Installation and performance

[Lemon]

I can't believe how disappointed I am with this. I have received no help through these forums, have gone in circles with "tech support" through emails that take literal days to get responded to each way with the separation of the business hours between Moscow and the U.S. I can't even get the program to be completely removed from my computer cleanly because there is always another instance "running" so it will not complete an uninstall, and any requests of being refunded and having my account disabled are just completely ignored. 

 

I am really, really disappointed that I have to be "that guy" on this forum for a game that you guys love. I am positive I would love it too if I could play it, but I have had it for over 6 weeks now and have 0 minutes of gametime. I would even purchase it through Steam a second time, or another "Battle of 'X'" version to be able to play this, but I don't think that would help anything since I can't remove the bugged out install I have on  my system. At least Steam would honor my refund requests I guess. 

 

I am a pilot, a history buff, and a gamer. Never imagined that would all equate to me being so bummed about this game. Again, just asking for help here. And maybe ranting a little bit. Thanks

 

hello, since you look desperate with no solution yet, i d like and  i ll try to help you, just know  i am not a professional but i went trough a lot of problems ,and always found i way to fix it by myself since i got computers and if i was you and with infos you give i would kill the process of those runing instance before re install the game, press ctrl-alt-del keys and manually end process related to il-2 installation running and after, you can use a registry cleaner like CCleaner (free) or any good one, then try to re install.

 

if it still not work i would do again what i previously said, and i d uninstall all microsoft visual c++, also uninstall Vulkan run times libraries, and your video card driver (in apps and feature) of windows, then i d reinstall the video card driver and re install the game after, really hope it can help you and you can finally enjoy this game, good luck CoyoteK

[Wildshape]

hello, since you look desperate with no solution yet, i d like and  i ll try to help you, just know  i am not a professional but i went trough a lot of problems ,and always found i way to fix it by myself since i got computers and if i was you and with infos you give i would kill the process of those runing instance before re install the game, press ctrl-alt-del keys and manually end process related to il-2 installation running and after, you can use a registry cleaner like CCleaner (free) or any good one, then try to re install.

 

if it still not work i would do again what i previously said, and i d uninstall all microsoft visual c++, also uninstall Vulkan run times libraries, and your video card driver (in apps and feature) of windows, then i d reinstall the video card driver and re install the game after, really hope it can help you and you can finally enjoy this game, good luck CoyoteK

 

I will give all of that a go, thank you very much for your reply and help. Nothing is showing up in Task Manager when it says that another instance is running, but everything else I can try. Thanks for showing concern, really.

[wiesbaden1972]

On ‎10‎/‎27‎/‎2014 at 2:05 AM, BlackSix said:

The purpose of this topic is to provide us, the devs, with readable and structured information about the issues of corresponding types

How should a message be formated:
1) Make sure that the issue is actually a game bug, and it has not been reported yet
2) Copy the template text (as shown below this list)
3) Fill in the blanks
4) If you are not reporting a new error but want to add to somebody's message, please, just quote it and use the same template for your addition.
 
Recommended form:

 
The topic is under strict moderation rules. Any message that does not follow the guidelines will be deleted without warning. This topic is for bug reports.

I purchased Battle of Kuban on 3/6/2018, however it does not appear in the Campaign page.  It does appear on the Start page after logging-in with its red banner in the upper right page. Also, the Kuban aircraft do appear in my Profile page.  When can I expect to use Battle of Kuban campaign that I purchased?

[unlikely_spider]

7 minutes ago, wiesbaden1972 said:

I purchased Battle of Kuban on 3/6/2018, however it does not appear in the Campaign page.  It does appear on the Start page after logging-in with its red banner in the upper right page. Also, the Kuban aircraft do appear in my Profile page.  When can I expect to use Battle of Kuban campaign that I purchased?

Sometime in the next week or two.

[THERION]

6 minutes ago, wiesbaden1972 said:

I purchased Battle of Kuban on 3/6/2018, however it does not appear in the Campaign page.  It does appear on the Start page after logging-in with its red banner in the upper right page. Also, the Kuban aircraft do appear in my Profile page.  When can I expect to use Battle of Kuban campaign that I purchased?

