BFsSmurfy Posted March 7, 2018 Posted March 7, 2018 Rift won`t fire up, orange light goes out but white doesn`t appear and Oculus Home does not start. I was playing Il2 last night with the Rift on, start the PC this afternoon and it won`t run the Rift. I have tried repair, I have tried reinstalling the software both fail to fix the problem,. Does anyone have a fix for this please?
BFsSmurfy Posted March 7, 2018 Author Posted March 7, 2018 https://jgonfer.com/blog/how-to-fix-the-cant-reach-oculus-runtime-service-error-in-oculus-home/ Search and ye shall find.
Remontti Posted March 7, 2018 Posted March 7, 2018 I got the same problem today. I tried that fix earlier today but it didn't help.
ram0506 Posted March 7, 2018 Posted March 7, 2018 Have the same problem, tried re-installing the Oculus software two times, no success. Now I found this workaround on the Oculus-forum: Quote Mace404 said: Press start/Windows key and type: cmd - right click that and start as administrator In the new window type: time Enter the desired time, for example 03:00 (just anything below 13:00 is fine) Restart the Oculus software by executing the following commands in the same cmd window. net stop OVRService net start OVRService Then start the oculus client by running %OCULUSBASE%\Support\oculus-client\OculusClient.exe Just let my Oculus software update and the OculusAppFramework.dll file has a new certificate, so after that you can set the time back to normal. (you can run the command "w32tm /resync" to trigger windows to update the time with a time server automatically) https://forums.oculusvr.com/community/discussion/62703/cant-reach-oculus-runtime-services/p3 So, it seems to be a problem with a Framework certificate that is expired. Haven`t tried it yet, but will give it a go, if there won`t be an official solution of Oculus.
SCG_motoadve Posted March 7, 2018 Posted March 7, 2018 Same problem here and trying to re install Oculus. I wonder if a system restore would work?
SCG_motoadve Posted March 7, 2018 Posted March 7, 2018 I bet Oculus will fix it soon, so prefer not to mess with anything. Already uninstalled Oculus, and re installed it.
Remontti Posted March 7, 2018 Posted March 7, 2018 31 minutes ago, ram0506 said: Works! Ram0506s fix worked for me. Thanks.
GER_GD Posted March 7, 2018 Posted March 7, 2018 https://forums.oculusvr.com/community/discussion/62715/oculus-runtime-services-current-status#latest it is a runtime problem
ram0506 Posted March 7, 2018 Posted March 7, 2018 13 minutes ago, Remontti said: Ram0506s fix worked for me. Thanks. Well, it worked for me, too. Until I changed my system time back to normal again. Closed the Oculus software, tried to restart again, and now have the same error message again.
dburne Posted March 7, 2018 Posted March 7, 2018 Check this thread: https://forums.oculusvr.com/community/discussion/62715/oculus-runtime-services-current-status#latest
dburne Posted March 7, 2018 Posted March 7, 2018 I am going to be cautious and wait for Oculus to push the fix when they have it, not sure in Windows 10 setting time or dates back to try and get it to work would be a good idea. I can be patient... 1
Extreme_One Posted March 7, 2018 Posted March 7, 2018 Temporarily setting the date and or time is the perfect interim fix @dburne since it can be so easily reverted. People have been circumventing silly bugs this way for decades. :D
dburne Posted March 7, 2018 Posted March 7, 2018 https://www.windowscentral.com/its-not-just-you-every-oculus-rift-effectively-bricked-right-now
Uufflakke Posted March 7, 2018 Posted March 7, 2018 More info + temporary fix to make the Rift work again: https://www.reddit.com/r/oculus/comments/82nuzi/cant_reach_oculus_runtime_service/
Steambat Posted March 7, 2018 Posted March 7, 2018 Same problem here but this worked for me. https://www.youtube.com/watch?v=bbBaTeB5llM
BFsSmurfy Posted March 7, 2018 Author Posted March 7, 2018 Altering the clock back a week to March 1st worked for me.
WithStrangeAeons Posted March 7, 2018 Posted March 7, 2018 Hey guys, be careful tampering with the date stuff, it can screw with Windows. https://www.reddit.com/r/oculus/comments/82nuzi/cant_reach_oculus_runtime_service/dvbkc25/
WithStrangeAeons Posted March 7, 2018 Posted March 7, 2018 Latest update from the Oculus forums: https://forums.oculusvr.com/community/discussion/comment/591490/#Comment_591490
Blitzen Posted March 7, 2018 Posted March 7, 2018 Same here.I've re-booted,re-installed but still get the same message.I'm working with Oculus support but apparently they are aware of this wide spread problem 7 are working to solve it...I guess patience is required....
