activate on steam

[J5_Voss]

Salute, gents !

I purchased Battle of Kuban, of Moscow, of Stalingrad and Cliffs of Dover Blitz. I can activate all of them without passing Steam except Cliffs ?! I have to add game via Steam in order to activate Cliffs. Unfortunately I can't find where to do that on Steam and they have no support thread for that matter. No way of contacting them.

Anyone here any experience with that ?

[jollyjack]

Serious advise, if you bought Great Battles versions direct from IL2, don't activate via steam. You're far better off dealing direct with the IL2 company IMO.

Activate it on this site via your account.

Edited December 6, 2020 by jollyjack

[DD_FT-]

1 minute ago, jollyjack said:

Serious advise, if you bought it direct from IL2, don't install via steam. You're far better off dealing direct with the IL2 company IMO.

Cliffs need steam. No way around that.

Not sure how to activate it there.

 

Me thinks if you look Cliffs of Dover up in Steam, in the Store, the option to enter a key should be in there... some where...

[J5_Voss]

Thnx, m'droogs, but it's wheels within wheels: IL2 sends me to Steam and they present a dead end.?

[9./JG52_J-HAT]

Hey Voss,

 

while in your library in Steam there should be an option on the lower left corner that says add game. Click that and select add Steam game or active a steam game or something like this.

It will ask you for the key you got from here. Type it in and the game will be added and begin downloading (after the usual few menus you need to click through and maybe select install path etc., can‘t recall the details).
 

If you have Tobruk too, just right click the game entry in the library and select properties, then there will be a tab with DlC (I think it‘s the last tab). Make sure that Desert Wings Tobruk is checked. It will also download the DLC when checked. 
 

You can then start the game from a Start Menu or Desktop shortcut. Steam will open automatically and run in the background.

Edited December 6, 2020 by 9./JG52_J-HAT

[J5_Voss]

Thnx a million, Jayhat ! I owe you. 

It is frightening how few companies provide actual support.

On a sidenote: Cliffs of Dover Blitz has an eerie arcady feel about it when you fire it up.

And of course the JS programming is not compatible with the other titles of Il2...

You'd expect it to be compatible with their other titles...

How to complicate things: the continuing saga.

[taffy2jeffmorgan]

I'm having a problem with my recent purchase of Desert Wings which i purchased from IL-2 Sturmovik, I have been into my Steam account and clicked add game and clicked activate game on Steam, then pasted my key code and clicked finish, but i cannot find any reference to Desert Wings when i open up Battle of Britain Blitz short cut on my desktop screen.

[taffy2jeffmorgan]

All is now right, it must have been taking its time to download,    I have opened battle of Britain Blitz and now desert wings is displayed in the opening screen !

[jcole]

Good post here. Follow up question as to downloading from Steam. I purchased DWT thru Steam but didn’t get a key number, only a receipt with a confirmation number.  I’m trying to re install both CLOD/DWT to fix some launch problems but w/o a Key number to enter, I’m not making any progress. Any thoughts on how to download in order to re install the program?

[9./JG52_J-HAT]

Hey Jcole, I‘d think since you bought the game on Steam the license doesn‘t need to be added. Just make sure the DLC is selected in the game properties (in Steam, before launching the game), like I posted above.

 

And Blitz should be already good since it has been in your library already, right? 

 

IIRC you won’t see an extra download for DWT. The game (CloD Blitz) just gets updated with the new content. Like if it were a patch. Then when you start it you will see the DWT banner under the Blitz one.

[jcole]

J-HAT, again thanks for you input. I uninstalled the game via Steam , then reinstalled via Steam. Got in side and started a default mission. Got to the map page and fly button. Game crashed back to the Steam page. Did a Verify File check via Steam and was able to fly a default mission. Existed that one and tried another, and again crashed back to the Steam page after hitting the Fly button.  Re-tried it several more times and each try would crash after hitting the Fly button. Going to try another uninstall/reinstall. 

[9./JG52_J-HAT]

1 hour ago, jcole said:

J-HAT, again thanks for you input. I uninstalled the game via Steam , then reinstalled via Steam. Got in side and started a default mission. Got to the map page and fly button. Game crashed back to the Steam page. Did a Verify File check via Steam and was able to fly a default mission. Existed that one and tried another, and again crashed back to the Steam page after hitting the Fly button.  Re-tried it several more times and each try would crash after hitting the Fly button. Going to try another uninstall/reinstall. 

Reinstall won‘t solve it I‘m afraid, since you’ve done that. 
 

Two things you can try. Most likely 1 will do it.

 

1 - set your game to Windows 7 compatibility mode and see if that solves it (did for me). Right click the Launcher.exe under Steamapps etc. and click properties. Then compatibility tab and the option is there. Also make sure Steam Overlay (and Geforce Experience overlay) is off. They usually cause crashes like yours for me. 

