Finding the cause of a random crash issue (Special Thread #1)

[kapowa]

same error with CTD again...

[-DED-Rapidus]

On 5/25/2020 at 3:10 PM, kapowa said:

i have verified  cache, the game downloaded one file and now i don't have any problem for the moment, i hope it will be fine !

same again?

[CrazyHorse]

Mine is freezing every game, it is usually during very low level flight, Rheinland map, any plane. Game freezes and the pc doesn't respond to any alt-tab, ctrl-alt-del, alt-F4. So I always have to hard reset the pc. It also does it everytime I try a spitfire or tempest career, as I get near the front it locks just the same, but I'll be about ~2500 meters high.

 

I'll try find my error log upload, which I've seen mentioned further up this thread.

 

Update: followed instructions, crashdump file attached.

 

Todays game freeze was a quick mission, BF109E, Rhienland winter map.

Il-2.exe.7948.rar

Edited June 4, 2020 by CrazyHorse

[Imperator_TFD]

More crash dumps.  Problem persists and has even occurred on other maps too.

 

Il-2.exe.18476.dmp.zip

[MisterT]

Hi all,

I have crashes everytime I try to start playing, in any game mod since recent update. Here are my specs :

- Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

- Gigabyte Technology Co., Ltd. G1.Sniper B5-CF

- RAM : 16Gb

- NVIDIA GeForce GTX 1070

- Microsoft Windows 10 Professionnel 64 bits

 

And the crash report file, please help !

Il-2.exe.2796.rar

[MattS]

Unfortunately I appear to have picked up this random crash issue since 4.006.

 

It happens sometimes (once a day maybe) when I start a QMB mission. The game freezes, and while I can Ctrl+alt+del to get to the task manager (which says Il-2.exe is "not responding" and power use is "very high") I cannot move the mouse cursor or even alt+F4 to stop the program. Have to shut the computer off and restart. Never had a single issue before.

 

It was unexpected so I don't have crash dumps and all that...if it persists I will build a complete bug report.

 

Running Nvidia GTX 1070 in 2D, not VR. Have some small stutters when scenery is loading as I move my head around at the start of a mission, with TrackIR.

[54th_Hashashin]

I have a 1070 ti as well.. Also crashes on startup, second try usually works. But getting kicked out of game during flight quite often. Card is not hot, Aliasing is of playing at 1440p.

Should I maybe change something in control panel?

[Noisemaker]

Opened a ticket on the issue, but maybe this thread gets more attention...

Suddenly today I can no longer fly any missions in IL-2 GB.  Program crashes upon mission start, every time, every map, every type of mission (QM, scripted etc...).  Screen goes black, and I have to use the task manager to see the crash notification.

 

I played a full day with the 4.07 update without issues last week when it installed.

 

Crash logs attached.

 

Edit:  Something else noteworthy.  When I first launched IL-2 today Windows defender blocked the program.  I gave IL-2 permission (Had to go into the firewall settings, as some instances were still marked as blocked), and I could at least get into the menu, but no further.

 

Il-2.exe.7236.dmp.zip

Edited June 15, 2020 by Noisemaker
Additional info.

[Noisemaker]

Update:

Problem resolved with today's update!  Huge thanks to the devs who got the fix through so quickly!

 

[FirePuncher]

Hello everyone

 

Getting crashes everytime after i try to log in

PC specs are:

 

-Intel core I9 9900KF

-Gigabyte Aorus Z390 ultra

-Gigabyte RTX 2070

-16 Gigs of RAM

-Windows 10 pro 64 -bit

 

And here's the crash log:

Il-2.exe.14312.zip

[Skydogg]

Game crash to desktop after 4.008 update

mission P-40 intercept from BOM

crashed each time when MC-202 about to spawn

never had game crash during gameplay before 4.008

have not tried any other missions since 4.008, will try more today

attached dump file

Il-2.exe.812.dmp.zip

update

fixed w/4.008b

 

 

Edited July 11, 2020 by bpgpaul

[Kloter]

Hello,

 

I tried the play the game again after few years of inactivity.

 

After a freh installation, I get recurrent CTD while browsing the menus (especially key binding). 

CTD does not come with any message.

I tried playing with resolution, randomly deactivated some graphical options like SSAO of VR but nothing helps.

