OpenTrack/TrackIR issues after update 3.001

[EAF_51_FOX]

11 hours ago, [CPT]HawkeyeP said:

 

I'm sorry if this sounds brash but... Have you never taxied a taildragger while being strapped into a harness before in real life?  You absolutely roll your head, usually out the open window (or cockpit if in an open air biplane).

 

Also, while being strapped pretty tightly into a cockpit harness of a WW2 fighter aircraft, and trying to look hard over your shoulder - I guarantee you that will use some degree of headroll because as Darryl mentioned, we are not owls. 

 

 

But even if you roll 180 degrees your head you still have a complete human vertical vision of your tail..if your brain and hears are't affected from any bad sinthoms

[=EXPEND=Dendro]

Has this thread died.... is the roll working now?

[SilversRayleigh]

Roll is busted for me too. When I look behind me, camera rolls.

 

Using TrackIR 5

[Pupo]

 

On 4/9/2018 at 9:20 AM, =EXPEND=DendroAspis said:

Has this thread died.... is the roll working now?

 

Roll is still busted. Devs haven't acknowledged this issue yet, but a bugfix release will come in 3 weeks. Not much to discuss unfortunately. We just have to wait and see.

[=EXPEND=Dendro]

12 hours ago, Pupo said:

 

 

Roll is still busted. Devs haven't acknowledged this issue yet, but a bugfix release will come in 3 weeks. Not much to discuss unfortunately. We just have to wait and see.

 

OK thanks!

[=420=Syphen]

18 hours ago, Pupo said:

 

 

Roll is still busted. Devs haven't acknowledged this issue yet, but a bugfix release will come in 3 weeks. Not much to discuss unfortunately. We just have to wait and see.

 

Hoping that they will eventually.

[=STP=Darrylx444]

Last Friday I received the following email reply from ICGS Tech Support:

 

"We have once again checked the interaction of the game with TrackIR

Installed the game

Installed software for Trackir

No problems found"

 

So, I then asked them to clarify the meaning of the "no problems found" part of their reply; as in either they cannot reproduce the symptoms I had reported, or else they think those symptoms are normal. I am still awaiting their response on that.

 

For reference, these are the symptoms I had reported to them (plus my video and this thread), prior to their above quoted reply:

 

"Assuming the user has not disabled the TrackIR roll axis in the TrackIR settings, then some symptoms are as follows:

1)      Look 180 degrees behind you in game, then roll your head: it rolls the screen view the opposite (wrong) way.

2)      Look 90 degrees to your side in game, then roll your head: it won’t roll the screen view at all.

3)      Look 0 degrees in front of you in game, then roll your head: it rolls the screen view the same (correct) way."

 

[unlikely_spider]

48 minutes ago, 1CAG_Darrylx444 said:

Last Friday I received the following email reply from ICGS Tech Support:

 

"We have once again checked the interaction of the game with TrackIR

Installed the game

Installed software for Trackir

No problems found"

 

So, I then asked them to clarify the meaning of the "no problems found" part of their reply; as in either they cannot reproduce the symptoms I had reported, or else they think those symptoms are normal. I am still awaiting their response on that.

 

For reference, these are the symptoms I had reported to them (plus my video and this thread), prior to their above quoted reply:

 

"Assuming the user has not disabled the TrackIR roll axis in the TrackIR settings, then some symptoms are as follows:

1)      Look 180 degrees behind you in game, then roll your head: it rolls the screen view the opposite (wrong) way.

2)      Look 90 degrees to your side in game, then roll your head: it won’t roll the screen view at all.

3)      Look 0 degrees in front of you in game, then roll your head: it rolls the screen view the same (correct) way."

 

As someone who has been in tech support for over a decade, I am always sure to avoid responding to my customers with "no problems on my end". That type of response does not help the person that is experiencing the issue, unless it is immediately followed up with additional questions to understand the steps the customer is taking to replicate it, or with specific questions about the customers environment.

 

Fwiw I also have the roll reversal issue and had to disable that axis.

[Solmyr]

Hoping that at least someone from the staff like @Jason_Williams will notice this thread and understand that at least MOST of people using TrackIR or OpenTrack or the likes experience this problem since 3.001 only and will take things into consideration for a quick fix for 3.002 !!

 

 

7 hours ago, 1CAG_Darrylx444 said:

Last Friday I received the following email reply from ICGS Tech Support:

 

"We have once again checked the interaction of the game with TrackIR

Installed the game

Installed software for Trackir

No problems found"

 

So, I then asked them to clarify the meaning of the "no problems found" part of their reply; as in either they cannot reproduce the symptoms I had reported, or else they think those symptoms are normal. I am still awaiting their response on that.

