Finding the cause of a random crash issue (Special Thread #1)

[Beaks]

really what card u using?

Also can u please put a link to where u got driver thx as nvidia site only allows to a certain date.

[Vendigo]

GeForce GTX780

 

http://www.nvidia.ru/download/driverresults.aspx/83856/ru

[71st_AH_Mastiff]

Wow you actually had to go back 2 years?

[TRRA15]

GTX 780 GPU. Had the sim less than 3 months, worked fine with only very random crashes, which were rectified by installing the older ( 368.81 ) recommended drivers. Good until a few days ago when crashes happened regularly after 10 or 12 minutes of play. Offline quick combat. Screen freezes, then goes black. Audio is heard till plane crashes into ground. I cannot isolate the sim crash to any action, but in one case a Bf109 E7 I was about to take a high angle deflection shot at suddenly "ghosted" ( went nearly transparent ) just before screen freeze and subsequent crash.

 

Alas no proper crash report but did get this error pop-up after crash:

 

D3D_ERROR

DxBufferMan11::vb ( plus parentheses, colon, parentheses )  ( had to spell it out because typing it caused emoticon/smiley ) ( : ) but no space between colon and parentheses )

DXGI_ERROR_DEVICE_REMOVED

Edited May 29, 2017 by TRRA15

[Vendigo]

Wow you actually had to go back 2 years?

 

Yep, I think right now there is only one way to fix this problem - to go back to old drivers, if crashes persisit then one should go back to even older drivers.

I think TRRA5 should try doing it. 

 

Still I'm really hoping for a fix, either from Nvidia or the devs though they have said it is not "their" problem...  

Edited May 29, 2017 by Vendigo

[TRRA15]

Thanks Vendigo. I will do that.

[shab249]

since i bought the game i cant get it running and the support wasnt very helpful either

cant figure out how to upload here so

https://mega.nz/#!8IdjCYia

!EdBNykYnKXtK3FlCGmBV8m93TkaaNazYWa_4c0aCees

thanks

Edited June 2, 2017 by shab249

[TRRA15]

I found out that going back to driver 350.12 seems to be working for me. No crash after several hours flying.

Multiple 30 minute sessions of flying seems to bear out that this is a solution. No trouble so far. Thanks for the research and advice.

Edited June 3, 2017 by TRRA15

[BlackHellHound1]

I had a crash earlier today (09-06-2017) during a TAW mission.

 

Some details:

location: Kubinka airfield on the Moscow Map

Time: 22:47 PM. 

Server: Tactical Air War on map 162

My plane: Bf-109 F-2

Before the crash: The airfield of Kubinka was under attack by 2 Soviet planes. Heavy Flak and small AA was firing as well as a large number of planes.

I do not know the total number of planes but it must have been around 15 to 20 that were flying over the airfield. About 3 of them were trailing different kinds of smoke. This was all happening below 1.5km altitude.

The crash: The crash itself was a suddenly frozen screen with no sound. (happened at the moment I flew through the furball at 500m with heavy flak and other planes firing their guns) After this screen, a small error message popped up with some error code. However, this disappeared too fast to make a screenshot of. Followed by the standard windows message saying that the program is not responding and asking me to end the task. Which I did. 

 

I tried to restart the game again which happened flawlessly. I have not noticed any problems since. 

 

The dump file has been added as an attachment.

I hope this helps. 

 

BlackHellHound1

 

BHH Crash 09-06-2017.zip

[OKCHARLIE]

Hi,

 

the game is crashing for me.

 

• When you encountered the crash; - When I press "Start" on any mission.
• In what game mode (MP/QMB/campaign/scenario); - Only tried Mission and Quick Start - both the same.
• In what mission; - All
• What did you do before the crash; - Just tried to start a mission.
• What happened in the mission before the crash; - Game loaded normally.
• Additional info you think is relevant to the crash. - I had an  EVGA GTX 780 TI - but I know there are issues with this, so I now have a EVGA 1080 TI FTW3 but the issue is worse.  Running in 4k, but have tried other resolutions and all the same.  I've tried ultra settings to the most basic - always crashes.  I have updated drivers of graphics card 'Geforce game ready driver' to latest version (382.53 - release date 9th of June 2017) still crashes.

