Heads-up for UK buyers of G2.

[Panzerlang]

System Active in the UK, I bought the V2 HP Reverb G2 from them, it came yesterday but unfortunately has what looks like a piece of fluff right at eye-line in the lens/panel.
Sent them an email, asking to bring it in and simply swap it as I live not far from them. This is the reply:

"Hello,

 We’re very sorry to hear that you have been experiencing issues with the Reverb G2. Please contact HP Support on 0207 660 0403 and they will be able to assist you under warranty.

 Kind regards,

The Reverb Team"

Yeah, one of 'those' outfits. I've replied, pointing out their legal obligations as a distance retailer, let's see how much aggro I now have to deal with.

 

[ITAF_Airone1989]

I had to fight with HP support for 3 months. Hope that the UK one is better than the italian...

[Panzerlang]

They folded straight away and asked me to fill out the return form online. "Replace or refund", second option for me, I now have zero confidence in them.

[Goffik]

Wow... seems to me you have a very strange idea of what constitutes poor customer service. ?  If you think this is "bad" then you clearly have no experience of dealing with the other 95% of retailers in the UK. I guess there's no pleasing some people...

[shirazjohn]

I preordered my G2 through System Active and found there customer service good . They even gave me £50 cashback due to delivery delays from the Hp factory which i never asked for or complained about.

[Panzerlang]

2 hours ago, Goffik said:

Wow... seems to me you have a very strange idea of what constitutes poor customer service. ?  If you think this is "bad" then you clearly have no experience of dealing with the other 95% of retailers in the UK. I guess there's no pleasing some people...

Really? In my experience there are very few retailers left still pulling that contemptible, and illegal, stunt.

They're picking it up for a full refund, no further bullcrap after I mentioned the law.

For an example of GOOD customer service, Sound Imports in Holland, one of the transducers they sent me Wednesday was dead. I opened it, broken part inside. Did they try and pull the "voided warranty" crap on me? Nope, replacement already on the way after I emailed them last night. 

Anyway, that's me done with HP. Looking into it yesterday, to see if I could fix it myself, I discovered that debris inside their G2s is common. 

Oh...the new gasket, total crap too. You can see the edges of the panel (but pretend they're flying goggles, so not a biggie). The real issue, the sharp edge on the bridge of the nose. OUCH. Seriously, who did they have in charge of designing that lash-up. Lol.

Edited March 18, 2022 by Hetzer-JG51

[TheSNAFU]

Bad luck I guess. I’ve had my g2 for months and it has been flawless. The v2 face gasket is excellent, no light, well fitting, totally comfortable and I can take the spacer out to get closer to the lens. I do not see the edges of the panels.
 

There is always a chance of getting a dud but my g2 which I bought direct from hp is terrific. 

Edited March 18, 2022 by TheSNAFU