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My Geforce Experience saga

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I am unable to get the recording or anything related with this feature  to work . I tried everything on Youtube and Google .I then contacted NVIDIA support and the chat section did assist . They asked me to clean up using DDU which i did and reinstalled the driver . it  did not solve the issue . They said they would send an email with further ideas to try . Still waitting for them . Has anyone had this issue when they first installed GFE and how did they solve the issue ? I am using windows 7 64 bit prof . rgds  

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