Error log is attached in zip file.

 

Thanks,

 

Mike

 

This thread has been created to find the cause of the random game crashing with the community help.

Game version 1.107b and later is required for submitting crash dumps.

 

Please post only the data requested and avoid off-topic discussion.

 

1. To enable Windows Error Reporting, run (double-click) this log file:

<install_folder>\data\EnableErrorReporting.reg

2. In a case of the game crash open the folder where crash dumps are stored, you can do this by running this batch file:

<install_folder>\data\ViewCrashDumps.cmd

3. Sort the dump files by date to find a newest one

4. Zip the newest dump file "Il-2.exe.****.dmp" (**** is a random number)

5. Post about the crash in this thread, attach the archive you just made and provide some details:

• When you encountered the crash;
• In what game mode (MP/QMB/campaign/scenario);
• In what mission;
• What did you do before the crash;
• What happened in the mission before the crash;
• Additional info you think is relevant to the crash.

 

 

Il-2.exe.15320.dmp.zip

[Lemon]

 i had random crashes after 15-20  minutes flying,not always but often, i tried lot of things to fix till, i set dynamic resolution to 0.9 instead of full and run the game direct from the exe file, in my case ...  "C:\Games\IL-2 Sturmovik Battle of Stalingrad\bin\game\Il-2.exe" and i run it as ( run as administrator),

 

i dont know for sure if it is fixed for good and what setting could have fix it  but 3 days without ctd now,  hope it can help some people...

 

rest of my settings on and  ultra and all to max but

2x aa

ssao -off

 

windows 10

i5-6600k 4.5ghz

8g ram 3000mhz

280x toxic 1200mhz 1700mhz

[-=PHX=-Tom-]

I found out that going back to driver 350.12 seems to be working for me. No crash after several hours flying.

 

Hi Vendigo. I have tried to install that driver, but I have Windows 10 and the only version of the driver I've found is only for windows 7. I tried anyway but the installation failed. Do you have any idea or tip? I have managed to fly several times for a long time with the latest nvidia drivers but yesterday I suffered two or three crashes with that "DXGI_ERROR_DEVICE_REMOVED" stuff again. It is frustrating, weeks keep going and we have no answer from nvidia or from 1c. Two new drivers have come since I first experienced this issue and the problem persists.

 

Any help would be great, thanks.

[ITAF_Cymao]

After a while, the game crashed.
After 10 minutes of online flight

Il-2.exe.2600.zip

[Geralt]

my error message on regular, no random crashes is as follows: D3D ERROR DXBufferMan11::vb(...)DXGI_ERROR_DEVICE_REMOVED

Dont ask me what that means, I have no idea, I`m not an expert on such things. The technicians in the developers team certainly do know.

[-=PHX=-Tom-]

Hi Geralt. There are some topics related to that problem. It is an issue that came with the VR support update. There is a problem with the graphics card, As far as I see, it affects Nvidia 780 series, titan and some of the 900 series. The game crashes after a few flight minutes, varying from 5 minutes to 30. I have experienced that it gets worse in autumn maps. I am no expert also, but some people have solved their problem installing 350.12 drivers from Nvidia. That means that you have to go back 2 years to find a driver that works. I couldnt install that driver, so I've been grounded for months. 

 

Nvidia blames 1c and 1c blames nvidia. I don´t know who is responsible, but a lot of users have expended their money and they cannot fly so far. It is very sad. I hope that a new update comes and this problem is solved once for all. I think going back to old drivers is a bad solution, and it should be a temporary patch only until a real solution comes. The 780 owners were flying with old drivers even before this problem came, due to a previous problem, and then this new issue rendered that patch useless. 

 

Please, give us a good solution. I love this game, it is the only game I play, I purchased battle of Kuban early access recently and If this problem persists I will have to quit flying. One of the best things to say of this game was that developers really listened to the community and provided a good feedback and advice, but after this months I have to change my mind, because no one have answered our requests, not a simple "ok, roger, we are working on it, hold on". 

 

By the way, Geralt, what is your graphics card?

[vladimusmaximus]

I get game CTD often when trying to join this server. Seems to crash 1/2 the time :/

[VBF-12_Stick-95]

I'm back!!  Game works fine except when I leave when I receive a CTD each time since the 2.011 update.

