A continuously updated "officer's club"

[Floppy_Sock]

@Jason_Williams I wanted to ask if it were possible to make your "briefing room" thread a "live" thread so to speak. 

 

I can only speak for myself here but I really appreciated that thread.. That level of transparency about present issues as well as the current / long term objectives of you and your team was truly refreshing.  I think the majority of this community empathizes with the struggles you and your team face. Especially now with the pandemic turning everything "office"related on its head, we know how hard it is. We know that some of the on going issues in the sim are really tough to fix and some of them require huge overhauls of current structures in your product and, at least speaking for myself here, I'm happy to continue to support the team as the iron those issues out. That being said, it is clear that you guys hear us and listen to our feedback. However, right now, we often don't have any feedback of that until the solution is presented. I simply want to emphasize that we, as a community, appreciate feeling heard and I thought your "officer's room"thread was a fantastic way of doing that. 

 

So I'm here to to ask if it were possible if you could update that thread, or maybe create a similar thread which you keep updated on a weekly / bimonthly / monthly basis as a means to keep the community up to date on the status / awareness of these "long term" solutions. Even if there's no solution on paper yet, a simple acknowledgement that your team is aware of it and doesn't have an answer leaves little room for misinterpretations / frustration. Essentially, what you did in addressing this question "Q. I'm having trouble spotting aircraft. Am I blind?" in your officer's club thread. That level of detail might not be necessary but answers in that spirit close the communication loop between your team and the community.  Maybe this seems too similar to the dev blogs but that usually is restricted to tangible progress that has been made on new features / products and less about the status / acknowledgements of community concerns / bugs.

 

As an example, the resolution based scaling issue that was mentioned in Han's recent original spotting feedback thread was the first time we heard anything about it from the team. Members of the community, including myself, have done testing and presented it in the forums highlighting that this was potentially an issue months ago. You and your team know better than we do that this is a serious  issue and I'm sure that whenever ya'll became aware of it, solutions were in the works. We just appreciate knowing it too. 

 

I understand that this might be a much larger request than it seems on the surface. Maybe one of the new QA guys can help paint the picture from a more technical side.

 

I appreciate the consideration! 

[[DBS]Browning]

Like many on the forum, I don't like it when I see something as a big issue, but the devs are silent about it. It can look like they don't care about the issue.

That said, the team has had an excellent track record or addressing community concerns recently and the people on this forum who get their knickers in a twist over various issues (myself included) are a tiny minority of players who demand a lot of the Devs time and energy.

The Officer's club is a product of such time and energy demands and whilst I really appreciate Jason and the team taking the time to connect with us about our concerns, perhaps their time and energy is better spent elsewhere if we are able to be a little more patient and trusting.

[40plus]

[BraveSirRobin]

This sounds great!  In fact, how about if they just stop development work completely and just spend all their time letting us know what they'd be doing if they didn't spend all their time keeping us updated.

[Floppy_Sock]

I am aware that it's a time commitment and if it's not on in the cards, I respect that.

 

I simply wanted to express that I appreciated the nature of that thread and hope it could potentially become more regular. 

 

 

 

 

[BraveSirRobin]

There is already a weekly dev diary.

[Luftschiff]

Man, the replies are unecessarily hostile today.
Well written and formulated suggestion, Floppy - I agree heartily with the sentiment and share your appreciation for all those moments when the team finds time to explain their thought process in more detail than a progress report. We do love being heard and hearing more about the goings-on. However, I also think that without a staff member with some dedicated time to such a task, we should not expect Jason, the director, to dedicate more of his busy schedule to it. In fact, he shouldn't be community manager at all - but the team size, language barriers and other things make it an unfortunate necessity. 

In short: yes I agree that it'd be great - but I do not think it feasible. Good suggestion though, and I hope we haven't seen the last of the Officer's club.

Edited September 4, 2020 by Luftschiff

[sniperton]

11 hours ago, BraveSirRobin said:

There is already a weekly dev diary.

 

13 hours ago, Floppy_Sock said:

Maybe this seems too similar to the dev blogs but that usually is restricted to tangible progress that has been made on new features / products and less about the status / acknowledgements of community concerns / bugs.

I think the OP's polite request can be easily fulfilled by a few words in the dev blogs letting us know what's already on the devs' radar, even though not under development.

13 hours ago, Floppy_Sock said:

Even if there's no solution on paper yet, a simple acknowledgement that your team is aware of it and doesn't have an answer leaves little room for misinterpretations / frustration.