 

2 - another thing to try is to delete your 1C Softclub Folder under My Documents. Make sure to back up the inis before you do that. Then restart the game and see if it works. This has solved the gamed preventing from launching properly (banners would show but the game wouldn‘t go to the spalsh screen).
 

 

[Buzzsaw]

14 hours ago, jcole said:

J-HAT, again thanks for you input. I uninstalled the game via Steam , then reinstalled via Steam. Got in side and started a default mission. Got to the map page and fly button. Game crashed back to the Steam page. Did a Verify File check via Steam and was able to fly a default mission. Existed that one and tried another, and again crashed back to the Steam page after hitting the Fly button.  Re-tried it several more times and each try would crash after hitting the Fly button. Going to try another uninstall/reinstall. 

Hello jcole

 

What are your system specs?  Please post them.

 

I would also recommend you go to the below thread and post your running programs.

 

Finally, when you see a crash, go to "Documents/1C SoftClub/il-2 sturmovik cliffs of dover/" and copy your log file and post what you see there.  You will need to enable log in your config file in the same folder... Log = 1

[jcole]

20 hours ago, 9./JG52_J-HAT said:

Reinstall won‘t solve it I‘m afraid, since you’ve done that. 
 

Two things you can try. Most likely 1 will do it.

 

1 - set your game to Windows 7 compatibility mode and see if that solves it (did for me). Right click the Launcher.exe under Steamapps etc. and click properties. Then compatibility tab and the option is there. Also make sure Steam Overlay (and Geforce Experience overlay) is off. They usually cause crashes like yours for me. 

 

2 - another thing to try is to delete your 1C Softclub Folder under My Documents. Make sure to back up the inis before you do that. Then restart the game and see if it works. This has solved the gamed preventing from launching properly (banners would show but the game wouldn‘t go to the spalsh screen).
 

 

J-HAT -- Thanks again. Compatibility mode change didn't work, neither did  deleting the 1C Softclub folder. Still crashes when  trying the "FLY" button. I was also receiving Steam warning messages about how Compatibility mode changes effect Steam paly (?). Odd thing is when I try "Validate local files", the files are validated successfully, and I can fly the default mission and aircraft. If I close Steam and re-enter or change the mission or aircraft, the system crashes. Odd.....

7 hours ago, Buzzsaw said:

Hello jcole

 

What are your system specs?  Please post them.

 

I would also recommend you go to the below thread and post your running programs.

 

Finally, when you see a crash, go to "Documents/1C SoftClub/il-2 sturmovik cliffs of dover/" and copy your log file and post what you see there.  You will need to enable log in your config file in the same folder... Log = 1

Buzzsaw -- New HP Computer. System spec below:

 

General specifications

Operating system

Windows 10 Home 64-bit

---

Microprocessor

AMD Ryzen 7 3700X 8-Core Processor

---

System memory

12 GB

---

Memory slot 1

8GB Hynix 2667MHz

Memory slot 2

4GB Samsung 3200MHz

---

System board

8643 SMVB

---

System BIOS

F.30

---

Video

Graphic device 1

AMD Radeon RX 5500

---

Current resolution

1920 x 1080

---

Refresh rate

75 Hz

---

Version

27.20.1026.1003 (7/12/2020)

---

Audio

Device 1

Realtek High Definition Audio

---

Status

Enabled

---

Driver

RTKVHD64.sys

---

Version

6.0.8950.1

---

Device 2

USB Audio Device

---

Status

Enabled

---

Driver

USBAUDIO.sys

---

Version

10.0.19041.388

---

Device 3

AMD High Definition Audio Device

---

Status

Enabled

---

Driver

AtihdWT6.sys

---

Version

10.0.1.16

[Buzzsaw]

One thing I notice jcole is you are running two different types of memory sticks... one at 3200 hz the other at 2667 hz.

 

Normally you want to have the RAM speeds exactly the same for all sticks.

 

Additionally, the sticks are typically matched in size... so you have two 4 gb or two 8 gb.

 

The mismatch could lead to odd behavior and glitches.

Did you add one of the sticks later?

[jcole]

Buzzsaw - No, the unit is new (about three weeks) and configured how it came from HP.  I haven’t done anything to it except transfer files from my older unit and attempt to set this new one up. I take it from your comment that to match up the memories and RAM speed would be a physical change out of components(?). 

Edited February 1, 2021 by jcole

[Buzzsaw]

10 hours ago, jcole said:

Buzzsaw - No, the unit is new (about three weeks) and configured how it came from HP.  I haven’t done anything to it except transfer files from my older unit and attempt to set this new one up. I take it from your comment that to match up the memories and RAM speed would be a physical change out of components(?). 