 

WOuld it be possible to get some help?

 

Thanks

 

My config

i5 4590

RTX 2060

24Gb RAM

Win 10 Il-2.exe.4396.rar

 

[YR-DAN55]

Game crash to desktop after 4.008 update .

I run unmodded game.

Game stops and drops to desktop without any error messages by the game or windows. It creates the logs though. Game starts normally again.

1.crash inflight 

2.Mod Career 

3.Rheinland map

4.i was returning to base after ground attack

Il-2.exe.8584.dmp.zip

[YR-DAN55]

If it helps, before the last update the game crashed with the messages:

[-DED-Rapidus]

1 hour ago, JG27_DAN55 said:

If it helps, before the last update the game crashed with the messages:

It is very similar to the lack of virtual or video memory in the system. If the problem persists, check the availability of free space on the HDD or reduce the graphics settings in the game. Please send me startup.cfg, mission in PM.

 

[YR-DAN55]

Edited July 14, 2020 by JG27_DAN55

[striker_p51d]

Just got this game installed yesterday, been playing offline to try to get the hang of it. Or have been trying to...crashes almost every time I use it. Game will studder slightly and then flicker and shut off. No messages. I have the game installed a different drive that is wide open with space (like 2tb)  have tried to turn stuff off in the background...no dice

 

6700k cpu 

titan x video cards in sli

64 gigs of ram 

windows 10 pro

system is a newer, watercooled.

 

trying a reinstall of everything today..

 

HELP! 

 

Edited August 8, 2020 by =AFJ=Ludacris

[-DED-Rapidus]

@=AFJ=Ludacris, please read first post.

[RupertVonHentzau]

On 8/9/2020 at 4:37 PM, -DED-Rapidus said:

 

 

Game appears unplayable to me now:

 

Started some updates ago (4.007/4.008?) and showed different error messages from "run time error" to "dx..device removed". Sorry, wasn´t quick enough to take a screenshot before game CTD with another Windows error msg "Game doesn´t work anymore" (= had to translate from German, but you get the meaning).

 

Appears with newest update as well  (and after removing some saved old update files, as once said) and

- either online or offline

- SP mission, QMB within seconds from the start (P-47, P-38)

- Rhineland map, summer or  autumn as well, more stable with RL winter

- reduced graphics settings from high to moderate, switched off VR and 4K textures, still CTD

- had a clean new installation of the game after removing data to gather some virtual memmory (as said above)

 

Nothing worked yet, and it looks even worse as I had some minutes (!) of game-playing before trying to solve this issue on my own.

 

Any hint appreciated!

[-DED-Rapidus]

@RupertVonHentzau, please read first post.

[RupertVonHentzau]

On 8/9/2020 at 4:37 PM, -DED-Rapidus said:

 

 Tried to get a crash dump file under il-2battles/data, funnily I only see DCS and Explorer crash dump files there: What did I do wrong to see other app files there and no il-2 file?

 

I would assume it is a hardware problem if it wasn´t for DCS and other demanding games running stable (now - as the old DCS crash dump files from 2018 suggest).

Edited August 19, 2020 by RupertVonHentzau

[-DED-Rapidus]

@RupertVonHentzau, 

1. To enable Windows Error Reporting, run (double-click) this log file:

\data\EnableErrorReporting.reg  

Did you do it?

[RupertVonHentzau]

1 hour ago, -DED-Rapidus said:

@RupertVonHentzau, 

1. To enable Windows Error Reporting, run (double-click) this log file:

\data\EnableErrorReporting.reg  

Did you do it?

On 8/9/2020 at 4:37 PM, -DED-Rapidus said:

 

OK, did it now and got two dmp.files under il-2/data... instantly (after playing QMB, Rhineland winter, P-47-22 for about a minute twice).

Installed BlueScreenViewer (as advised somewhere), but cannot find the dmp.file here nor can I open it any other way. I know, this is basic lecture to you, but how do I get you the information in this dmp.file?

 

OK, downloaded WinDbg from their site and await analysis. A command line says "landscape"?

Il-2.exe.6124.dmp.zip

Edited August 19, 2020 by RupertVonHentzau

[-DED-Rapidus]

10 hours ago, RupertVonHentzau said:

how do I get you the information in this dmp.file?

We will analyze everything ourselves, thank you.