You have to wait till it's published - at the moment you only have access to some planes and the Kuban map.

The whole rest is to be published in the next days/weeks.

 

Cheers

[=/WoVi/=kirumovka]

Brief description:
Launcher (bin\game\launcher.exe, dated 2018-03-15 from 3.001) does not check for sound files.

Detailed description, conditions:
I deleted my data\sounds directory because I was experiencing some sound bugs although it could be just a glitch so I exited the game, deleted the directory (shift+del; i.e. didn't go to my recycling so I can't recover the files easily), and then started up the launcher expecting it to verify the files directory only to find that it only checks the game version without at least doing a checksum on the official files, so it does not re-download the missing files. I tried checking the seed-option-after-downloading but after waiting a while, nothing happened.

Opening the game, game doesn't crash or spit out errors. Settings menu and everything is normal except there is no sound. I verified that there is actually no sound assets being loaded by accessing alarmclock(website) and testing that my sound does work*, and it does.

*One of the old WinXP computers I had was notorious for having sound driver crashes

Supporting Evidence:

Your PC config data (OS, drivers, specific software):

Not really relevant, but here it is anyway:

Miscellaneous Hardware:

2014-Current

Mouse: G400S (Logitech) ~ 2010 / No Mousepad

Keyboard: Y-SU61 (Logitech) ~ 2005

Joystick: Extreme 3D Pro (Logitech) ~ 2010

Monitor: vs17e (HP) ~ 2005

MIDI Keyboard: CRK 3200 (Casio)

 

CURRENT COMPUTERS:

 

2016-Current

Type: Tower Desktop

Case Model: Centurion 6 Mid Tower

Operating System: Windows 10.

Motherboard: ASUS H110M-A D3

CPU: Intel Core i5-6400 @ 2.70 GHZ, 2701 MHz, 4 Cores, 4 Logical Processors

GPU: NVIDIA GeForce GTX 760, 2GB VRAM, Not all features may be available due to old cable input with convertor into the GPU

RAM: 2x 4GB @ [___] Kingston HyperX

HDD: The old USB 3.0 500 GB external 'WD Elements' HD died so now I use an internal 'WD Blue' 1TB HDD

SSD: 120GB Samsung Magician @ ~500 MB/s

Monitor: HP vs17e 1280 x 1024 @75Hz You can see what the monitor looks like here

Additional Storage: 4x USB 3.0 4x USB 2.0. DVD Drive donated by my brother as a hand-me-down because his current computer motherboard cannot fit it.

Sound: Realtek [___], Speakers integrated into the monitor (mono sound, left speaker does not work).

Other: Has no camera. Keyboard is from 2005

[=/WoVi/=kirumovka]

Atm I'm trying this method

[Schnapps]

After downloading the new 3.001 update, the game will not start. it opens on the first splash page (initialising - please wait) and then back to desktop. I have left a ticket & await a reply. 

[sulu22]

Another install issue here.

 

The launcher loads the new game-client (8.09GB) .

Then the game installs. 

After finishing updates i try to launch the program.

The launcher loads the new game-client (8.09GB) .

Then the game installs. 

After finishing updates i try to launch the program.

The launcher loads the new game-client (8.09GB) .

Then the game installs. 

After finishing updates i try to launch the program.

....

It is like an endless loop of doom.

 

Is this a known issue?

 

Note.

The Program-Folder  "C:\Program Files (x86)\1C Game Studios\IL-2 Sturmovik Battle of Moscow" just contains 168 MB of data.

Where have the 8 Gigs gone ?

 

Greetings

Andy

Edited March 18, 2018 by sulu22

[Jessica]

Brief description: Career mode runs at roughly 60% of real time, as well as suffers from poor frame rates
Detailed description, conditions: Front Line activity is set to sparse, mission difficulty is set to medium. The rest of the game runs phenomenally, it's just career that does this
Additional assets (videos, screenshots, logs):
Your PC config data (OS, drivers, specific software): AMD Athlon X4 750K, 8 gigs DDR3 memory, GTX 970 graphics card, Windows 10

[blitze]

Reaper, which map are you trying the career in?

