HP Reverb G2 Important info.

[Strewth]

I don't know if anyone else is aware, but I stumbled across this over the weekend and contacted HP Australia this morning.
Since I have a Reverb G2 and an AMD chipset motherboard, plus the fact that my headset is still under warranty, they are sending me a cable free of charge.

Symptoms of glitches and dropping out has an issue with the motherboard's output ability and this helps with it.

Those with Reverb G2 headsets could benefit from this.
 

 

[Youtch]

I confirm it worked for me. My connection with old cable was a real nightmare, disconnecting all the time with amd platform. To the point where my g2 was unusable.

 

I contacted customer service and they send new cable in replacement for old one.

 

Since then no more issues with connectivity.

 

Excellent customer service.

I understand that it is systematically part of the 2nd revision of G2 together with new gasket with improved FOV.

 

I wish they would also propose and sell the new gasket as well.

[Charlo-VR]

Even if you are using an Intel CPU I recommend requesting  the revised cable. It has an off button, but more importantly, the original cable had a tendency to die, and I had two of them replaced under warranty before they started replacing them with the revised cable. That revised cable has been more robust so far.

[shirazjohn]

My headset was out of warranty and they still sent me new cable free of charge.

[BigC208]

I got a new cable about 3 months ago after my first cable died. Intel/ Nvidia user here. World of difference. It just works instead of constantly disconnecting like the old one did and then completely dying on me. This customer service is in a completely different league than Oculus. My CV1 cable died and my CV1 turned into a paperweight. Suckerberg fooled me once, never again.

[Strewth]

So I rang regarding the cable yesterday from a "rural location" and it arrived this afternoon. Now, to me, that's impressive.
Still got to check it out. Only just connected it to the computer. 

[shirazjohn]

You definitely cannot fault Hp support.  I had my G1 replaced under warranty delivered within 24hrs then the cable for my G1 replaced again within 24 hrs all Foc . I didn't actually have a problem with my first G2 cable but decided to get it replaced anyway just in case.

 

My G2 has ran flawlessly ever since I've had it , does anyone know if there is a G3 on the horizon.