Finding the cause of a random crash issue (Special Thread #1)

[GOA_Karaya_VR]

Hi,

 

Since the new patch, i'm having some random crashes with this error, i'm fliying with on VR. Today i flew 3 missions on combat box, and i had this error 2 times on a row.

 

If somebody know something, let me know.

 

Thanks 

[jollyjack]

Rheinland map, Heap overflow; no VR, 3080ti studio driver, win10 ltsc updated etc, latest game of course, POOF, screen below,

and stuck though taskmanager shows IL2 has activity:

 

 

Pinned it down a bit: this group causes it, taking it out nothing seems wrong:

Flak ans SL group crasher.zip

 

Edited April 18, 2023 by jollyjack

[J-j-]

Again random crashes in the "Wings of Caen" campaign.

Very annoying!

It seems to only happen in Blacksix's campaigns, and it is totally ruining the experience.

Are the log fils telling something about the cause of these crashes?

Il-2.exe.18352.rar

[Jayhawk]

I am also having crashes. I get the DXGI_Error_device_removed and then I get the following.

I get this after a couple minutes of game play. The texture errors are not consistent. This only started happening with the recent update. And is not happening in any other game.

System:

CPU: Ryzen 7 2700x

GPU: AMD 5700xt

RAM: 32gb

OS: Windows 10.0.19045 Build 19045

 

There are not dump logs with IL2. But Windows is logging the crash as the following.
Faulting application name: Il-2.exe, version: 1.0.0.1, time stamp: 0x6446ba07
Faulting module name: gfxShared.dll, version: 0.0.0.0, time stamp: 0x6446b5ac
Exception code: 0xc0000005
Fault offset: 0x0000000000037adc
Faulting process id: 0x1c74
Faulting application start time: 0x01d97c97add2c2b1
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\Il-2.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Battle of Stalingrad\bin\game\gfxShared.dll
Report Id: 64684d85-d5f9-4ea7-a1c1-b204859f9501
Faulting package full name:
Faulting package-relative application ID:

 

 

I have even reinstalled windows and ran IL2 as the only program installed outside of the programs that come with windows. I still get these crashes on a fresh install of windows.

 

Additionally I have tried every GPU driver back to April of 2022 and still get errors.

 

Edited May 2, 2023 by Jayhawk

[Tobus]

Naam van toepassing met fout: Il-2.exe, versie: 1.0.0.1, tijdstempel: 0x646c7c73
Naam van module met fout: pid.dll, versie: 10.0.19041.1, tijdstempel: 0xf385cf53
Uitzonderingscode: 0xc0000005
Foutmarge: 0x0000000000003f35
Id van proces met fout: 0x3670
Starttijd van toepassing met fout: 0x01d9a411b3ecac39
Pad naar toepassing met fout: h:\IL-2 Sturmovik Great Battles\bin\game\Il-2.exe
Pad naar module met fout: C:\Windows\System32\pid.dll
Rapport-id: 4bcf78e1-dce9-452e-844a-e981d462aa33
Volledige pakketnaam met fout: 
Relatieve toepassings-id van pakket met fout: 

 

EventData

Il-2.exe

1.0.0.1

646c7c73

pid.dll

10.0.19041.1

f385cf53

c0000005

0000000000003f35

3670

01d9a411b3ecac39

h:\IL-2 Sturmovik Great Battles\bin\game\Il-2.exe

C:\Windows\System32\pid.dll

4bcf78e1-dce9-452e-844a-e981d462aa33

My freshly installed IL2 won't start a mission, either on start with our without splash screen. It's always C:\Windows\System32\pid.dll .
No matter if I use the steam version or the direct download version.

Any pointers on how i can fix?

[JG4_Moltke1871]

Since last weeks have often crasches... sometimes the picture is frozen but the game seems still running and the plane crash.

 

In other case the game crash complete and finish/close. 

In this example:

Play career mode flying circus

Game crash while dogfighting in a "protect troops" mission.

 

Since some years the game runs very stable but in last month/weeks often have crashes ?

 

Ill followed the orders and make a .dmp data but after after zip the file still have 7,52MB so cant send. Any instroctioins to send the file?

 

 

 

[CB77Don246]

Second time the game locks up while in a quick mission on the Normandy map can not get out of the game using ESC/ALT/DEL have to turn off pc at mains.

