Finding the cause of a random crash issue (Special Thread #1)

[Han]

This thread has been created to find the cause of the random game crashing with the community help.

Game version 1.107b and later is required for submitting crash dumps.

 

Please post only the data requested and avoid off-topic discussion.

 

1. To enable Windows Error Reporting, run (double-click) this log file:

\data\EnableErrorReporting.reg

2. In a case of the game crash open the folder where crash dumps are stored, you can do this by running this batch file:

\data\ViewCrashDumps.cmd

3. Sort the dump files by date to find a newest one

4. Zip the newest dump file "Il-2.exe.****.dmp" (**** is a random number)

5. Post about the crash in this thread, attach the archive you just made and provide some details:

• When you encountered the crash;
• In what game mode (MP/QMB/campaign/scenario);
• In what mission;
• What did you do before the crash;
• What happened in the mission before the crash;
• Additional info you think is relevant to the crash.

 

[Jade_Monkey]

I got a crash and a freeze, no crash dumps were generated even though I run the enableerrerreporting.reg yesterday

[VBF-12_Stick-95]

I ran the EnableErrorReporting.reg the day of the update.  Today about 2200 ET, I was flying in a Yak on Wings of Liberty.  I was diving on a plane and was zooming in on the view when the screen froze, I continued to receive sound.  I had to ctrl-alt-del and go to Task Mgr.  It showed IL2 as Not Responding and I closed the application.  I ran the ViewCrashDumps.cmd and there was no file listed.

[Jeast]

Same as above for me since the update.

[VBF-12_Stick-95]

Had a second instance of a freeze with sound, then dump to desktop with no memory error message and no log file.  I was flying in Quick Mission.

 

Was flying last night with three others on Wings of Liberty and two of them experienced this same event simultaneously.

[VBF-12_Snake9]

Attest to the fact. Between the crashes and ping kicks, I look like the disco king.

[VBF-12_Stick-95]

Had another freeze with sound in Quick Mission.  This time I let the screen stay up.  I heard my plane eventually crash.  I then heard an error message tone.  I was able to shrink IL-2 to view the error message but I was unable to get a printscreen as when I tried to paste it into a program it gave me an out of memory message.  I did however write down the first error message which is below.

 

 

IL-2 Sturmovik Windows - Application Error

Instruction at 0x5bba9a61 referenced memory at 0xe958212c.  The memory could not be read.

 

When I checked the crash dump files there was not one for this crash.

[Sneaksie]

Please also try to find the dumps with this search mask (in Windows explorer): Il-2*.dmp (capital i, regular l, ...)

 

A possible reason for no dump files being created after a crash is Error Reporting Service set to off. Try to set it to Automatic.

[VBF-12_Stick-95]

Please also try to find the dumps with this search mask (in Windows explorer): Il-2*.dmp (capital i, regular l, ...)

 

A possible reason for no dump files being created after a crash is Error Reporting Service set to off. Try to set it to Automatic.

 

It's already on Auto

 

Check for the files as you suggest and it showed nothing.

Edited February 24, 2016 by 12.OIAE_Stick-95

[[DBS]El_Marta]

+1

Since the last patch I had several freezes and blackscreens which required system restarts. Killing the processes via task manager did not work. No .dmp files where created.

I guess something is not working as inteded with the error detection.

I had crashes while loading a mission and while flying online.

Edited February 24, 2016 by [DBS]El_Marta

[LoneStar]

 

 

It's already on Auto Check for the files as you suggest and it showed nothing.

 

Same with me . Had 2 crashes  Sunday, Feb 21 & 3 crashes Tuesday, Feb 23. All were on Wings of Liberty while flying the mission. All crashes were "The memory could not be read" errors. Registry Edit program was ran and confirmed prior to Feb 21. CrashDumps folder in AppData\Local have been empty on every crash. Can'not help resolve these problems until this starts working.

[71st_AH_Mastiff]

Same with me . Had 2 crashes  Sunday, Feb 21 & 3 crashes Tuesday, Feb 23. All were on Wings of Liberty while flying the mission. All crashes were "The memory could not be read" errors. Registry Edit program was ran and confirmed prior to Feb 21. CrashDumps folder in AppData\Local have been empty on every crash. Can'not help resolve these problems until this starts working.

sorry to hear that, but your system is overclocked and and you have an old set of drivers/ NVIDIA, I have not had any mem crashes once I stopped recording, if you get a crash mem error type usually in the events viewer you can get a report form windows in that area. I have al most the same setup and had no crash for a month now.