Archie Posted March 8, 2018 Posted March 8, 2018 Fixed (apparently)https://support.oculus.com/217157135500529/ 1
dburne Posted March 8, 2018 Posted March 8, 2018 (edited) Received email from Oculus this am: View this email in your browser Hi dburne, We've just released an Oculus software update that fixes an issue where Rift may fail to start up. If you're receiving the error “Can't Reach Oculus Runtime Service,” you'll need to manually update your Oculus software before you can use your Rift. To patch your Oculus software, you'll need to download 'OculusPatchMarch2018.exe' at https://www.oculus.com/rift-patch/. Run the executable, and select “Repair”. When the update is finished, launch the Oculus desktop app to continue the update process. Once the update is complete, you'll be able to use your Rift. A step-by-step walkthrough is available here: https://support.oculus.com/217157135500529/ A manual update is only necessary if you're unable to start the Oculus desktop app - if you aren't seeing an error, the system will update itself to the new version automatically. We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits. Sorry again for any inconvenience this may have caused, and thanks for choosing Rift. - The Oculus Team Edited March 8, 2018 by dburne
Archie Posted March 8, 2018 Posted March 8, 2018 Just got that too Don, which is nice as I had no time to play yesterday anyway so it didn't really affect me!
SCG_motoadve Posted March 8, 2018 Posted March 8, 2018 So what game is worth getting with the $15 credit?
dburne Posted March 8, 2018 Posted March 8, 2018 43 minutes ago, motoadve said: So what game is worth getting with the $15 credit? If you don't have it, Lone Echo is pretty amazing. I also recently got Elite Dangerous when it was on sale, just have started to set it up and get it running so no real time in it yet.
Blitzen Posted March 8, 2018 Posted March 8, 2018 No one would call me tech savvy & this problem proves it! I had no idea that there had to be an internet connection ( in some way )for Oculus ( & other VR devices?) to work.I had labored under the mistaken belief that Oculus was a little like Track IR - that once you had the hardware & the latest update you were good to go...WRONG! Can someone take a moment & explain what the interface is between my PC & hardware &Oculus & what happened yesterday to interrupt that connection? BTW Like others I did have an email notice that there is a new patch to download that is supposed to be a fix.I for one am delighted
SCG_motoadve Posted March 8, 2018 Posted March 8, 2018 Expired certificate, even if your computer was in a cave with no internet connection, when the calendar showed in your PC it was March 7th which is when the certificate expired, it would have had the same result. This is why rolling back the time worked. This is what I understood, someone please clarify if this is wrong.
Archie Posted March 8, 2018 Posted March 8, 2018 Pretty much.I highly doubt they will let it happen again.
Blitzen Posted March 8, 2018 Posted March 8, 2018 1 hour ago, motoadve said: Expired certificate, even if your computer was in a cave with no internet connection, when the calendar showed in your PC it was March 7th which is when the certificate expired, it would have had the same result. This is why rolling back the time worked. This is what I understood, someone please clarify if this is wrong. I'm sorry...uh...what certificate? Epired? Was all this in the small print I neglected to skim when I was in such a hurry to install the wonderous Oculus rift?
BeastyBaiter Posted March 8, 2018 Posted March 8, 2018 No, it has nothing to do with user agreements or anything like that. It's a back-end system the user should never see which is intended to help the operating system and other programs recognize reputable programs from viruses and other malware. It's unusual for a program to be totally blocked over an expired cert though, normally you'd just get a warning with the option to block or continue regardless. Somebody at Oculus goofed badly in this case. But it's fixed now and nearly all Oculus owners have been given a $15 "we're sorry" store credit for the hassle. The credits will be issued to accounts over the course of a week.
WithStrangeAeons Posted March 8, 2018 Posted March 8, 2018 This is about security. Basically, a certificate tells Windows that the software that you have installed on windows is indeed the correct software, and not something malicious. Almost all of the software that you have installed at the moment uses these certificates; it is something that protects the end user from downloading and installing dangerous and fake programs. These certificates are made between Microsoft and the software publisher, and expire after a certain amount of time. Without a valid security certificate, Windows won't let that software load because it might be dangerous. There is a way to let Windows continue to use the software, called a countersignature. It tells Windows that the contents are genuine even though the date is expired. Oculus forgot to put this in the certificate, though it was present in earlier software versions and may have been overlooked during an update. This isn't really a big problem, and could have been easily fixed at any time before yesterday, when the certificate expired. When that happened, Oculus was no longer able to push out an easy patch, because none of the Oculus software had valid certificates of authenticity and Windows would not allow it to run and update. They had to come up with a new program that would fix the problem, likely by supplying new certificates.
Blitzen Posted March 8, 2018 Posted March 8, 2018 15 Bucks ? Well there has got to be some sort of ride I can buy for this windfall! Thanks for the explanation!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now