Yes, if you wanted to change the RAM sticks, you'd need to shut down, uplug the PC, de-magnatize it, (IMPORTANT) open the case and replace the RAM... which is very easy to do... many instructions on the internet.

 

But before you do any of that, I would ask:  Did you request the mis-matched RAM components when you got them to build the PC for you?

 

And if you didn't request the mismatched RAM, (unless you have mis-understood your specs), I would ask HP why they provided mis-matched RAM.

 

Another question:  Did you specifically request 12 gb of RAM?  Normally people get either 8 or 16 gb.  (or 32)

 

For the game, 16 gb would be best.

 

Probably consider taking the PC into your local shop to get any work done since you are obviously not expert.

 

But consult with HP first and ask why they built it with mis-matched RAM... they may have made a mistake.... in which case they should send you a replacement stick so all the RAM is 3200 hz.

[jcole]

Buzzsaw - Thanks again for your input and help. There are many things that I’m good at,  a few that I’m very good at; computers, however, are not one of them.  This model HP computer was advertised with a “12 GB DDR4-2666 SDRAM (1x 4 GB, 1 x 8 GB)”. That’s how it came and that’s how I bought it; I didn’t question the set up. I’ll take up your suggestion and contact HP Tech Services and ask about them syncing up the two RAM memories, as I now suspect the mismatch might be causing gaming problems. This is supposed to be a “Gaming” unit. This being a new unit, and still under warranty, I’m hesitant to change out components either on my own or by a third party. If something needs change out, I’d rather have HP do it at this time. Without getting redundant, I’ll try and keep you all posted on my progress. Again thanks to you all for your help and advice. — jcole 

 

 

 

 

[Buzzsaw]

4 minutes ago, jcole said:

Buzzsaw - Thanks again for your input and help. There are many things that I’m good at,  a few that I’m very good at; computers, however, are not one of them.  This model HP computer was advertised with a “12 GB DDR4-2666 SDRAM (1x 4 GB, 1 x 8 GB)”. That’s how it came and that’s how I bought it; I didn’t question the set up. I’ll take up your suggestion and contact HP Tech Services and ask about them syncing up the two RAM memories, as I now suspect the mismatch might be causing gaming problems. This is supposed to be a “Gaming” unit. This being a new unit, and still under warranty, I’m hesitant to change out components either on my own or by a third party. If something needs change out, I’d rather have HP do it at this time. Without getting redundant, I’ll try and keep you all posted on my progress. Again thanks to you all for your help and advice. — jcole 

 

 

 

 

You are welcome... not saying my suggestions will solve your problems... but worth an inquiry.

 

A personal comment:

 

I don't like pre-built units from big manufacturers... they tend to cut corners.

 

I prefer to build my own, either on my own knowledge of what is the best value or the recommendations of an expert.

 

Not saying your system is bad or wrong... but just wondering about that RAM selection.

[danperin]

As Buzz said, the RAM should be always matching in frequency and preferably, size.

 

Mismatching frequencies are a  bad thing for your system because they will usually have different voltages on its components causing instability not just with games, but with your system in general.

 

If you have four memory slots, four identical memory sticks of the same size/frequency/brand should be plugged in there. If one stick is different, just discard it.

 

Bad practice from HP doing something like this.

Edited February 2, 2021 by danperin

[jcole]

Update: Contacted HP Tech Support this morning. Related my issues with my new unit’s repeated crashes when loading CLODB/DWT and asked about program instability due to the mismatch of RAMs. I was informed that the RAM mismatch (my term, not theirs) would not cause the problems I am experiencing as its purpose is to handle “Multitasking”  - I thought heavy graphics FS were “multitasking” environments but the Tech disagreed. However, the Tech was more then willing to help me by ghosting into my unit and diagnosing my problems ....... by signing up to a computer maintenance policy of $14.99/month with an initial fee of $49.99 up front for a one year/35 trouble calls. He would have me up and running in no time at all. I realize he’s a worker and not responsible for corporate policies, so I politely refused his offer. I told him I didn’t want to spend more $$$ on a unit I was now planning to return. 

I used the Joystick Wizard this morning to set up my controllers but don’t know if they took as I still can not get beyond the “FLY”  button without a crash back to the desktop. 
Thanks all for your help and advice. 
 

[9./JG52_J-HAT]

That sucks, jcole. I‘m sorry our suggestions haven‘t worked so far.

 

You‘ve reinstalled, you’ve deleted the folders, checked integrity, changed compatibility settings...
 

I couldn‘t find any info in the above posts if you are running any overlays. Do you have either Steam overlay or Geforce Experience game overlay running? Both can cause crashes on some systems (like it did on mine).

 

Edit: one thing worth a try. Do you have Steam Cloud on for CloD by any chance? It saves your .ini files and restores them. If you do have it on by any chance, set it to off and repeat suggestion number 2 from my post above (deleting the 1C SoftClub folder and restart the game right after that and try a quick mission).