 

For reference, these are the symptoms I had reported to them (plus my video and this thread), prior to their above quoted reply:

 

"Assuming the user has not disabled the TrackIR roll axis in the TrackIR settings, then some symptoms are as follows:

1)      Look 180 degrees behind you in game, then roll your head: it rolls the screen view the opposite (wrong) way.

2)      Look 90 degrees to your side in game, then roll your head: it won’t roll the screen view at all.

3)      Look 0 degrees in front of you in game, then roll your head: it rolls the screen view the same (correct) way."

 

 

What the hell ?!

[Swing]

Strange...it seems that the problem is also present when you make a test directly from the software (TrackIR5), without a game, and even with default profile......it may be a bug from the trackIR Software.?...but then i do not understand why other games would not be affected...!?! .........................

[=STP=Darrylx444]

20 minutes ago, Swing said:

Strange...it seems that the problem is also present when you make a test directly from the software (TrackIR5), without a game, and even with default profile......it may be a bug from the trackIR Software.?...but then i do not understand why other games would not be affected...!?! .........................

 

As I mentioned a couple times already in this thread, TrackIR's own 3D view tool is broken also (same as BOS 3.001). It always has been. There is even a 2-year-old video confirming this posted above. It does cause confusion for some people discussing this bug here, but most game devs typically ignore it and implement TrackIR correctly in their game anyway. That is why no other games are affected. :-)

[Lemon]

i tried to test Freetrack protocol instead of TrackIr from opentrack  in output panel to see if problem persist, but i cant make it work in game.. 

[Swing]

4 hours ago, 1CAG_Darrylx444 said:

 

As I mentioned a couple times already in this thread, TrackIR's own 3D view tool is broken also (same as BOS 3.001). It always has been. There is even a 2-year-old video confirming this posted above. It does cause confusion for some people discussing this bug here, but most game devs typically ignore it and implement TrackIR correctly in their game anyway. That is why no other games are affected. :-)

 

Thanks for the explanations Darryl......so do not worry, the Devs will probably make a hotfix for this

Edited April 13, 2018 by Swing

[Pupo]

For me the easiest test one can make to confirm that something is broken is to simply look forward (default position) and roll. Once your in game head goes past the 90º angle, it just flips upside down. This was not the case with previous versions of the game, nor with other games that use Track IR.

[Solmyr]

7 hours ago, Pupo said:

For me the easiest test one can make to confirm that something is broken is to simply look forward (default position) and roll. Once your in game head goes past the 90º angle, it just flips upside down. This was not the case with previous versions of the game, nor with other games that use Track IR.

 

This is seconded.

[Lemon]

9 hours ago, Pupo said:

For me the easiest test one can make to confirm that something is broken is to simply look forward (default position) and roll. Once your in game head goes past the 90º angle, it just flips upside down. This was not the case with previous versions of the game, nor with other games that use Track IR.

 

1 hour ago, Solmyr said:

 

This is seconded.

 

not sure if you already know but in case :if you need a walkaround kind for the time waiting for a fix, just disable the roll or just edit a flat roll curve to zero in opentrack or track ir software as it was said earlier on this thread, at least you ll be able to look behind without the inverse roll effect.

[=STP=Darrylx444]

11 hours ago, Pupo said:

For me the easiest test one can make to confirm that something is broken is to simply look forward (default position) and roll. Once your in game head goes past the 90º angle, it just flips upside down. This was not the case with previous versions of the game, nor with other games that use Track IR.

 

Your test does not produce the same result for me, but then again I don't have that much roll effect in my profile (90 degrees of roll is way too much IMO). If that is what you meant?

The roll axis in 3.001 seems to now be attached to the airplane frame of reference, rather than attached to the virtual pilot's head (like the other axes are). So rolling your head produces different (unexpected) results depending on where your virtual head is facing at the time of the roll input.

[Pupo]

3.02  83. TrackIr roll axis problem was fixed;

 

This is great news! I'm away from my computer till monday. Can someone confirm this fix?

Edited April 18, 2018 by Pupo

[Exon]

Just read the patchnotes myself. But I'm away for some days. Would love an confirmation myself! Great news

[=STP=Darrylx444]

I just downloaded the update and did a quick test. I can confirm that the dev did indeed fix this problem today, despite that they did not recognise it before.

 

Thanks to everyone who sent in a support request, and a special thanks to the dev who eventually listened with an open mind to their customers, and put the quality of their product first.

[purK]

Hi guys, just letting you know this issue is indeed fixed. It took a bit of convincing, but we did it.