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Finding the cause of a random crash issue (Special Thread #1)

Han

By Han
in Technical Issues and Bug Reports

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Skywarp

Skywarp

Posted
Posted (edited)

Hi

 

Never had a crash in BoS before, but there's always a first time...

 

  • When you encountered the crash: Tonight, Jan 10, 2022
  • In what game mode (MP/QMB/campaign/scenario): Stalingrad Summer
  • In what mission: Quick Mission, with Stuka... a random bomb bridge mission
  • What did you do before the crash: External view flyby.... tried to change some key mapping too, had "null" and couldnt change any key
  • What happened in the mission before the crash: I took off and was waiting for the other 3 A.I. aircraft to form
  • Additional info you think is relevant to the crash: I updated the game to last version 4.702 some days ago, and had a fail when tried to launch. I can't remember if I ran a repair or if Steam started again to donwload the update. Another info, I updated my NVidia driver 3 days ago in order to use NIS (NVidia Image Scaling) but in BoS I don't run it... only in DCS. No problems in DCS. Another info, in BoS I selected full screen in order to use my monitor's GSync.

 

Tks in advance!!

 

Il-2.exe.3420.dmp.zip

Edited by Skywarp
Skywarp

Skywarp

Posted
Posted
7 hours ago, -DED-Rapidus said:

@Skywarp, is there a problem after the update?

 

Yes, after the update, as reported

FlyingH

FlyingH

Posted
Posted
On 1/10/2022 at 11:07 AM, -DED-Rapidus said:

There will be a hotfix fixing this problem in the near future, thank you.

I had an update dled just a few minutes ago but I still cant run the game! The same problem occurs.

Noisemaker

Noisemaker

Posted
Posted

My first full crash after the update today.  No logs to provide as the game froze mid flight and had to be shut down with the task manager. It was frozen mid flight with sound running, but picture frozen.

SloopJohnB

SloopJohnB

Posted
Posted

I'm getting a CTD when I try to launch my first mission in Career Mode.  Single missions don't appear to have this problem and I've been able to play those.  First time I'm playing, so I don't have an established history to compare/contrast.

 

When encountered? - every time I start my first mission in Career Mode, the game initiates the loading screen and will crash sometime before the load is completed

Game Mode?  Career Mode; BoS, multiple careers tried, different units, airframes, etc.

Mission?  First of what is generated

Did right before mission?  Completed pilot creation, start the first mission

What happened in the mission before crash?  Nothing, never started

Add'l info that's relevant?  Dump file is >7mb (because of career mode?) so here's the Dropbox:

https://www.dropbox.com/s/9l3vunc489ekfdc/Il-2.exe.4804.zip?dl=0

 

Thank you!

  • Thanks 1
FlyingH

FlyingH

Posted
Posted

Strngest thing happened, there was an update to windows 2days ago after that the game started only to CTD when IIl-2.exe.1788.dmp.zip tried to enter the login. This chrashdump was the result

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted

@SloopJohnB, we really need to get two files from you:
il2_folder\data\missions\_gen.mission
il2_folder\data\_mgen.log

FlyingH

FlyingH

Posted
Posted

The problem of not starting at all is back! It shows in taskmanager/processes for 2 - 3 seconds then gone into the binary universe! Do you want more dumps?

FlyingH

FlyingH

Posted
Posted

@-DED-Rapidus do you need another dumfile? I just got a new one today of the nonstarting issue. The zipfile is too big to be posted here, how can I conveye it to you?

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
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Posted

@FlyingH, yes, you can send it to me via a file sharing service or Google drive. Please make a dxdiag report.

Noisemaker

Noisemaker

Posted
Posted

Had another crash/freeze today.  Same as the last, audio continued, I could use the menu (but not select anything), and had to hard stop the .exe to get out of the program.  Mission file attached.

_gen.Mission.zip

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted

@FlyingH, try to completely delete all files and folders in the IL2\updates folder and start launcher.exe.

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted
17 hours ago, Noisemaker said:

Had another crash/freeze today.  Same as the last, audio continued, I could use the menu (but not select anything), and had to hard stop the .exe to get out of the program.  Mission file attached.

I launched your mission several times, went through to the end, but there was no freeze. What exactly were you doing before the game stopped?

Noisemaker

Noisemaker

Posted
Posted
3 hours ago, -DED-Rapidus said:

I launched your mission several times, went through to the end, but there was no freeze. What exactly were you doing before the game stopped?

Lining up on the non-existent target.  I believe the crash occurred as the enemy flights spawned in.  The next times I played the mission, no crash occurred.

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted
21 hours ago, FlyingH said:

I´m sorry to report the problem remains! I made  the new dumpfile avaliable on Google drive. https://drive.google.com/file/d/1QfqAM6Q3Ia_ZPxq0eHkjfpSGS1VIqxfI/view?usp=sharing

Can my problem be related to some firawall setting? What to do in sucha case? I´m stunned!

There is still a trump card up your sleeve, reinstall DirectX 11, and have you tried to do what I asked you to do earlier?

21 hours ago, FlyingH said:

https://drive.google.com/file/d/1QfqAM6Q3Ia_ZPxq0eHkjfpSGS1VIqxfI/view?usp=sharing

"Access is denied."