 

Edit 2: if you are seriously thinking about returning your HP PC, maybe consider Buzzsaw‘s advice. There are many youtube channels (Jayz2cents, Paul’s Hardware, Bitwit just to name a few) out there with instructions on selecting parts and building, and forums (and reddit) and PC Part Picker (it warns you about any mismatch or problems that could come up with a certain selection of parts) that it is way easier nowadays then it was in the past.
And depending on where you live you can have it all delivered to your door step and build it on a Sunday for example. Even software and operational system installs nowadays are pretty much a single click a Windows 10 bootable (Microsoft provides the program you just download onto the stick) USB thumb drive.

And if you are in the US near a Microcenter, they will even build it for you ?

Edited February 2, 2021 by 9./JG52_J-HAT

[Dagwoodyt]

4 hours ago, jcole said:

Update: Contacted HP Tech Support this morning. Related my issues with my new unit’s repeated crashes when loading CLODB/DWT and asked about program instability due to the mismatch of RAMs. I was informed that the RAM mismatch (my term, not theirs) would not cause the problems I am experiencing as its purpose is to handle “Multitasking”  - I thought heavy graphics FS were “multitasking” environments but the Tech disagreed. However, the Tech was more then willing to help me by ghosting into my unit and diagnosing my problems ....... by signing up to a computer maintenance policy of $14.99/month with an initial fee of $49.99 up front for a one year/35 trouble calls. He would have me up and running in no time at all. I realize he’s a worker and not responsible for corporate policies, so I politely refused his offer. I told him I didn’t want to spend more $$$ on a unit I was now planning to return. 

I used the Joystick Wizard this morning to set up my controllers but don’t know if they took as I still can not get beyond the “FLY”  button without a crash back to the desktop. 
Thanks all for your help and advice. 
 

Other than Blitz, what programs are malfunctioning?

Edited February 2, 2021 by Dagwoodyt

[jcole]

No other so far. Right now, it’s CLODB and associated DWT. 

[Dagwoodyt]

8 minutes ago, jcole said:

No other so far. Right now, it’s CLODB and associated DWT. 

Please think long and hard about expenses you may incur by venturing down a potential rabbit hole. Do you have any other flight sims for comparison?

[jcole]

Rise of Flight. It also crashed on launch but with the help of several members here, I was able to resolve it. It now operates fine. Just as a point of reference, both of these FS are on my older WIN10 HP, and operate just fine. 
 

 

 

 

Edited February 3, 2021 by jcole

[Buzzsaw]

7 hours ago, jcole said:

Update: Contacted HP Tech Support this morning. Related my issues with my new unit’s repeated crashes when loading CLODB/DWT and asked about program instability due to the mismatch of RAMs. I was informed that the RAM mismatch (my term, not theirs) would not cause the problems I am experiencing as its purpose is to handle “Multitasking”  - I thought heavy graphics FS were “multitasking” environments but the Tech disagreed. However, the Tech was more then willing to help me by ghosting into my unit and diagnosing my problems ....... by signing up to a computer maintenance policy of $14.99/month with an initial fee of $49.99 up front for a one year/35 trouble calls. He would have me up and running in no time at all. I realize he’s a worker and not responsible for corporate policies, so I politely refused his offer. I told him I didn’t want to spend more $$$ on a unit I was now planning to return. 

I used the Joystick Wizard this morning to set up my controllers but don’t know if they took as I still can not get beyond the “FLY”  button without a crash back to the desktop. 
Thanks all for your help and advice. 
 

With all due respect to HP, the explanation the Tech Support guy gave is bogus.

 

All RAM is about supporting multiple CPU processes and programs... not just the version HP sold you.

 

And a computer's RAM works more efficiently when the RAM speeds match...and less efficiently when they don't.

 

My read is that HP decided to save some costs by  designing a build with one slower speed RAM stick and one faster stick.

 

The fee they are suggesting you pay is also bogus... as a customer you should be getting free service from them for the product you sold them... if the product is showing issues, they should fix it.

 

What was your guarantee on the product?

 

On another potential solution... As J-Hat said, are you using the Steam Overlay or Cloud?  You should disable those.

 

Did you have a chance to read the "Getting Started and Troubleshooting Guide"?  It details most common issues.

 

See also this thread:

 

Finally we will need a crash logfile from you if none of what I mentioned works.

 

[Dagwoodyt]

2 hours ago, jcole said:

Rise of Flight. It also crashed on launch but with the help of several members here, I was able to resolve it. It now operates fine. Just as a point of reference, both of these FS are on my older WIN10 HP, and operate just fine. 
 