 

Link:  https://www.dropbox.com/s/79e9vju09eitcue/Il-2.exe.5756.dmp?dl=0

[legacy0ne]

Can anyone help/interpret  this crash message? 

 

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Il-2.exe

  Application Version:                           1.0.0.1

  Application Timestamp:                     595f5130

  Fault Module Name:                          Il-2.exe

  Fault Module Version:                        1.0.0.1

  Fault Module Timestamp:                  595f5130

  Exception Code:                                  c0000005

  Exception Offset:                                0000000000256be0

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             3081

  Additional Information 1:                  a3c5

  Additional Information 2:                  a3c522bdf2c726f23626c0f48ca0a5c2

  Additional Information 3:                  bf71

  Additional Information 4:                  bf7152a9b7ce801a2f5d9bedabf59fa6

 

Happened twice within minutes of reloading from the previous crash, game froze mid flight (quick mission, offline, flying an IL-2). Had to close via task manager, got prompted with "IL-2 Sturmovik has stopped window" and the above message was in the info part. 

 

Thanks 

[ITAF_Cymao]

Again

Il-2.exe.1144.zip

[Lemon]

hi,  no crash for me anymore,

 

Since the game is install , i had random ctd's, freeze or all screen become red and it was happening often , first i though running the game and opentrack as administrator was helping but not really for me finally,

I did lot of experiments and i realized if i keep my gpu and the vram running under 100% usage i got no problems , i m running the game almost every day since 2 months at least with not even 1 crash .

 

Before changing video setup in game now, i run  the little software GPU-Z  (yes there is alternatives to gpu-z but it s small installation, safe and  well know)  , it record the gpu and memory usage while i play (sensors tab of gpu-z), so i can easily check how my setting was using the video card resources .

If you want to try it too, just remember some video settings use more the gpu some use more  the vram ,for that  i suggest you try one setting at a time.

 

I must say , my gpu usage may be sometimes at 100%  in the menu screens of the game but  never had a crash there so far   and i don t  know if a too high CPU usage can cause any ctd since mine handle well the game.

 

i m very happy to not have a ctd in a middle of a very good fight and i hope everyone can enjoy too

 

 

My apologies for English mistakes

 

 

 

 

[ITAF_Cymao]

Again again and again game crash... :angry:  

Will there be a solution or will continue to have the game crash?

Il-2.exe.9512.zip

[ITAF_Cymao]

Again

Thanks a lot for your great job....

Il-2.exe.6332.zip

[Draken]

Hello,

 

First, thank you for the sale (BoK + the 3 collector planes missing in my collection, right in time !) and the Update !!! (the map is so beautiful).

 

But every time the game crash now (i didn't play since a long time too) with D3D error windows. I only tried the free mission mode (rapid mission?) and it crash randomly (sometimes after 3 minutes sometimes after 30minutes ...).

 

Seems Track ir (V5) crash too (i have tried with and without it).

 

Thank you (and sorry for my english).

 

 

Il-2.exe.6756.zip

Edited August 30, 2017 by Draken

[battlefield_2016]

Hi,

 

the game is crashing for me.

 

• When you encountered the crash; - When I press "Start" on any mission.
• In what game mode (MP/QMB/campaign/scenario); - Only tried Mission and Quick Start - both the same.
• In what mission; - All
• What did you do before the crash; - Just tried to start a mission.
• What happened in the mission before the crash; - Game loaded normally.
• Additional info you think is relevant to the crash. - I had an  EVGA GTX 780 TI - but I know there are issues with this, so I now have a EVGA 1080 TI FTW3 but the issue is worse.  Running in 4k, but have tried other resolutions and all the same.  I've tried ultra settings to the most basic - always crashes.  I have updated drivers of graphics card 'Geforce game ready driver' to latest version (382.53 - release date 9th of June 2017) still crashes.

Error log is attached in zip file.

 

Thanks,

 

Mike

Yeah, that's the problem I have. But in my case, the game worked just fine and was very stable until 2.009 update. 

[OKCHARLIE]

Yeah, that's the problem I have. But in my case, the game worked just fine and was very stable until 2.009 update.