[RupertVonHentzau]

Tested different maps (not only Rhineland), different planes and tried these in QMB (online AND offline): still CTDs after minutes or even seconds. If there´s no solution to my (?) problem the game looks unplayable to me from 4.008 upwards. What a pity (and I lately added Normandy DLC) ...

 

Edit:

Clean re-installation of the game and latest Nvidia drivers, checked dx for latest version (12) and tried different settings (as advised somewhere: turn Vsync on/off, turn Bloom on/off, switch AntiAliasing on/off in the Nvidia control panel), but nothing worked:

get the "DX Buffer MAN 11 ... DXGI Error Device Removed" now after a few seconds of QMB/Rhineland constantly.

Edited August 24, 2020 by RupertVonHentzau

[-DED-Rapidus]

@RupertVonHentzau, I'm sorry, generate a report using the DxDiag utility please and attach the report file to the message.

[RupertVonHentzau]

Hope this .txt file is what you were asking for.

 

Just to let you know:

Took me some time experimenting with some of the "solutions" suggested, but still had no success with adding a "TdrLevel"/"0" line to the registry (here the game/system did freeze with no error msg at all) or using NvidiaInspector lowering the power/temperature goal to 70%.

DxDiag.txt

[Thomas_1945]

My game crashed the moment I landed on the airfield after completing the mission.

I was about to hit "E" to turn off the engine while watching the surrounding through an open cockpit.

 

Il-2.exe.2708.rar

Edited August 24, 2020 by Thomas_1945

[RupertVonHentzau]

If it helps to sort out the reason for constant crashes: this is the newest .dmp (out of a line of many frustrating experiences), after a third ! fresh and new install of the game, returning to newest NVidia drivers (after trying to use some of the older ones, because the internet tells you stories of the GeForce 780 not fully supported anymore) and with DX re-installed as well.

Plane was the Tempest, free flight in QM, Rhineland summer, crash happened a few seconds after start of the mission. Error msg appeared on black screen, game could only be aborted via TaskManager.

I will (or can) not play BoX anymore and will leave the game for good until it will be fixed either by help from the community or a new patch (only dreaming, I guess). No need to mention, that RoF, CloD and DCS still run fine.

Il-2.exe.9432.zip

Edited August 25, 2020 by RupertVonHentzau

[-DED-Rapidus]

@RupertVonHentzau, you can use the driver version 419.35 as a solution. The specifics of the GeForce GTX 780.

[Missionbug]

Hello guys, since yesterday I seem to be having a series of crashes using the IL-2 Battles series, the mission will just Black out then the PC will do a re-start, not the first time I ever had the issue, however, usually turning various mods off would cure the issue as it would be down to a specific mission but this time it just keeps happening.

 

Particularly bad the last couple of nights, bad weather here but whether a game issue or something with my hardware I do not know, could you please take a look at the files I zipped to see if you can see anything, hope these are the correct ones.

 

Last event was 9320, however, I loaded all the files created in the folder.

 

The full game was reinstalled last week and replaced a version I had from the first release of B.o.S.

 

Link removed, wrong files.

 

Take care and be safe.

 

Wishing you all the very best, Pete.

Edited August 28, 2020 by Missionbug

[-DED-Rapidus]

@Missionbug, right from the description of problems I see that there are problems with hardware, right? please make a log from the DxDiag program and attach it to the message. I will then understand what kind of computer you have and reinstall the game completely, try it without mods, it's important!

[Missionbug]

11 hours ago, -DED-Rapidus said:

@Missionbug, right from the description of problems I see that there are problems with hardware, right? please make a log from the DxDiag program and attach it to the message. I will then understand what kind of computer you have and reinstall the game completely, try it without mods, it's important!

 

 

Hope this is the file you require, taken just now but I have not fired up the sim as yet.

 

DxDiag.txt

 

The reported issue would only happen when using the Great Battles sim, Tobruk is okay as are my old IL-1946 versions and there does not sem to be any other crashes apart from if your sim is in use and as mentioned that is a new install as of a few days ago. Only mod in use at the last flight was historical insignia mod, nothing else.

 

I will turn mods off completely and fire up the sim again and report back.

 

Take care and be safe.

 

Wishing you all the very best, Pete.

[-DED-Rapidus]

1 hour ago, Missionbug said:

 

I will turn mods off completely and fire up the sim again and report back.