 

 

 

If you don't have any of the BoX series games you might try Battle of Stalingrad if it's on sale and see if it will install and run. If you can get it to run stably you might want to consider whether the memory "mismatch" is relevant. In my limited experience swapping out hardware to cure problems with a specific piece of software is the very last thing you want to pursue.

[Buzzsaw]

1 hour ago, Dagwoodyt said:

If you don't have any of the BoX series games you might try Battle of Stalingrad if it's on sale and see if it will install and run. If you can get it to run stably you might want to consider whether the memory "mismatch" is relevant. In my limited experience swapping out hardware to cure problems with a specific piece of software is the very last thing you want to pursue.

I have not advised jcole to switch out the hardware.  I suggested he talk to HP about it.

 

But the fact is, any PC expert you might want to talk to will tell you mis-matched RAM is not optimum.

 

That aside, the great majority of players have no problem running CLIFFS or TOBRUK, problems usually arise when there is an issue with an outside program... as for example Anti-Virus programs.

 

My first suggestions were jcole go through the Getting Started guide and see if he can see something there he omitted or missed.

 

jcole:  Have you entered an exception in your Anti Virus for the entire 'il-2 sturmovik cliffs of dover' folder?

 

And as mentioned, if you want to send us a logfile of your crash, that would help our guys identify the problem.

 

----

 

jcole:

 

Is this the system, (with options)  you bought?

 

https://store.hp.com/us/en/mdp/desktops/omen-25l-gaming-desktop-3074457345617480670--1#!&tab=vao

 

----

 

OMEN 25L Desktop GT12-0240m

 

It’s gaming love at first sight. The OMEN 25L Desktop PC has got the looks and can back it up. With a power processor and graphics, you can play day one. And with being easy to upgrade and OMEN Command Center, it’s crafted for the long term.

 

Operating system

Windows 10 Home
Windows 10 Home
Windows 10 Home
Windows 10 Pro
Windows 10 Pro

 

Processor

AMD Ryzen™ 5 3500 (3.4 GHz up to 4.1 GHz, 16 MB L3 cache, 6 cores)
AMD Ryzen™ 5 3600 W/RGB Air Cooling (3.6 GHz up to 4.2 GHz, 32 MB L3 cache, 6 cores)
AMD Ryzen™ 7 3700X (3.6 GHz up to 4.4 GHz, 32 MB L3 cache, 8 cores)
AMD Ryzen™ 7 3700X W/RGB Air Cooling (3.6 GHz up to 4.4 GHz, 32 MB L3 cache, 8 cores)
AMD Ryzen™ 9 3900 (3.1 GHz up to 4.3 GHz, 64 MB L3 cache, 12 cores)

 

Memory

HyperX 8 GB DDR4-3200 XMP SDRAM (1 x 8 GB)
HyperX 16 GB DDR4-3200 XMP SDRAM (2 x 8 GB)
HyperX® 16 GB DDR4-3200 XMP RGB SDRAM (2 x 8 GB)
HyperX 32 GB DDR4-3200 XMP SDRAM (2 x 16 GB)
HyperX® 32 GB DDR4-3200 XMP RGB SDRAM (2 x 16 GB)

 

Storage

WD Black 256 GB PCIe® NVMe™ TLC M.2 SSD
WD Black 512 GB PCIe® NVMe™ M.2 SSD
WD Black 1 TB PCIe® NVMe™ TLC M.2 SSD
WD Black 2 TB PCIe® NVMe™ TLC M.2 SSD

 

Secondary storage

 

No Secondary storage

1 TB 7200 rpm SATA HDD
2 TB 7200 rpm SATA HDD

 

Graphics

 

AMD Radeon RX 5500 Graphics (4 GB GDDR5 dedicated)
NVIDIA GeForce RTX 2060 Super (8 GB GDDR6 dedicated)
NVIDIA GeForce RTX 2070 Super (8 GB GDDR6 dedicated)
NVIDIA® GeForce RTX™ 3070 (8 GB GDDR6 dedicated)

 

Wireless technology

Realtek Wi-Fi 5 (2x2) and Bluetooth 5 combo, MU-MIMO supported
Intel Wi-Fi 6 AX 201 (2x2) and Bluetooth 5 combo (Supporting Gigabit file transfer speeds,)

 

Office software

Office Trial
Microsoft® 365 Personal 1 Year - Save $14 instantly
Microsoft® 365 Family 1 Year - Save $10 instantly
Microsoft® Office 2019 Home and Student - Save $15 instantly

Keyboard and mouse

HP black wired keyboard with volume control and wired optical mouse kit

Chassis & Power supply

Front Bezel Black Glass,  Dark Chrome Logo + Side Cover Glass with Cooler Master  500 W Smart AC power adapter