[spreckair]

I am experiencing the same issues described by JG4_Moltke1871 above.  The game has been stable for a long time, but I have experienced 4 crashes in the last three days while flying VR in career mode late in the Battle of Moscow.  It seems to happen either when I pull up the briefing map, or it freezes and displays the briefing map, while the flight seems to continue unless I pause.  I then have to shut down SteamVR to get out of the game.

 

Update 7/17/2023:  ...and again tonight, after flying 3/4 of a long mission and scoring four kills.  Up pops a close-up of the briefing map obscuring my vision, and nothing will remove it or allow me to control my flight.  I end up having to shut down the game.  Argh.

Edited July 18, 2023 by spreckair
Update

[C0W_T1p1N]

My game has had many crashes in the last couple of weeks.

The game most of time doesn't actually crash so it doesn't produce a crashdump it just hangs.

Always the same thing all modes except MP because I accidentally found a workaround.

It's always on the planning map when I start the mission it loads, then I can hear my plane but the map stays on top and the mouse cursor stays as the load circle.

In all modes except MP game hangs there.

In MP the start button eventually lights up again and the load cursor disappears. If you press start again  the game has a pop-up saying something like "Game instance already running",

BUT.... if I click on an airport and I DON'T select a plane I just click outside to close it, the start button turns to spectate!

AND, when I press spectate then I arrive in my plane that I could already hear....from there, in MP at least the rest seems normal.

Like I said the game doesn't always produce crash dumps but I attached one from a few days ago.....pretty sure it's that. The game has ALWAYS been really stable before recently. (did a file repair then a full reinstall....no difference)

Il-2.exe.5264.dmp.zip

Edited August 7, 2023 by C0W_T1p1N

[kaizerhund4]

ever since update i can not get the game to load, everything works until i hit the start mission tab it loads all the way to the end then crashes. sry crash dump file too big to copy here

[LVMLvmberr]

so i just bought this game on steam and it never worked. could not log in and the game was crashing on startup. so i decided to get it on the main site. now i can login in but the exact second i hit enter after ive put in all my details the game freezes and crashes to desktop.

I cant even play the game due to this issue and i have tried multiple things like verifying files, turning off my anti virus, running as admin, etc i just cant play. 

any sort of help is appreciated as im eager to play this but i just cant due to this issue.

[AEthelraedUnraed]

2 hours ago, LVMLvmberr said:

so i just bought this game on steam and it never worked. could not log in and the game was crashing on startup. so i decided to get it on the main site. now i can login in but the exact second i hit enter after ive put in all my details the game freezes and crashes to desktop.

I cant even play the game due to this issue and i have tried multiple things like verifying files, turning off my anti virus, running as admin, etc i just cant play. 

any sort of help is appreciated as im eager to play this but i just cant due to this issue.

Well we can't help you unless you provide some more info first

 

- How does it "freeze and CTD"? Does it hang for a minute and then stop? Do any error messages come up?

- What are your system specs? CPU/GPU/RAM?

- What OS do you use?

- Are all your drivers up-to-date?

[LVMLvmberr]

2 hours ago, AEthelraedUnraed said:

Well we can't help you unless you provide some more info first

 

- How does it "freeze and CTD"? Does it hang for a minute and then stop? Do any error messages come up?

- What are your system specs? CPU/GPU/RAM?

- What OS do you use?

- Are all your drivers up-to-date?

No error messages no nothing like that. its like the audio and game stutters for a second then just brings me to desktop with any explanation. im on windows 10 and my pc specs are 32 gigs of ram, ryzen 3600 6-core cpu, nvidia 2060 graphics card, so im almost certain its not that. i also update drivers anytime i can as they are currently up to date.

only had my pc for a little under 2 years aswell

[AEthelraedUnraed]

20 hours ago, LVMLvmberr said:

No error messages no nothing like that. its like the audio and game stutters for a second then just brings me to desktop with any explanation. im on windows 10 and my pc specs are 32 gigs of ram, ryzen 3600 6-core cpu, nvidia 2060 graphics card, so im almost certain its not that. i also update drivers anytime i can as they are currently up to date.

only had my pc for a little under 2 years aswell

Hmm I have no idea, to be honest. Did you already contact Support? What did they say?