 

12 hours ago, -DED-Rapidus said:

reinstall the game completely, try it without mods, it's important!

!

[Missionbug]

Hello again Michael, it will take a couple of days now to download and completely reinstall another new version so I will get back to you then.

 

Maybe you guys could put the game on a drive of some sort so we could get it by post, would most likely be quicker than me having to download it again.

 

Anyway, I tried a career mission again this morning with mods turned off and I managed to finish the mission without any crash so here is the file from the dump for that just to see if it helps in any way.

 

Link removed, wrong files.

 

Take care and be safe.

 

Wishing you all the very best, Pete.

Edited August 28, 2020 by Missionbug

[RupertVonHentzau]

On 8/26/2020 at 5:03 AM, -DED-Rapidus said:

@RupertVonHentzau, you can use the driver version 419.35 as a solution. The specifics of the GeForce GTX 780.

 

Sadly this seems not to work for me: NVidia says that installation of this driver is not compatible with my OS (Win10 64-bit) and needs a higher version. Tried 431.60 already and didn´t help either: same error message, although I used this driver last summer with same hardware specs. Looks like NVidia is the problem ans won´t let me play BoX anymore?

 

Edited August 28, 2020 by RupertVonHentzau

[-DED-Rapidus]

19 hours ago, Missionbug said:

Hello again Michael, it will take a couple of days now to download and completely reinstall another new version so I will get back to you then.

 

Maybe you guys could put the game on a drive of some sort so we could get it by post, would most likely be quicker than me having to download it again.

 

Anyway, I tried a career mission again this morning with mods turned off and I managed to finish the mission without any crash so here is the file from the dump for that just to see if it helps in any way.

 

http://www.mediafire.com/file/cvt1kan5lu9iwip/IL-2+Dump+file+27th+August+2020.7z/file

 

Take care and be safe.

 

Wishing you all the very best, Pete.

The archive does not have our dumps, you did everything as in the first message of the topic?

[RupertVonHentzau]

9 hours ago, RupertVonHentzau said:

 

Sadly this seems not to work for me: NVidia says that installation of this driver is not compatible with my OS (Win10 64-bit) and needs a higher version. Tried 431.60 already and didn´t help either: same error message, although I used this driver last summer with same hardware specs. Looks like NVidia is the problem ans won´t let me play BoX anymore?

 

Found the trick how to force NVidia Installers to accept older drivers and got 419.35 installed! Guess what, game crashed instantly on opening QM. I have to say, it is not the driver (old or new) that causes theses crashes.

 

After working on this for some time it is time to ask where I can get a refund for the lately purchased BoN. Although listed as a "Founder" game seems to kick me out by now - and I am not willing to buy a newer graphics card just to avoid crashes which don´t turn up with other sims.

Il-2.exe.10736.dmp.zip DxDiag.txt

Edited August 28, 2020 by RupertVonHentzau

[Missionbug]

2 hours ago, -DED-Rapidus said:

The archive does not have our dumps, you did everything as in the first message of the topic?

 

 

Hello Michael, sorry about that and wasting your time, I apologize for being a idiot, I did indeed add the wrong files.

 

Please find enclosed a series taken on the day of the crash, hope they are correct this time.

 

http://www.mediafire.com/file/pyu84q8kgigmuue/CrashDumps+27th+August+2020.7z/file

 

I have removed the previous links from my posts, not sure about the quotes, you will need to alter those I think.

 

Included are various missions, one from a U2 file created by Syn_Vander, the FPS on that was very low due I think to all the objects on the new map.

The mission was tried various times some on auto pilot, that last of those nearly finished before crashing.

 

Other missions came from a Tempest career and the latest IL-2 campaign from BlackSix.

 

I thought the game had created a file for the very last mission I tried without mods on, however, that was one of the incorrect files I sent you so I guess these files are only produced if there was actually a crash, I thought the game might have kept track whether or not.

 

The new version will hopefully have downloaded by tea time GMT here so nothing I can do until then.

 

Take care and be safe.

 

Wishing you all the very best, Pete.

[-DED-Rapidus]

@Missionbug , again, not the dumps...Il il2 Forgotten battles...not a great battle. (you get crash with a super_driver_adapter that might be a virus or malware)