[6./ZG26_Emil]

Same with me . Had 2 crashes  Sunday, Feb 21 & 3 crashes Tuesday, Feb 23. All were on Wings of Liberty while flying the mission. All crashes were "The memory could not be read" errors. Registry Edit program was ran and confirmed prior to Feb 21. CrashDumps folder in AppData\Local have been empty on every crash. Can'not help resolve these problems until this starts working.

 

Same here no crash dumps so far 

[LoneStar]

Thanks for that information Mastiff. I haven't updated my profile recently. Actually, I've using the nVidia 361.43 drivers and just updated to 361.91 today. Not sure if overclocking is involved, but you never know with the complexity of our computers. I've overclocked from the early access days of BoS and did not experiencing problems until Update 105 or 106 (cannot remember which one). Others have experience the same problem without overclocked systems but I'll do some additional checking on my computer. The biggest problem is the CrashDump program is not working. All of the above posts report that fact. We cannot assist in providing information to resolve this problem until the developers fix the CrashDump program reporting.

[6./ZG26_Emil]

Thanks for that information Mastiff. I haven't updated my profile recently. Actually, I've using the nVidia 361.43 drivers and just updated to 361.91 today. Not sure if overclocking is involved, but you never know with the complexity of our computers. I've overclocked from the early access days of BoS and did not experiencing problems until Update 105 or 106 (cannot remember which one). Others have experience the same problem without overclocked systems but I'll do some additional checking on my computer. The biggest problem is the CrashDump program is not working. All of the above posts report that fact. We cannot assist in providing information to resolve this problem until the developers fix the CrashDump program reporting.

 

I'm getting a pop up with the error but the game is still open until I click the ok button on the windows error message which kills IL2, maybe that's why we don't get the crash report?

[[DBS]El_Marta]

On yesterdays FNBMMultiplayer  event all three Stukas Pilots of our flight experienced a memory error at the same time.

This was my Pop UP message:
 

 

      Windows - Fehler in Anwendung       Die Anweisung in 0x0144853a verweist auf Speicher 0xba0ae678. Der Vorgang read konnte nicht im Speicher durchgeführt werden. Klicken Sie auf "OK", um das Programm zu beenden

 

 

 

Time of the crash/ disco 22:14 - 22:17.

Apart from that there where several other unwanted disconnects.

 

I attached the .txt log and the mission. Change transgressor.txt to transgressor.msnbin. Chrashdump not available.

missionReport(2016-02-26_20-16-37)0.txt

transgressor.txt

Edited February 27, 2016 by [DBS]El_Marta

[[DBS]El_Marta]

Noticed that the Error Reporting Service start was set to manual. I changed it to automatic. I hope to get some .dmp for you.

[No_85_Gramps]

• When you encountered the crash;  pursuing an enemy plane
• In what game mode (MP/QMB/campaign/scenario); QMB
• In what mission;
• What did you do before the crash; flying level
• What happened in the mission before the crash;
• Additional info you think is relevant to the crash.

No dmp file found but windows error reporting provided this info:

 

Source

Desktop Window Manager

Summary

Stopped working

Date

2/27/2016 08:23

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: dwm.exe

Application Version: 10.0.10586.0

Application Timestamp: 5632d756

Fault Module Name: dwmcore.dll

Fault Module Version: 10.0.10586.71

Fault Module Timestamp: 5699d1c2

Exception Code: c0000602

Exception Offset: 00000000000e02db

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 6feb

Additional Information 2: 6feb4fd8f62a00f35a7108882272a28c

Additional Information 3: 47da

Additional Information 4: 47da9438063f6c029da3fd641b15415b

Extra information about the problem

Bucket ID: 11f52b173d4d6c92103ccb56e726af53 (120400955335)

Edited February 27, 2016 by Gramps

[LoneStar]

Sim froze 2 times yesterday, Saturday, 02/27/2016 on Wings of Liberty server "Storming Stalingrad" mission. Screen froze in flight and the aircraft engine sound continued. Could use "esc" key to exit and could not use "Ctrl+Alt+Del" to close program. After about one minute the sim crashed to desktop. No Windows error message window opened. CrashDump folder is empty. If a track was being recorded, it will show 00:00:00 Start Time and 00:00:00 End Time. Running the track opens a black screen with the message "Game Paused". A squad mate also experience the same type of crash in this mission.

 

This crash scenario began with Update 1.107b and is occurring frequently in Multiplayer. I haven't had this crash problem in Single Player. Previous to Update 1.107b, the sim would crash to desktop and issue a Window Memory access error window.

[150GCT_Veltro]

+1

Not a spam just a confirmation. 