FlyingH

FlyingH

Posted
Posted (edited)

Her is the link, hope it helps now. I did as you told me and I DLed the Steam edition to try that out. Will do that later (tomorrow) and report.

https://drive.google.com/file/d/1QfqAM6Q3Ia_ZPxq0eHkjfpSGS1VIqxfI/view?usp=sharing

When I tried to give you access I got this in return by my mailprovider

Quote

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser bi20sor6518841qkb.174 - gsmtp

 

EDIT I tested the Steam install and it works flawlessly! What could be the diffrence?

Edited by FlyingH
Adding info
  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted
On 1/28/2022 at 1:19 AM, FlyingH said:

EDIT I tested the Steam install and it works flawlessly! What could be the diffrence?

It looks like you need to completely reinstall the standard version of il2.

FlyingH

FlyingH

Posted
Posted (edited)

Ok I will do that again, although I´ve already done it twice! But I guess the binary universe is so vast that one will ever know when it works or fails!

EDIT I dled the game again after deleting the whole game folder. Reinstalled and same thing happens! Strange thing is the steam dl has the same problem if I make a shortcut from the IL2.exe in the bin/game filder to the start menu (or use the exe in the folder but if I go to the steam app in the taskmanager and click on the Battle of Stalingrad line the game works! I´m totally confused to why the difference, it should be generating the same result whereeve I start the game from, I think.

Edited by FlyingH
  • Confused 1
FlyingH

FlyingH

Posted
Posted

Yeah, Rapidus, I am too!

  • Thanks 1
  • 3 weeks later...
deep2k4

deep2k4

Posted
Posted (edited)

Solved partly: after some investigation, looking up the windows event viewer revealed that "C:\WINDOWS\system32\SaiQFFB5.dll" caused the crash. Of course, the 64bit driver of my Saitek Cyborg Evo Force. I found a forum post here about that, but the mentioned solution there didnt fix the problem, nor did Windows let me install the 32bit drivers. Turning off force feedback solved the crashes for now. But it lets me down with no force feedback :(

 

 

Original Post:

Cannot get any mission to start. Just bought, installed it brand new from Steam and It does load, sometimes up to the mission briefing but then it crashes quite quickly when loading the actual mission. Thats... really sad. :(

Il-2.exe.8668.dmp.zip

 

 

Edited by deep2k4
  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted

@deep2k4, that is, without ffb, there are no problems with launching missions?

  • 2 weeks later...
KNOTS_Server

KNOTS_Server

Posted
Posted (edited)

Hello everyone

 

Started my DServer, a few seconds after mission start it crashes without an error.  This is what the Windows event log shows:

 

Any thoughts?




Faulting application name: DServer.exe, version: 1.0.0.1, time stamp: 0x61dd9a2b
Faulting module name: ucrtbase.dll, version: 10.0.17763.1490, time stamp: 0x48ac8393
Exception code: 0xc0000409
Fault offset: 0x000000000006d288
Faulting process id: 0xb50
Faulting application start time: 0x01d83005b23da0a5
Faulting application path: C:\Program Files (x86)\IL-2 Sturmovik Great Battles\bin\game\DServer.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 9c06cd92-b253-4a7c-a7ee-50d1b2bd1865
Faulting package full name: 
Faulting package-relative application ID: 

DServer.exe.2896.zip

Arras mission.zip

Edited by Aces_High_Server
  • Thanks 1
KNOTS_Server

KNOTS_Server

Posted
Posted (edited)
5 hours ago, -DED-Rapidus said:

@Aces_High_Server, thanks for the dump, please also attach the mission file to the message.

Done. :salute:

Edited by Aces_High_Server
  • 2 weeks later...
KNOTS_Server

KNOTS_Server

Posted
Posted

Installed the update and hotfix, server still crashes a few seconds after loading the mission...

  • 1CGS
-DED-Rapidus

-DED-Rapidus

Posted
  • 1CGS
Posted

@Aces_High_Server, you have a problem with the library ucrtbase.dll, it's not about the dserver or the steditor.

  • Thanks 1
KNOTS_Server

KNOTS_Server

Posted
Posted
On 3/23/2022 at 12:55 PM, -DED-Rapidus said:

@Aces_High_Server, you have a problem with the library ucrtbase.dll, it's not about the dserver or the steditor.

Thanks. I'm running the DServer on Windows Server 2019, is IL-2 compatible with that platform?

Rise of Flight DServer just works fine on it. 

jlan5031jlan5031

jlan5031jlan5031

Posted
Posted

FAILED load: GRAPHICS\ICONS\ROUNDARROW.DDS (graphics\textures\common\ROUNDARROW.DDS)

 

This message appears when attempt to play IL-2. It causes my game to freeze before it is completely open. Task Master is the only way to shut down the game.

 I looked in the Graphics>Icon folder. I didn't know what to do, so I thought if I hid ROUNDARROW.DDS, it might make the problem go away. It didn't, the Icon folder is empty and I have can't find the file. The problem still exists

  • Thanks 1
  • 2 weeks later...
BobG

BobG

Posted
Posted

I'm just starting to play the game after the last upgrade. It is almost unplayable. Heavy stutters in the frames, pilot views of the seats and unable to reset view forward. My SE 5 view is from outside of the cockpit and it won't change no matter what I do. As more planes enter the view the game begins to freeze up. In almost every game mode. I play by myself. It was just fine about 2 months ago.

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