[LVMLvmberr]

They have only just replied just now but something about a report and that i need to send a ss of the ingame video settings witch is kinda impossible rn

[LukeFF]

4 hours ago, LVMLvmberr said:

They have only just replied just now but something about a report and that i need to send a ss of the ingame video settings witch is kinda impossible rn

 

You should have some crash dump file(s) left in your file directory. Go to /data/ViewCrashDumps.cmd and see what's there, and then reply to your support desk ticket.

[LVMLvmberr]

its all good i has to send him 2 .txt files with my pc specs or something in it and he told me it was my joystick.

so i have to contact support for my joystick now but at the least i can play now! all i had to do was unplug my joystick and it works fine ;D
thank you everyone who tried helping!

[Marvel]

Hello guys, some info about my last crash. I hope them useful to solve my troubles...?

 

5. Post about the crash in this thread, attach the archive you just made and provide some details:

•          When you encountered the crash à on September 6, 2023

•          In what game mode (MP/QMB/campaign/scenario) à BOK campaign

•          In what mission à mission of August 8, 1943, afternoon, bombers escort

•          What did you do before the crash à nothing, I did the same things I did in the last two years: I plugged the simulator rig à I started RS mapper à I checked devices worked fine à I started the game

•         What happened in the mission before the crash à Always from the lasts update, indicatively after the 5.100, when I am approaching the front line, game begin to slow down in FPS, indicatively from 60 to 30 fps, and everything in the game results very slowed. Me and all other planes we maneuver very slow.
  Then, coming back home base, when passing the front line, game starts to go very fast. Sometimes is very hard to land safely. What was written before happens, more or less, at every mission. In the last, I had a CTD. Previous CTD happened, in the same way, several weeks ago.

•          Additional info you think is relevant to the crash à None.

Ciao!

 

M.

Il-2.exe.20232.rar

[Marvel]

On 9/9/2023 at 5:23 PM, Marvel said:

Hello guys, some info about my last crash. I hope them useful to solve my troubles...?

 

5. Post about the crash in this thread, attach the archive you just made and provide some details:

 

•          When you encountered the crash à on September 6, 2023

   

•          In what game mode (MP/QMB/campaign/scenario) à BOK campaign

   

•          In what mission à mission of August 8, 1943, afternoon, bombers escort

   

•          What did you do before the crash à nothing, I did the same things I did in the last two years: I plugged the simulator rig à I started RS mapper à I checked devices worked fine à I started the game

   

•         What happened in the mission before the crash à Always from the lasts update, indicatively after the 5.100, when I am approaching the front line, game begin to slow down in FPS, indicatively from 60 to 30 fps, and everything in the game results very slowed. Me and all other planes we maneuver very slow.

   

  Then, coming back home base, when passing the front line, game starts to go very fast. Sometimes is very hard to land safely. What was written before happens, more or less, at every mission. In the last, I had a CTD. Previous CTD happened, in the same way, several weeks ago.

   

•          Additional info you think is relevant to the crash à None.

Ciao!

 

M.

Il-2.exe.20232.rar 4.99 MB · 1 download

 

 

Hello guys, more than a month has passed from my crash report and no replies for that issue.
During this period I rearrange my sim rig and I played for about ten days after 5.106 to see if the issues had reduced.
No other crashes accurred, but unfortunately there was no improvement. The game has the same issues I reported on the previous message.
I hope some dev could check the files attached in the previous message and give me indications about probable causes of the issues.
I love this game, but due to these issues, i am loosing the desire to play with it and spend money to expand it.
Many thanks for all your help.
Ciao!

M.

[Regingrave-]

16.10.2023 в 11:55, Marvel сказал:

Hello guys, more than a month has passed from my crash report and no replies for that issue.
During this period I rearrange my sim rig and I played for about ten days after 5.106 to see if the issues had reduced.
No other crashes accurred, but unfortunately there was no improvement. The game has the same issues I reported on the previous message.
I hope some dev could check the files attached in the previous message and give me indications about probable causes of the issues.
I love this game, but due to these issues, i am loosing the desire to play with it and spend money to expand it.
Many thanks for all your help.
Ciao!

M.

From the crashdumps it seems like a Windows-related problem in one of the system libraries (ntdll.dll). What version of Windows do you use currently?
Also, please send me a generated mission, where your problem does occur (_gen.mission from /data/Missions).

[Marvel]

Hello Regingrave, many thanks for your kindly reply ?