 

I can confirm a lot of freeze here during tournement on Italian Wing server but also on WoL. Not file .dump generated in the dedicated folder.

This problem was not present before the last patch, missions from WoL.

The only way to close the game is to Reboot PC or Disconnect the user from Windows.

Not an IL2.exe error reported but only freeze.

 

The freezes happen at the same time for different players. Nvidia drivers update doesn't help.

 

W10 for several people.

Edited March 3, 2016 by 150GCT_Veltro

[unk_expert]

 

This thread has been created to find the cause of the random game crashing with the community help.

Game version 1.107b and later is required for submitting crash dumps.

 

 

Dear developers, it is possible that some of the problems are due to the limitations of the file system for the length of the file names - 255 characters max. Version 107 has files with a greater length of 256 characters! For example:

 

C:\Program Files (x86)\1C Game Studios\IL-2 Sturmovik Battle of Stalingrad\updates\16-01-28\patches\16-01-28_data_graphics_LANDSCAPE_Stalin_w_ROADS_Binary_highways_VB.bin.3990B418F73AFADEA103C9F2ADBC5FB0.68630040.7E625A206FB4D3530FFD55DFFCB50B38.66039840.patch

Edited March 4, 2016 by unk_expert

[Jade_Monkey]

Crash on March 10th 2016, see dump attached.

• When you encountered the crash

My plane crashed against the ground, and the game immediately crashed.

• In what game mode (MP/QMB/campaign/scenario);

In the Belroga duel MP server

 

• What did you do before the crash;

Hit the ground

• What happened in the mission before the crash;

​Dogfight

Il-2.exe.10948.zip

[Ace_Pilto]

Crash on exit every time. 

 

Sometimes crashes in MP when server is full or high numbers and I approach a big fight

[Sneaksie]

Crash on March 10th 2016, see dump attached.

 

Thanks. Were you flying an E-7?

[coconut]

• When you encountered the crash;

2016-03-11 21:14

• In what game mode (MP/QMB/campaign/scenario);

MP

• In what mission;

72AG-DED random server

• What did you do before the crash;

Flying around, being scared by all these contacts that all turned out to be fellow Germans

• What happened in the mission before the crash;

I was trying to catch up with another FW190

• Additional info you think is relevant to the crash.

I had played on the DED normals server for about 10min, got shot down 3 times. Then the map rotated. I left the server, and then connected to the 72AG-DED random server. I picked a FW190 with4x50kg bombs. Took off, flew at low altitude looking for targets. I dropped my bombs when I saw a plane on my six, destroyed nothing, then kept flying around trying to form up with random teammates.

Il-2.exe.8080.dmp.zip

[6./ZG26_Emil]

Crash tonight on the 72AG DED Server flying the ju-87

 

 

Il-2.exe.6832.zip

[LoneStar]

Crash on Wings of Liberty:

Mission Card #: mamaekrygan-wl-107-05

Mission Name: Mamayev Kurgan (Height 102)

Record Date: 2016-03-12 17:42:31 (zero time recorded, track played black screen)

 

I was flying Yak-1 around airfield waiting for squad mate to take off. I cannot remember anything specific that I was doing prior to the crash other than communicating with my squad mate on TeamSpeak. Game crashed and Windows Error Message displayed "IL-2 Sturmovik has stopped working". Flew several missions afterwards on Wings of Liberty mamaekrygan-wl-107-05 and velikieluki-wl-107-06 for about 3 hours with no additional crashes.

 

Attached Files:

Il-2.exe.8140.dmp.zip

Edited March 13, 2016 by OCA_LoneStar

[RoteDreizehn]

Crash on EU 72AG-DED- Random Expert -BetaVersion-
Mission Name: MissionGEN generic
Record Date: 2016-03-13 18:17

 

was flying with BF110 and land at "Ventsy" Airfield. After rolling on runway App crashed....

 

Kind Regards

Rote

 

 

 

Il-2.exe.6520.zip

[GER_GD]

Crash on EU 72AG-DED- Random Expert -BetaVersion

2016-03-13 18:36

Crash in midflight around border with 109 F4

 

After a new start from  (Win 10 and Game)

 

Greetings

Il-2.exe.3292..zip

[coconut]

 

• When you encountered the crash;

2016-03-11 21:14

• In what game mode (MP/QMB/campaign/scenario);

MP

• In what mission;

72AG-DED random server

• What did you do before the crash;

Flying around, being scared by all these contacts that all turned out to be fellow Germans

• What happened in the mission before the crash;

I was trying to catch up with another FW190

• Additional info you think is relevant to the crash.