Audio

5.1 surround sound; DTS Headphone:X™ support

Memory slots

2 DIMM

Memory card device

HP 3-in-1 Media Card Reader

Expansion slots

2 M.2; 1 PCIe x16; 1 PCIe x1

External I/O Ports

Top:2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 microphone; 1 headphone/microphone combo
Rear:1 SuperSpeed USB Type-C® 10Gbps signaling rate; 1 SuperSpeed USB Type-A 10Gbps signaling rate; 4 SuperSpeed USB Type-A 5Gbps signaling rate; 1 audio-in; 1 audio-out; 1 microphone; 1 RJ-45
:

Dimensions (W X D X H)

6.5 x 15.53 x 17.05 in

Weight

25.26 lb

Warranty

1 year limited hardware warranty (information at www.hp.com/support); 90 day phone support (from date of purchase); Complimentary chat support within warranty period (at www.hp.com/go/contacthp)

Software included

McAfee LiveSafe™ 30-day trial offer (Internet access required. First 30 days included. Subscription required for live updates afterwards.)

 

----

 

If it is, I notice there are no options for 12gb of RAM.

 

Plus you will notice the RAM speed is all consistently 3200 mhz... no mis-matches... plus no 2667 mhz speed sticks... which makes sense since the 2667 speed sticks are old tech.

 

Also, if it is the system, did you get the McAfee AV program with it?

[jcole]

All -- Had appointments that had to be kept, so I'm late to responding to you all. No change to the program crashes - still crashes back to the desktop after mission set up and hitting the second FLY key. All my other programs and apps seem to  be running fine on this new unit, except for CLODB/DWT.  CLODB/DWT does run fine on my older HP (WIN 10) computer. 

To some of your questions:

Quote

Dagwoodyt - If you don't have any of the BoX series games you might try Battle of Stalingrad if it's on sale and see if it will install and run. If you can get it to run stably you might want to consider whether the memory "mismatch" is relevant. In my limited experience swapping out hardware to cure problems with a specific piece of software is the very last thing you want to pursue.

- I have none of the BOX sims but BoS does sound interesting, just because. I'll probably take your advice here and get a copy, as you suggest just to test out the system/software -but I'm thinking more that there's an issue with this units hardware and/or the particular program download. I'm not an expert but a mismatched RAM does sound a bit iffy.  

 

Buzzsaw -- My first suggestions were jcole go through the Getting Started guide and see if he can see something there he omitted or missed.

 - I downloaded a copy of "Getting Started and Troubleshooting Guide". Great info there, ill have to study it as to where it can help. 

 

 Have you entered an exception in your Anti Virus for the entire 'il-2 sturmovik cliffs of dover' folder?

- I have Kaspersky and it is running in their GAME MODE ( in the background, not to interfere with gaming). (?)

 

And as mentioned, if you want to send us a logfile of your crash, that would help our guys identify the problem.

_ Yes, I posted it in the "Those having crash problems" thread, page 4.

 

Is this the system, (with options)  you bought?

https://store.hp.com/us/en/mdp/desktops/omen-25l-gaming-desktop-3074457345617480670--1#!&tab=vao

 

- No, it is the HP Pavilion Gaming Desktop TG01-0170m with upgrades. The 12gb of RAM was, at that time, an upgrade. These "upgrade" now appear on the HP site as standard, go figure........

 

 Also, if it is the system, did you get the McAfee AV program with it?

- The unit came with a trial view of McAfee which I deleted so as to not interfere with Kaspersky. 

 

[jcole]

Once again, thank you all for your assistance and especially your patience.

Another update:

- I read over the "Getting Started and Troubleshooting Guide". Good info and tips, tried some of the relevant ones with no improvement.
- Deleted and installed program again with no change to performance. Did the same on my older HP to ensure that the downloaded program itself was not corrupted. It runs fine on the older HP.

- Took Dagwoodyt’s advice and bought and installed BoS on the new computer. It seems to load and run. I have to adjust resolution and get the controller (joystick) set up, but I was able to start a mission and get the cockpit view with sound. 

It seems that CLODB/DWT is the only program with which I have a problem. So, while I’m not pleased with the mismatched RAM, I’m beginning to wonder if the mismatch RAM in the new computer really is a contributor to the program crashes. 
Just for info, I check and Amazon sells a matching 8gb 2666 hz RAM stick for less than $40.00. Or two 8gb sticks at 3200 for about $80.00.  Swapping out the 4gb stick for the matching 8gb would check that off the list of possibilities. 
 

 

Edited February 4, 2021 by jcole

[Dagwoodyt]

23 hours ago, jcole said:

Once again, thank you all for your assistance and especially your patience.

Another update:

- I read over the "Getting Started and Troubleshooting Guide". Good info and tips, tried some of the relevant ones with no improvement.
- Deleted and installed program again with no change to performance. Did the same on my older HP to ensure that the downloaded program itself was not corrupted. It runs fine on the older HP.