 

Kuban is a bit of a resource intensive map, have you tried Moscow or Stalingrad?

 

What are you in game graphic settings?  I noticed that ingame AA runs smoother and without horizon shimmering at low alt compared to Nvidia Control Panel AA.  Also I have noticed that Nvidia V-Sync seems to run better than ingame.  Setting render distance to 40 or 70kms might help as with shadows low, clouds med and a few other things you can experiment with. 

 

I run Full Screen as Windowed caps my fps at 60 where as Full Screen allows for above 60 on my monitor that can handle 144fps

 

Also what resolution are you running?  AMD processors are not great in this and other single thread coded games, they are improving with the newer CPU's and they run great in DX12 / Vulcan coded games but we are not there yet with the BoS series.

 

Sometimes, one has to turn graphics down to get smoothness required but at least it means that a future hardware upgrade will bring lovely benefits for the sim down the track.

[GAE_Charrua]

On 17/3/2018 at 10:00 PM, Schnapps said:

After downloading the new 3.001 update, the game will not start. it opens on the first splash page (initialising - please wait) and then back to desktop. I have left a ticket & await a reply. 

I have the same problem.

Reinstall the simulator and the drivers, I put the last ones.
When I run in offline mode error # 10005, there is no update. (I have the 3.01 update).
When it passes to the initial screen it closes automatically. Telling that windows closed it for an error. It never shows the error.

Thank you.

 

Quote

Tengo el mismo problema.
Reinstale el simulador y los driver , puse los últimos. 
Cuando ejecuto en modo offline error #10005 falta de actualización. (tengo la actualización 3.01).
Cuando pasa a la pantalla inicial se cierra automáticamente. Diciendo que windows lo cerro por un error . Nunca muestra el error. 
Gracias.

i7 8700k

SSd 500

1060 6gb

16gb Ram DDR 4 3000

 

[Jessica]

Blitze, I was running in Battle of Stalingrad, and i'm certain this is a CPU usage issue, so graphics settings aren't really a concern I don't think (It's barely utilizing my GPU as it is)

However, they're set to a sort of general middle ground, running at normal 1080P, VSync disabled

Edited March 20, 2018 by FearTheReaper

[Sniper]

On ‎10‎/‎29‎/‎2014 at 1:09 PM, 3instein said:

Brief description:D/L client is way to slow.
Detailed description, conditions:Downloading at 0.63 kb/s
Additional assets (videos, screenshots, logs):Screenshot
Your PC config data (OS, drivers, specific software):Win 7, 60 Mb/s download speed.

 

My hard drive gave up today and after installing a new one I am trying to D/L the game again, problem it is only downloading at 0.63 Kb/s and at most 1.89 Kb/s.

This will take me days at this rate, is there any other way to download this, surely it can't stay like this with new folk comming along all the time or folk having to install again?

 

Any help would be appreciated, thanks,

 

Mick.

 

this is haPPening to me right now. I have tried to download the BOS uPdate and getting the same results. I am just about three quarters finished on my dl and then it slows right down. when i restart then it starts from the beginning again. Why is it that War Thunder and DCS customers including myself are not  having these Probs downloading like some of us are having now? All there is here is entries made by members who are having similar Problems but I dont see any coments from the Devs on how to fix this.,,,,....

[Wolf8312]

On 3/21/2018 at 7:37 AM, FearTheReaper said:

Blitze, I was running in Battle of Stalingrad, and i'm certain this is a CPU usage issue, so graphics settings aren't really a concern I don't think (It's barely utilizing my GPU as it is)

However, they're set to a sort of general middle ground, running at normal 1080P, VSync disabled

 

It uses 100 percent of my 1080Ti though that's combined with a I7-8770k, though since latest update I also have weird fps drops in career mode only (flares).

[SCG_motoadve]

Same here 1080 Ti combined with an i7 8770K at @5.00 mghz

Oculus Rift, since last patch, lots of micro stutters and even 1 second pauses, also lower performance overall.

[LP1888]

Anyone notice low gpu usauge after the recent hotfix ?

