Purchase Error

[Ala13_KA]

Hi There,

 

About 6 years ago I started playing IL2, but I quit after few months.

 

Few days ago I decied to get back to fly so went online and I bought Battle of Stalingrad Premium edition by error becasue I didn't remember I already had it. This happened because I thought that back then the game I was playing was COD which I had in Steam, so I didn't even think in log in in the IL-2 website. 

 

I opened a suport ticket 4 days ago explaining the situation, and saying that I would like to have the money as a refund (I will probably purchase any others battle series) but I have no response so far. I have not activate the product or sent to anyone else. I guess this is something they can check.

 

Any of you have had this situation before? I know.. it is kind of dum but it happened to me, Could I sell it to anyone else? I have it as a gift, I guess it would be legal but for me it would be better, faster and fair to me to have the money back.

 

Thanks for your time.

Regards.

[LukeFF]

Contact Support through the webpage here: https://il2sturmovik.com/support/ ?

[HazMatt]

I made a purchase in error, I bout the standard edition when I meant to buy the premium edition. I opened a ticket requesting to change my purchase from standard to premium. I opened a ticket a day or two after and never heard anything. Good luck.

[LukeFF]

20 hours ago, HazMatt said:

I made a purchase in error, I bout the standard edition when I meant to buy the premium edition. I opened a ticket requesting to change my purchase from standard to premium. I opened a ticket a day or two after and never heard anything. Good luck.

 

I'll ask about this, thanks. ?

[LukeFF]

21 hours ago, HazMatt said:

I made a purchase in error, I bout the standard edition when I meant to buy the premium edition. I opened a ticket requesting to change my purchase from standard to premium. I opened a ticket a day or two after and never heard anything. Good luck.

 

I spoke with support and it sounds like they never received such a report, so it might be worthwhile to file another ticket.