 

So are you running Precision XOC to overclock GPU? I solved all my issues by turning this off. Worked instantly and never crashed since.

[MikeDitka]

I too have a GTX 780 and I too haven't been able to play the game in months.

 

Driver 350.12 has no effect.

 

Has anyone contacted support about refunds? I feel like that may be my best solution now.

[battlefield_2016]

So are you running Precision XOC to overclock GPU? I solved all my issues by turning this off. Worked instantly and never crashed since.

Yep, confirmed, I'm back in the game. It was Precision XOC. Thank you!

[Draken]

 

 

Driver 350.12 has no effect.

 

The last one is the 385.41, so maybe try an update sometimes ^^

[OKCHARLIE]

Yep, confirmed, I'm back in the game. It was Precision XOC. Thank you!

Excellent news!!! :-)

[1PL-Husar-1Esk]

First MP (WOL) crash (Il-2.exe.4080.dmp)  during choosing loadout and skin for FW190.

Second MP (WOL) crash (Il-2.exe.10304.dmp) flying some time after some strenge server hang - GPS was not uppdatying on map - someting new, scores was not displaying kill & there were not kill messages - same as always during multiplayer.

Il-2.exe.4080.dmp.zip

Il-2.exe.10304.dmp.zip

[MikeDitka]

The last one is the 385.41, so maybe try an update sometimes ^^

 

Yes I've tried both on a freshly reformatted system. I may still try a third party driver scrubber and an older version of Nvidia drivers as the process I followed was fresh Windows 10 install -> all Windows updates -> Nvidia 385.41 (crash) -> Nvidia 350.12 clean install (crash) -> Nvidia 385.41

[1PL-Husar-1Esk]

I was flying low couple minutes in Pe2 in multiplayer scenario when game crashed to desktop.

Il-2.exe.1060.dmp.zip

Edited September 19, 2017 by 307_Tomcat

[Jack_Schaf]

Flying Yak-1 in a PWCG mission with 3 AI, no combat, but I've had identical crashes in TAW and WOL servers in various aircraft. I'm on steam client.

Il-2.exe.6204.zip

[1PL-Husar-1Esk]

First start game, multiplayer session on Random Expert+, after choosing custom loadout and skin, pressing START button resulted game crashes.

Il-2.exe.5460.dmp.zip

[MiK684]

     QMB Moscow Autumn,

4x Fw190 A5 vs 4x Yak 1 and 4x Pe 2. 

Only one Pe2 was flying damaged, the others crashed some seconds before. 

I was switching around with the views strg F2 , back to cockpit F1 and than to the outside F2. 

The view was to the smoking Pe2 and some of my wingmen from my underbelly of the A5 ,cause of a 40° bank turn,distance around 600-800m.

 

 

specs:

 

i7 4790k

1080 ti  driver 385.69

16gb ram

oculus rift

 

 

attachments:

I uploaded some error logs too, maybe they can help.

 

cheers S!

 

Edit: I uploaded the error logs because in the tex.log the game tried to load a file from D://... which would be my dvd-rom, but which i have removed some time ago and listed it as a "failed load" 

Il-2.exe.3408.zip

il2 error logs.zip

Edited October 9, 2017 by MiK684

[Napping-Man]

When you encountered the crash;

 

-About 10  minutes into flying a Career mission

In what game mode (MP/QMB/campaign/scenario);

 

-Career.  La-5 First Stalingrad Campaign

In what mission;

 

-Intercept Ground Attack Planes

 

What did you do before the crash;

 

-Nothing unusual.  I was on Auto-Pilot just enjoying the view

 

What happened in the mission before the crash;

 

-I took off and flew the waypoints like normal

Additional info you think is relevant to the crash.

 

-My system:

 

i7-3770K  O/Ced @ 4.2

16 GB RAM

SSD

Nvidia GTX 1060 6GB VRAM  (391.24 drivers)

Thrustmaster T.1600 running a custom script in the background

Oculus Rift.  

Setting at High/Medium

 

Il-2.exe.7652.zip

[Mihalavr]

Game crash report (BoK)

 

Scripted Campaign -> Sea Dragons -> In a Wasp Nest mission
Realism: normal

Graphics settings: ultra (4K textures, HDR and VSync are ON, everything else is OFF)
Using TrackIR

Not really any specific point where the game crashes....it's just does.