[jmcdeg]

Brief description: slow download
Detailed description, conditions:

Hi, not sure if this is the correct place. But, I'm new to IL2, just bought BoK. Now the installer is downloading at a very slow rate of around 1 - 2 MB / sec. Have searched the forums; couldnt find anything except the advise to restart a couple of times. However this doesnt improve the download rate. (And, the download starts all over every time the launcher is restared). Is this normal? I have a 250MBIT conncection, turned seeding on. 
Additional assets (videos, screenshots, logs): none
Your PC config data (OS, drivers, specific software): low-end i7 laptop, Win10 updated. Latest NVIDIA drivers 840M.

 

 

 

[THERION]

9 hours ago, jmcdeg said:

Brief description: slow download
Detailed description, conditions:

Hi, not sure if this is the correct place. But, I'm new to IL2, just bought BoK. Now the installer is downloading at a very slow rate of around 1 - 2 MB / sec. Have searched the forums; couldnt find anything except the advise to restart a couple of times. However this doesnt improve the download rate. (And, the download starts all over every time the launcher is restared). Is this normal? I have a 250MBIT conncection, turned seeding on. 
Additional assets (videos, screenshots, logs): none
Your PC config data (OS, drivers, specific software): low-end i7 laptop, Win10 updated. Latest NVIDIA drivers 840M.

 

 

 

 

Better turn off seeding and turn on option "Prefer web distribution" - you will see, your downloading will be faster.

[TWC_Fatal_Error]

Brief description:game loaded 2 times now hits not responding after 10 seconds and goes no further 
Detailed description, conditions: all Conditions normal
Additional assets (videos, screenshots, logs):[0515/211218.246:ERROR:settings.cc(325)] Settings version is not 1

debug log found in F:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\data

avast antivirus whitelist for launcher.....tried no list and whitelist still no go

reinstalled 4 times no joy

 

Your PC config data (OS, drivers, specific software):win 10 all current dump file attached

[BlackDeathdubina90]

Not sure if this is the right thread to post in, please, point me in the right direction if so.

 

After recent update when running IL 2 my CPU maxes out at 100%. Does anyone else has the same issue?

[Wim1976]

Brief description:

The downloadsize keeps resizing. At the moment I have 34.45 GB.

Detailed description, conditions:
Yesterday I tried the update and It keeps downloading and freezing somewhere. This morning I did a fresh install, but I have the same problem.

 

Additional assets (videos, screenshots, logs):

See uploaded image:

Your PC config data (OS, drivers, specific software):

 

PC: i9700KF, 32GB RAM, Nvidia 2070 Super

OS: Windows 10 (2004, 19041.329)

Drivers: Nvidia 446.14

 

Edit: Some time later it keeps downloading even after downloading the 34.45 GB. See second picture.

Edit2: several hours later. Still downloading 110.6/34.45 GB downloaden. The folder of 1C Game Studio is 2.15GB large.

Edit3: It looks like that it is downloading the file 20-06-16_data_Audio_MasterBank.bank.packed again and again.

 

What is going wrong here?

Edited July 4, 2020 by Wim1976

[-DED-Rapidus]

On 7/4/2020 at 4:35 PM, Wim1976 said:

What is going wrong here?

Try deleting everything from the IL-2\updates directory and repeat upload.

[Begon_Jaune]

Hi all,

After a windows upgrade, noway to start IL2 !

So after ré install of IL2, i obtain a VCTUNTIME140_1.dll missing, so i installed again VC_redist.x86.exe but noway...

After many desinstall and ré instal in a different directory, it doesn't work anymore and allways give a "Failed to load backend library"

Please help me 

[Begon_Jaune]

Solve by a windows restauration.

have goods landing 

[Cooperman1205]

Hi 

Brief description: D/L client is slow or completely stops, after restarting information pops up "Failed to update"

Detailed description, conditions: I decided to download game on another PC, while at home. I have considerably slower internet here, however download speed usually keeps at 1.23-30 MB/s. In this case download was extremly unstable, sometimes dropped to 0, usually kept below 200 Kb/s. In case it dropped to 0 I received a message that it failed to update, than restarted launcher and continued download. However, after I finally managed to finish download and launcher went through: "Checking Update Cache" -> "Extracting Packed Files" it ALWAYS ends in same way, "Failed to update"   i also put this in another topic by mistake it is a bit of a rant, tried over 75 times in the last 2 weeks then i bought the kuban battle as i thought it might cure the problem and i was going to buy anyway but i have tried since buying this at least another 20 times still no joy 

Additional assets   I have included a photo

Your PC config data (OS, drivers, specific software) I have windows 10 pro, 6 core xeon @3.33 64gig ram, 8gig rx580 and all latest drivers

[-DED-Rapidus]

@Cooperman1205, please delete all files from the \il 2\updates folder.

