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How does one go about getting a refund?


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Posted

I payed 90 bucks for this title in June of last year because I believed 777 could do a better job than Ubisoft making the next IL2 happen.  The content I've seen in the Alpha is practically flawless and as far as I can tell 777 can develop a flight sim better than anyone else.  It has become clear to me however that whoever designed the back end for the early access is the worlds most incompetent employee and needs to be fired and thrown off the roof of the studio.....  

 

I have used the same email and password since I made this forum account and the back end is now deciding that my email/password is wrong...  I've reset it multiple times now but my password is still wrong...  it doesn't matter what I change my password to it's still wrong....    

The launcher also took control of my PC and hogged all of my hardware until nothing was left.  The process refused to die until it filled up all 8 gb of my RAM and blue-screened my Rig.  Congratulations 777 you convinced me to download malicious software... 

 

This is not what I payed 90 $ as soon as preorders were made available for.      

 

Fix your're shit and I might think about preordering the Hanriot HD 1.  Otherwise I'd like my money back.  You can keep the 200 + dollars I've spent on ROF though because I can actually log into that product.     

76SQN-J0NJ0N
Posted

have you considered emailing their customer services team and explaining your problem? They're pretty good at sorting this kind of stuff out.

Posted

So, you're having an annoying technical issue with your login, and rather than just contacting support directly, you're throwing a hissy fit, demanding your money back and bad mouthing employees at 777/1C without even knowing where the problem lies?

 

Take a long walk and come back when you've cooled down a bit.

Jason_Williams
Posted

Sir,

 

1. You can contact support for help with accessing your account.

 

2. Our software is not malicious, we have thousands of users playing this title already with no problems.

 

3. This is a alpha/beta Early Access product you purchased at a discount mind you, it will have bugs and occasionally crash. We explained all of this from the very beginning.

 

Jason

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