Something like "it went not unnoticed that many of you guys feel .50 cals ineffective in MP; live with it until we introduce API ammo or fix the netcode", or "no promise yet, still investigating".

Edited September 4, 2020 by sniperton

[sevenless]

Waste of precious time. They already get information out frequently. Never saw a developer doing that that often.

[Jason_Williams]

23 hours ago, Floppy_Sock said:

@Jason_Williams I wanted to ask if it were possible to make your "briefing room" thread a "live" thread so to speak. 

 

I can only speak for myself here but I really appreciated that thread.. That level of transparency about present issues as well as the current / long term objectives of you and your team was truly refreshing.  I think the majority of this community empathizes with the struggles you and your team face. Especially now with the pandemic turning everything "office"related on its head, we know how hard it is. We know that some of the on going issues in the sim are really tough to fix and some of them require huge overhauls of current structures in your product and, at least speaking for myself here, I'm happy to continue to support the team as the iron those issues out. That being said, it is clear that you guys hear us and listen to our feedback. However, right now, we often don't have any feedback of that until the solution is presented. I simply want to emphasize that we, as a community, appreciate feeling heard and I thought your "officer's room"thread was a fantastic way of doing that. 

 

So I'm here to to ask if it were possible if you could update that thread, or maybe create a similar thread which you keep updated on a weekly / bimonthly / monthly basis as a means to keep the community up to date on the status / awareness of these "long term" solutions. Even if there's no solution on paper yet, a simple acknowledgement that your team is aware of it and doesn't have an answer leaves little room for misinterpretations / frustration. Essentially, what you did in addressing this question "Q. I'm having trouble spotting aircraft. Am I blind?" in your officer's club thread. That level of detail might not be necessary but answers in that spirit close the communication loop between your team and the community.  Maybe this seems too similar to the dev blogs but that usually is restricted to tangible progress that has been made on new features / products and less about the status / acknowledgements of community concerns / bugs.

 

As an example, the resolution based scaling issue that was mentioned in Han's recent original spotting feedback thread was the first time we heard anything about it from the team. Members of the community, including myself, have done testing and presented it in the forums highlighting that this was potentially an issue months ago. You and your team know better than we do that this is a serious  issue and I'm sure that whenever ya'll became aware of it, solutions were in the works. We just appreciate knowing it too. 

 

I understand that this might be a much larger request than it seems on the surface. Maybe one of the new QA guys can help paint the picture from a more technical side.

 

I appreciate the consideration! 

 

Floppy,

 

I'm sorry, but no. I reserve my Officers Club for big ticket items and only when I want to speak on bigger topics and cut through the clutter. I really don't have time for constant chats. The Dev Diaries are our more regular posts to hear from us and engage with us. 259 of them as of last week. 

 

We have commented many times on many issues including spotting and g-loading. And just to be clear, we do not develop the product based solely on customer input. We only sometimes ask for your opinion when we feel it's warranted and helpful, otherwise we'd get nothing done. Still, we do a lot of listening, but don't have time for constant speaking. We are also not required to explain technical points or how we do things, many of which are trade secrets. Also, we are not going to acknowledge every complaint or bug report. There simply isn't enough time and if we went down that road it only makes our already difficult job more difficult. Regardless, please try to find any team out there in the sim genre that communicates or is as accessible as we are.

 

Right now, I think we have the right amount of communication. 

 

Jason

[Floppy_Sock]

11 minutes ago, Jason_Williams said:

 

Floppy,

 

I'm sorry, but no. I reserve my Officers Club for big ticket items and only when I want to speak on bigger topics and cut through the clutter. I really don't have time for constant chats. The Dev Diaries are our more regular posts to hear from us and engage with us. 259 of them as of last week. 

 

We have commented many times on many issues including spotting and g-loading. And just to be clear, we do not develop the product based solely on customer input. We only sometimes ask for your opinion when we feel it's warranted and helpful, otherwise we'd get nothing done. Still, we do a lot of listening, but don't have time for constant speaking. We are also not required to explain technical points or how we do things, many of which are trade secrets. Also, we are not going to acknowledge every complaint or bug report. There simply isn't enough time and if we went down that road it only makes our already difficult job more difficult. Regardless, please try to find any team out there in the sim genre that communicates or is as accessible as we are.

 

Right now, I think we have the right amount of communication. 

 

Jason

 

Totally understand! I appreciate the reply regardless! 

 

 

 

Edited September 4, 2020 by Floppy_Sock