[Cooperman1205]

Hi thanks for your help but i have done that 4 times still have the same problem.....

[Geoweb35]

Brief description: Lower Framerate in game menu when i start the game.
Detailed description, conditions: When i start the game i see 30 FPS in game menu, if i restart the game/steam for 2-3 times i see 45 FPS in game menu.
Additional assets (videos, screenshots, logs):

Youtube Video
Your PC config data (OS, drivers, specific software): I5 4670k, GTX 650 Ti, 8Gb RAM, Windows 10

 

I noticed this strange behaivor, lower fps in game interface when i start the game first time, i have to restart the game and steam for few times to see 45 FPS, i have disabled MODS in game configuration, i reset the nvidia game profile to the default values and same problem.

[-DED-Rapidus]

@Geoweb35, when you first start steam checks for updates of all games in your library, try to see what you have that makes steam when you connect, disable automatic updates.

[Geoweb35]

1 hour ago, -DED-Rapidus said:

@Geoweb35, when you first start steam checks for updates of all games in your library, try to see what you have that makes steam when you connect, disable automatic updates.

 

Hi, Steam doesn't have an option to stop updates, the only method to stop updates is to add a hour shedule for updates or to set 1kb download speed for updates, i checked my games in steam to see if i have pending updates and no updates available, then i have tested the IL-2 game with STEAM offline mode and i have 45 FPS when i start the game first time, i have restarted my pc and i tested IL-2 game with STEAM online mode and i see 30 FPS, with Steam online mode i have to restart the game for 2-3 times to see 45 FPS. The solution for 45 FPS is to start this game with STEAM offline mode. Try and start the game with steam online mode then check FPS, restart pc , and try again to start the game with steam offline mode then check FPS.

[-DED-Rapidus]

@Geoweb35, here I have nothing to help you unfortunately. I tried on my configuration, so I didn't see any problems with the steam version, stable 144 FPS.

[Noisemaker]

During the installation of the newest patch I had a BSOD crash.  After which, it was impossible to continue the download.  I followed the instructions above to delete the updates folder, after which the installer rescanned my data and the update was successfully installed.  Upon launching the game and starting a mission from one of my campaigns, it appears that all of my quick view settings have been reset to default.  Not a huge issue, but not sure what the update folder and my quick view settings have to to with one another.

[E69_McKinley]

On 7/4/2020 at 10:35 AM, Wim1976 said:

Brief description:

The downloadsize keeps resizing. At the moment I have 34.45 GB.

Detailed description, conditions:
Yesterday I tried the update and It keeps downloading and freezing somewhere. This morning I did a fresh install, but I have the same problem.

 

Additional assets (videos, screenshots, logs):

See uploaded image:

Your PC config data (OS, drivers, specific software):

 

PC: i9700KF, 32GB RAM, Nvidia 2070 Super

OS: Windows 10 (2004, 19041.329)

Drivers: Nvidia 446.14

 

Edit: Some time later it keeps downloading even after downloading the 34.45 GB. See second picture.

Edit2: several hours later. Still downloading 110.6/34.45 GB downloaden. The folder of 1C Game Studio is 2.15GB large.

Edit3: It looks like that it is downloading the file 20-06-16_data_Audio_MasterBank.bank.packed again and again.

 

What is going wrong here?

Same problem here, any solution?

[E69_McKinley]

18 hours ago, E69_McKinley said:

Same problem here, any solution?

Answer myself, i restart the pc, and launch again, now all ok.

[Redglyph]

Brief description: update issues
Detailed description, conditions:

 

There is no way to limit the bandwidth during updates, which can be very long (20 GB in this instance)

 

We're currently in lockdown here, so it means several people relying on the Internet connection to take exams and to work. OS don't make for such considerations unfortunately, but most updaters do, yet I couldn't find the option for IL-2.