Video freezes without any distortions. Have to close the game using Windows Task Manager.

On the Desktop message is displayed that Il2.exe stopped responding

 

i7 4770K @ 4.4GHz
RAM 8GB

GTX 780

Win 7 64bit

 

Il-2.exe.2984.zip

Edited April 5, 2018 by Mihalavr

[VBF-12_Stick-95]

I'm back!!

 

In what game mode (MP/QMB/campaign/scenario);  MP COOP

 

In what mission;  Kuban Autumn,  Time: 0900, Good weather, wind 3ms, no turbulence.  Realism: Custom with the following on; instrument panel, allow spectators, warmed up engine.

 

What did you do before the crash;  Was testing a coop mission for myself.  I was flying a P-39 with extra ammo. 

 

What happened in the mission before the crash;  See below

 

Additional info you think is relevant to the crash.  I have started receiving numerous CTDs since v3.001+002.  This has been mainly in Coop mode only because that is where I have been working.  It happens at various time, i.e., when selecting plane or loading mission, etc.  I will start keeping track of each incident more accurately.  It's starting to really be a nuisance.

 

Link: https://www.dropbox.com/s/wznwg5515e1tl01/Il-2.exe.1708.7z?dl=0

 

[Pif-Paf]

I just bought the game few weeks ago and I liked it so I upgraded my video card to GTX 1070 and bought more memory (20GB). Since then I'm experiencing random crashes all over the place during the play with no clear pattern. Never in the menu. The longest I played was 45 mins. Today it crashed after 5 minutes. I will send you every single crash now on.

War Thunder didn't crash on my yet.

 

This is the last one in the Multiplayer Dogfight, just flying around in the clouds.

 

 

crash-multiplayer.zip

Another crash in multiplayer dogfight Tactical Warfare (expert mode). Barely got to the target. Didn't do anything special when it crashed.

EventViewer:

Faulting application name: Il-2.exe, version: 1.0.0.1, time stamp: 0x5ae1ca1a
Faulting module name: dxBackend11.dll, version: 0.0.0.0, time stamp: 0x5ae1c5d1
Exception code: 0xc0000005
Fault offset: 0x0000000000039dd9
Faulting process id: 0x314
Faulting application start time: 0x01d3e108316bdd45
Faulting application path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\Il-2.exe
Faulting module path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\dxBackend11.dll
Report Id: 658948f4-0974-4830-9198-87b30e089810

multiplayer-dogfight.zip

[Pif-Paf]

3. Here is another one.

Multiplayer Dogfight. Just finished engine startup. Touched joystick to start taxi. Another plane in the background just started taking off. Crash. I'm wondering if this actually helps or I'm just wasting my free time.

 

See attached Il-2.exe.7664.zip

 

Faulting application name: Il-2.exe, version: 1.0.0.1, time stamp: 0x5ae1ca1a
Faulting module name: inputinterface.dll, version: 0.0.0.0, time stamp: 0x5ae1c650
Exception code: 0xc0000005
Fault offset: 0x000000000000c047
Faulting process id: 0x1df0
Faulting application start time: 0x01d3e10a193b3846
Faulting application path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\Il-2.exe
Faulting module path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\inputinterface.dll
Report Id: 991eae71-d9b6-4a89-9e4b-76022fe16343

----------------------------------------------------------------

4.Career mode Battle of Moscow.

Autopilot ON, timescale 8x, sitting and watching it fly. Crashed before saw any enemy.

 

Faulting application name: Il-2.exe, version: 1.0.0.1, time stamp: 0x5ae1ca1a
Faulting module name: gfxShared.dll, version: 0.0.0.0, time stamp: 0x5ae1c5a5
Exception code: 0xc0000005
Fault offset: 0x00000000000207e3
Faulting process id: 0x3dc
Faulting application start time: 0x01d3e10e14fe6542
Faulting application path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\Il-2.exe
Faulting module path: D:\SteamLibrary\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\gfxShared.dll
Report Id: 5003e872-f02a-4107-8d18-c0fb0d3668f7

Il-2_exe.988.zip

Il-2_exe.7664.zip

Edited May 1, 2018 by Pif-Paf