 

Windows currently I use is: windows 10 pro 22H2 (build SO 19045.3448).

 

In attachment the _gen.mission file. The mission where I had the crash was on august, 8 1943 on BOK campaign, but, I apologise, I am not able to discover it in the _gen.mission file.

 

Hope this help.

Ciao!

 

M.

 

_gen.rar

[jollyjack]

Check windows for file errors: In Safe Mode, start windows system->Command Prompt, or Powershell as administrator, and run sfc.exe.

[Marvel]

20 hours ago, jollyjack said:

Check windows for file errors: In Safe Mode, start windows system->Command Prompt, or Powershell as administrator, and run sfc.exe.

 

Tanks for reply Jollyjack. I found in internet several way to run safe mode, but, wich the easiest way for a dummy pc user? ☺️

Ciao!

 

M.

[jollyjack]

type msconfig.exe in start search, run it, go to boot, select boot options safe boot, and restart.

once finished, turn safe boot off again.

 

you can run sfc in normal mode, but IMO it might not find all errors.

 

you could run DXdiag first as it seems a DirectX fault, might not be a windows file that's corrupt

Reinstall DX11, the version IL2 uses.

[Marvel]

Hi Jollyjack, I ran DXdiag and I get screenshot of it plus txt file. I set in attachment. It seems no problem exist. I have DirectX 12 instead 11, is it a problem for IL-2?

Next I check in safe mode as you suggested. I will show results.

Many thanks for your help.

Ciao!

 

M

 

DxDiag_191023.txt

[Marvel]

19 hours ago, jollyjack said:

type msconfig.exe in start search, run it, go to boot, select boot options safe boot, and restart.

once finished, turn safe boot off again.

 

you can run sfc in normal mode, but IMO it might not find all errors.

 

you could run DXdiag first as it seems a DirectX fault, might not be a windows file that's corrupt

Reinstall DX11, the version IL2 uses.

 

Hello Jollyjack, I done as per your instructions. In attachment the related screenshot. I think further run sfc i need to type some other command. The result of only sfc is a list with several options as per screenshot.

Which option I should use?

Ciao!

 

M.

[jollyjack]

scannow

 

ps i think on my windows enterprise version it runs automatically.

Start command as administrator if you are a 'user'.

there are two other possible errors possible; your graphics card (GPU) drivers, or maybe DotNET (4.5?) which IL2 needs.

Edited October 20, 2023 by jollyjack

[Marvel]

1 hour ago, jollyjack said:

scannow

 

ps i think on my windows enterprise version it runs automatically.

Start command as administrator if you are a 'user'.

there are two other possible errors possible; your graphics card (GPU) drivers, or maybe DotNET (4.5?) which IL2 needs.

 

Ok, I try with SCANNOW.

 

GPU drivers automatically update every time a new one is available.

 

How can I check if I have or not DotNET x.x?

 

Many thanks!

 

M.

 

 

[jollyjack]

IL2 when installing runs the installer each time, and it's in the game folders : ...... IL-2 Sturmovik Great Battles\data\redist\

I think you can run them safe from here for a reinstallation, as is the VC_redist.

 

PS i have an NVDIA card and use an older driver set as recommended by my Geoforce Aorus GPU manufacturer. NOT the one windows comes up with. .

Do you maybe have crashes with other GPU intensive games? Sometimes there are problems with a Display port or HDMI cable.

BTW a laptop? Do you maybe know the name of a DDL file that is marked as faulty from your crash reports?

[Marvel]

2 hours ago, jollyjack said:

IL2 when installing runs the installer each time, and it's in the game folders : ...... IL-2 Sturmovik Great Battles\data\redist\

I think you can run them safe from here for a reinstallation, as is the VC_redist.

 

PS i have an NVDIA card and use an older driver set as recommended by my Geoforce Aorus GPU manufacturer. NOT the one windows comes up with. .

Do you maybe have crashes with other GPU intensive games? Sometimes there are problems with a Display port or HDMI cable.

BTW a laptop? Do you maybe know the name of a DDL file that is marked as faulty from your crash reports?

 

Here I am... Some screenshots and log of scannow

 

I have 2 DotNET exe but I don't know if them are already installed (but they are the game master installers?). I not need to reinstall the game. It runs, not as several months ago, but ir runs.