 

Am I missing it, or is that something that could be added? I'm sure there are many people in the same situation everywhere 

 

There is no pause and if I interrupt the update, I have to download everything again. A pause or the possibility to recover what was already downloaded could also be very interesting to have, especially in those times.

 

Additional assets (videos, screenshots, logs):
Your PC config data (OS, drivers, specific software):

Win7 x64 (not relevant)

 

==================================================================================================================================

(the forum has merged the two posts)

===================================================================================================================================

 

Brief description: update fails
Detailed description, conditions:

 

I had to leave the udpate run during the night (see post above), but it failed.

 

After some thoughts: it could be because apparently the updater is badly optimized and downloads the update, creates the new files there, then replaces the old ones, all on the same disk, thus eating up several times the required space. Due to the nature of the program, it sits on an SSD, which is not unlimited in size.

Here the update is 20 GB, and I have 29 GB free.

 

Additional assets (videos, screenshots, logs):

 

log in attachment. Note that .7z is a valid extension for .7zip files, but it's refused by the forum attachment upload.

Your PC config data (OS, drivers, specific software):

 

Win7 x64, 

update.7zip

Edited January 18, 2021 by Redglyph
forum problem

[Redglyph]

Same problem again trying to update. 

 

Obviously the updater is not optimized at all, the update is alegedly 20 GB, and starting from an emptied updates directory, it completely filled my disk and ended up with this:

 

 

So perhaps it's worse than I thought and it even unpacks the file at the same place, before replacing the old ones. And on top of that, it does them all in one go instead of proceeding by file - and still manages to take more space than the actual game and all its DLC and saved files!.

 

It's simply impossible to update unless there's 3 or 4 times the necessary space.

 

In order to keep the destination path occupation within reasonable limits, I'd suggest to

- let the user specify the download path (including the disk), at the very least

- let the user specify the temporary path (including the disk) for the uncompressing and whatever else it's doing

- proceed by file and not by batch

- avoid intermediary files when it's not necessary

 

and of course, because a user is not the only one needing Internet,

- limit the download bandwidth

 

I can't give the final version because I have to schedule that during the night, I can't start it now or it will download at full throughput and starve the other network outlets. I doubt it's relevant anyway, the updater version has not been put in the file but it must be the last one.

 

It's not the Steam version, I bought it on your website.

Edited January 19, 2021 by Redglyph

[-DED-Rapidus]

@Redglyph, I'm sorry, I can give advice to delete all the contents of the updates folder and re-start the launcher for download.

[Redglyph]

1 hour ago, -DED-Rapidus said:

@Redglyph, I'm sorry, I can give advice to delete all the contents of the updates folder and re-start the launcher for download.

 

That's what I did ("starting from an emptied updates directory"), it's not enough. The screenshot with the directory sizes is after the updater has given up (not enough disk space).

 

You can see that it has generated more than 50 GB in the updates directory, I'm sure it would need even more.

Please read my post on how it manages to occupy so much disk space, because I'm pretty sure I'm correct, the reason why updates get so big is because the updater unpacks or patchs all the files at the same time, so effectively taking several times the normal disk space. It's confirmed by the name of the files in the updates directory (after it has given up).

 

The only option is to remove everything and reinstall the game. Or to improve the updater as suggested, which would benefit a lot of users.

 

The 2 first options are very easy to implement and would be a first good work-around. They also have the advantage on the data flow, for people who have a hard disk (reading from one disk to another is faster than reading/writing on the same disk because of random accesses).

 

Edited January 19, 2021 by Redglyph

[Redglyph]

Because of this, I have to reinstall everything, so again a ~30 GB download.

 

Two further suggestions:

- it's not really obvious from the website to find where the download link is, one has to log in with the profile, is it really necessary?

- once the installer is launched, it first tries to install MSVC libs then DirectX. If it is not necessary, those sub-installation will give a failure error message, which isn't really user-friendly. People who are not familiar with it will believe the entire installation has failed. => it would be good to indicate this is normal.