- Took Dagwoodyt’s advice and bought and installed BoS on the new computer. It seems to load and run. I have to adjust resolution and get the controller (joystick) set up, but I was able to start a mission and get the cockpit view with sound. 

It seems that CLODB/DWT is the only program with which I have a problem. So, while I’m not pleased with the mismatched RAM, I’m beginning to wonder if the mismatch RAM in the new computer really is a contributor to the program crashes. 
Just for info, I check and Amazon sells a matching 8gb 2666 hz RAM stick for less than $40.00. Or two 8gb sticks at 3200 for about $80.00.  Swapping out the 4gb stick for the matching 8gb would check that off the list of possibilities. 
 

 

16gb sounds like a good setup as long as it does not void your warranty. If you are depending on a warranty for backup I would think twice before doing anything that might give excuse for denying coverage. Otherwise, this sounds like an easy upgrade. Whether you will achieve a perceptible performance improvement is another matter.

[9./JG52_J-HAT]

On 2/2/2021 at 8:07 PM, 9./JG52_J-HAT said:

Do you have either Steam overlay or Geforce Experience game overlay running? Both can cause crashes on some systems (like it did on mine).

 

Do you have Steam Cloud on for CloD by any chance? It saves your .ini files and restores them. If you do have it on by any chance, set it to off and repeat suggestion number 2 from my post above (deleting the 1C SoftClub folder and restart the game right after that and try a quick mission). -> you had another PC. Saved settings in Steam Cloud would be for your old PC. When they are loaded in your new PC (because Steam downloads them from the cloud) they could be the cause for the crashes when hitting fly.

 

 

@jcole just in case you missed it. If you tried it and it didn’t help, nevermind the repost. 

[jcole]

I disabled the overlays and deleted the program , then reinstalled from Steam (twice) -  no improvement. 
I downloaded BOS with no issues - it loads and plays. It’ll be an interesting FS once I get it all set up. 
The fact that BOS loads and plays as well as other games, the launch and play issues appear to be  just related to CLOD. This makes me question whether I have a actual hardware problem. Maybe not. More likely some file somewhere in the program. 
Here is something odd. I downloaded the new, small program update today. After the download, my CLODB/DWT loaded and played fine. I flew my standard test mission (Hurricane free flight over the south coast) and the program worked fine. Shot several touch-and-goes. Tried a few more Quick Missions with the default settings and the program was still functioning fine. Then I tried changing the default aircraft to one on my custom aircraft. The program crashed back to the desktop after the second FLY key.  Tried several more times and would get into the game but crashed back to the desktop after hitting the second FLY key. 
 

Not sure what to try next but I do want to thank you all for all your help. 

Edited February 5, 2021 by jcole

[Buzzsaw]

23 minutes ago, jcole said:

Here is something odd. I downloaded the new, small program update today. After the download, my CLODB/DWT loaded and played fine. I flew my standard test mission (Hurricane free flight over the south coast) and the program worked fine. Shot several touch-and-goes. Tried a few more Quick Missions with the default settings and the program was still functioning fine. Then I tried changing the default aircraft to one on my custom aircraft. The program crashed back to the desktop after the second FLY key.  Tried several more times and would get into the game but crashed back to the desktop after hitting the second FLY key. 
 

Not sure what to try next but I do want to thank you all for all your help. 

Hello jcole

 

I appreciate you may be frustrated, but the problem is not the program... it is something in your install or in your PC setup which is causing the issue.

 

I was about to suggest you actually enter an exception in your Anti-Virus, but now that you have reported the game runs fine with a standard mission, that tells me it isn't the AV.

 

The fact you now mention with the new patch it runs fine with a default Quick Mission, but then crashes when you introduce a 'Custom' aircraft tells me there is nothing wrong with the program on your computer... it clearly works.  The issue is quite probably you are doing something in how you 'customize' your aircraft which is causing the crashes.

 

So here are the questions:

 

-  What aircraft are you customizing?

 

-  What changes to the aircraft are you making?

 

-  Are you adding custom skins?

 

-  Are you adding custom ammunition belting or something similar?

[jcole]

Part I

These are in-program customizations. This particular one was  the Spitfire Mk Vb (vice the Spit MkIA default for the mission),  fuel loading at around 66% (to shift the CG, ADC and lighten the aircraft), weapons fire conversion to 250 yard vice the default and using the 303 (Polish) Sqn skin. Ammo belt load was the default standard. All the aircraft I “customize” are in the same vein. 
 

Recognize that the program is still crashing after this event. I’ve shut it down, re-booted the computer and went back into the program several times and it will still crash after mission set up using all default settings. It freezes in the cockpit view (incomplete cockpit graphics) for an “eye blink” of time, then back to the desk top. 