I had played on the DED normals server for about 10min, got shot down 3 times. Then the map rotated. I left the server, and then connected to the 72AG-DED random server. I picked a FW190 with4x50kg bombs. Took off, flew at low altitude looking for targets. I dropped my bombs when I saw a plane on my six, destroyed nothing, then kept flying around trying to form up with random teammates.

 

I forgot to attach the mission, so here it comes:

Dogfight.zip

[SFF_Esso]

When you encountered the crash; 2016-03-13

 

In what game mode (MP/QMB/campaign/scenario); MP

 

In what mission; 72AG-DED random server

 

What did you do before the crash;

 

Flying Yak-1 (custom skin) without seeing anybody

 

 

 

Attached .dmp and windows error log

 

 

 

 

Il-2.exe.7432.dmp.zip

[LoneStar]

Experience a game crash while running a track file...

 

Track was recorded on Wings of Liberty server.

Mission Name: warfield_wl_107_15

Track Date: 2016.03.13 17:42:31

Track Duration: 00:35:06

 

I was flying a Yak-1 but viewing external Bf109F-4 above my aircraft. Track crashed around 00:21:45. The game crashed and the Windows error message "IL-2 Sturmovik has stopped working". I ran the track file a second time and it did not crash. I can provide track file if needed. CrashDump file is attached.

Il-2.exe.6800.dmp.zip

[Nocke]

Crash in single player campaign, today, flying a Yak1. Had shot down previously a F4, was hunting a second F4 which was already damaged.

Mission was escorting IL2s.

Il-2.exe.9240.dmp.zip

[72sq_Popale]

Crashed in Mp (server Wing of Liberty) just after the start-up procedure with a Bf110.

 

 

 

Il-2.exe.4992.zip

[coconut]

2016-03-14 21:33 GMT+1

Flying an F4 with 4x50 bombs, MP.

We were 3 people on the server, 2 Germans and 1 Russian. The two Germans crashed at the exact same time.

 

Il-2.exe.10420.zip Crash dump

 

aieverywhere.zip Mission, to be put in Multiplayer\coconut\aieverywhere

Edited March 14, 2016 by coconut

[LoneStar]

Had two crashes on the Wings of Liberty server and same mission/map within 20 minutes.

 

First crash on Wings of Liberty

Mission Card #: storm-wl-107-07

Mission Name: Storming of Stalingard

Date: 2016-03-15

Spawn In: 21:11:35

 

I flew for 9 minutes then game crashed. Was flying level and had just entered chat message "thx for the 666". Game crashed with screen froze and the Windows error message "IL-2 Strumovik has stopped working"

Second crash information will follow in another post.

Il-2.exe.3584.dmp.zip

[LoneStar]

Crash 2 of 2 on the Wings of Liberty server and same mission/map within 20 minutes

 

Second crash on Wings of Liberty

Mission Card #: storm-wl-107-07

Mission Name: Storming of Stalingard

Date: 2016-03-15

Spawn In: 21:27:56

 

I was attacked by Agni in a FW190 at 21:42:56 and received minor damage. I rolled over to engage Agni and my screen froze with the Windows errro message "IL-2 Strumovik has stopped working"

Il-2.exe.3448.dmp.zip

[Filanciu]

Crash Dogfight.....campaign " Schnaps vs vodka"  MISSION 2 raid sur stalingrad 

plane : BF109 E 7 . 

after 15 minutes in flight  formation ( 6 airplanes )  Crash dump

http://www.mediafire.com/download/i4j76h8v9csl41x/Il-2.exe.8772.zip

[[CPT]Pike*HarryM]

• When you encountered the crash;

In WoL server

• In what game mode (MP/QMB/campaign/scenario);

Multiplayer

• In what mission;

WoL south-wl-107-06 mission

• What did you do before the crash;

Was selecting the JU-87 in the main MP mission screen before flight

• What happened in the mission before the crash;

First session in the mission, so nothing had really happened (for me)

• Additional info you think is relevant to the crash.

I had selected the Bf-110 first in the selection screen, then changed my mind and selected the JU-87 and when I went to plane setup crashed.

I got the small white error message "Object not loaded".

Il-2.exe.5376.dmp.zip

Edited March 16, 2016 by 6./ZG1_HarryM

[72sq_Popale]

Had a freeze with sound in MP server Wings of Italy, I had to terminate the application from the task manager.

 

I ran the ViewCrashDumps.cmd and there was no new file listed.

 

I was taking off and there wasn't relevant action near the base