 

More, I ran sfc /scannow and I attach the log file. It is huge and I don't know what I should to looking for....

 

GPU drivers update: not from windows but directly from my account Nvidia GeForce Game Experience. And not, I play only with IL-2 and I had experienced only 1 crash, as reported message above.

 

And not a laptop but destop pc...

 

Ciao!

 

M.

 

 

CBS log del 20-10-2023.txt

[jollyjack]

I have had problems with Geoforce experience, maybe it's better to deinstall it, just use the plain studio drivers from NVDIA, without it.

IMO it's only good for nothing but spyware.

[Marvel]

On 10/20/2023 at 7:34 PM, jollyjack said:

I have had problems with Geoforce experience, maybe it's better to deinstall it, just use the plain studio drivers from NVDIA, without it.

IMO it's only good for nothing but spyware.

 

I am not an expert, but I don't think issues comes from GeForce. Apart as I report on september 9, in QC or solo flight the game runs fine.

 

However, considering tests you suggested to done, and I done in the very last days, what have you discovered? Do you had time to check the CBS log, please?

 

Ciao!

 

M.

Edited October 23, 2023 by Marvel

[jollyjack]

i looked at it, but i am no expert.

BTW I just installed the latest NVDIA drivers instead of the recommended by my MSI MB manufacturer

I also updated the GPU bios (F2 for my 3080ti Geoforce).

Reason was that DCS now uses some special GPU features regarding NVDIA. Seems stable on my system.

[Marvel]

On 10/23/2023 at 6:09 AM, jollyjack said:

i looked at it, but i am no expert.

BTW I just installed the latest NVDIA drivers instead of the recommended by my MSI MB manufacturer

I also updated the GPU bios (F2 for my 3080ti Geoforce).

Reason was that DCS now uses some special GPU features regarding NVDIA. Seems stable on my system.

 

Hi Jollyjack, thanks for your support. I think now is better to wait for Regingrave reply. I think he's working on it, between mine and other issues, and the next release of 5.107.

Ciao!

 

M.

 

P.s. Several days ago, I tried to clean my pc with an old version of Revo Unistaller, with the dedicated tool, and the game seems to run much better now.

[jollyjack]

Maybe worth trying; i had serious booting issues after a MSI MB Bios update, and after quite a bit of experimenting i fixed it by disabling Fast Startupp in windows (via power options in control panel). Tip from an expert friend was to always disable this in windows 10x64.

[Marvel]

Hi Jollyjack, yep, I'll could try that... However, after cleaning with Revo Unistaller as said before, game runs quite well now. I always have troubles when crossing the frontline in campaign, game slowing down during crossing, but after that runs quite well.

I will try to continuing with cleaning with other tools available in Revo, and waiting for Regingrave reply.

Ciao!

 

M.

[Edzecutor]

Crash with crashdump (finally) during watching a recorded track.
dmp file
_gen.mission from the track

Before that there were 3 or 4 crashes during playing career but no dump file were created. Also no errors in EventLog.
 

[=THORN=Sphere-]

il2 crash.txt

 

Flying in Combat box, taken off and headed to opposing airfield at 2k feet.  Shutdown to desktop with no error.

 

  Also included another which had the same result, flying in Wings of Liberty if I remember correctly and same thing.  Shutdown to desktop with no error.

il2 crash.txt

Edited October 22, 2024 by =THORN=Sphere-

[dgiatr]

5 hours ago, =THORN=Sphere- said:

il2 crash.txt 879 B · 1 download

 

Flying in Combat box, taken off and headed to opposing airfield at 2k feet.  Shutdown to desktop with no error.

 

  Also included another which had the same result, flying in Wings of Liberty if I remember correctly and same thing.  Shutdown to desktop with no error.

il2 crash.txt 859 B · 0 downloads

Yeah that happens to me quite often flying offline also with hp g2 vr, open composite, openxr toolkit...

[LukeFF]

21 hours ago, =THORN=Sphere- said:

il2 crash.txt 879 B · 3 downloads

 

Flying in Combat box, taken off and headed to opposing airfield at 2k feet.  Shutdown to desktop with no error.

 

  Also included another which had the same result, flying in Wings of Liberty if I remember correctly and same thing.  Shutdown to desktop with no error.

il2 crash.txt 859 B · 0 downloads

 

Do you have the associated crash dump files?