 
My AV program is Kaspersky, which has a “gaming mode” to minimize interference while running a game. I have disabled the firewall and the AV and it seemed to make no difference. 
 

Hmmm...........(head scratcher) 

 

 

Edited February 5, 2021 by jcole

[jcole]

Part II

 Last night, I disconnected the new computer from my monitor, throttle quad , earphones and joystick and reconnected my older HP computer to these components. The older HP computer has the same AV sw as the new computer - Kaspersky. Game worked fine. Flew several missions with default and “custom “ settings in both CLODB and DWT without any issue. 
I then reconnected the new computer, get into the program, set up the Hurricane Free Flight over the south coast (all default setting), click the second FLY key and crash back to the desktop.

 

Question: Am I using the same “parent” program via Steam in both computers? If so, then the problem must be the install in the new computer or the new computer hardware (?)

 

I then started my new BOS program and was in and flying (still in the set up , which is a little confusing) - but the program was running fine.  I had no program issues. 
Its only when I fly CLODB/DWT that there’s a problem.........

head scratcher #2.............

 

[Dagwoodyt]

34 minutes ago, jcole said:

Part I

These are in-program customizations. This particular one was  the Spitfire Mk Vb (vice the Spit MkIA default for the mission),  fuel loading at around 66% (to shift the CG, ADC and lighten the aircraft), weapons fire conversion to 250 yard vice the default and using the 303 (Polish) Sqn skin. Ammo belt load was the default standard. All the aircraft I “customize” are in the same vein. 
 

Recognize that the program is still crashing after this event. I’ve shut it down, re-booted the computer and went back into the program several times and it will still crash after mission set up using all default settings. It freezes in the cockpit view (incomplete cockpit graphics) for an “eye blink” of time, then back to the desk top. 

 
My AV program is Kaspersky, which has a “gaming mode” to minimize interference while running a game. I have disabled the firewall and the AV and it seemed to make no difference. 
 

Hmmm...........(head scratcher) 

 

 

I have had occasional virus intrusions in years past. My personal policy now is that I will never disable AV or firewall in the hope it will help a game to run. To each his own though. Are you still trying the Win7 compatibility mode during your experiments? I know that on my system it is necessary as it avoids having to do a hard reboot after launcher crashes. The fact that it is necessary for me to resort to compatibility mode for this game is a "heads up" in itself. If you persist it is likely that you will eventually get the game working to some degree so I would keep trying. I have pretty much put it on "back burner" for now because of launcher crashes that prevent me from getting full benefit of game functions. I have lost a number of missions due to crashes when I tried to use the mission recording function while in-game. It is important that you are keeping us updated on your progress. That outreach may well help others. Thanks!

[jcole]

Dagwoodyt - Thanks for your input. I really appreciate the feedback I’ve been getting from all the members here, especially you, Buzzsaw and J-HAT.  As to my AV sw - I’ve enabled it soon after my testing where I disabled it. It’s up and working now, since I saw no benefit from disabling it. 
 

My head scratcher now is why the program runs fine on my older HP (which doesn’t have the capability of the new unit) but won’t run well on my new unit. It’s the same download from Steam (is it?). If it is the same download for both computers, then the problem should lay in the new computer install or hardware. However, all the other programs on the new unit run well. Logically, I would think that a hardware problem would effect all similar type programs, i.e., BOS, ROF, etc. 

Since the hardware, the new unit, doesn’t seem to cause an issue with these other programs, then is it the install of the program in the new unit???

Edited February 5, 2021 by jcole

[danperin]

1 hour ago, jcole said:

Part II

 Last night, I disconnected the new computer from my monitor, throttle quad , earphones and joystick and reconnected my older HP computer to these components. The older HP computer has the same AV sw as the new computer - Kaspersky. Game worked fine. Flew several missions with default and “custom “ settings in both CLODB and DWT without any issue. 
I then reconnected the new computer, get into the program, set up the Hurricane Free Flight over the south coast (all default setting), click the second FLY key and crash back to the desktop.

 

Question: Am I using the same “parent” program via Steam in both computers? If so, then the problem must be the install in the new computer or the new computer hardware (?)

 

I then started my new BOS program and was in and flying (still in the set up , which is a little confusing) - but the program was running fine.  I had no program issues. 
Its only when I fly CLODB/DWT that there’s a problem.........

head scratcher #2.............

 

 

Do you have all the Redists installed on this new PC, mate?

 

If you go to the root of your game installation you can find it: \\Steam\SteamApps\common\IL-2 Sturmovik Cliffs of Dover Blitz\_CommonRedist\

 

Sometimes  the older version of DirectX or MS VC can help! 

 

If i'm not wrong, Dot net 4.0 is important to run CloD as well

 

Edited February 5, 2021 by danperin