activate on steam

[jcole]

39 minutes ago, danperin said:

 

Do you have all the Redists installed on this new PC, mate?

 

If you go to the root of your game installation you can find it: \\Steam\SteamApps\common\IL-2 Sturmovik Cliffs of Dover Blitz\_CommonRedist\

 

Sometimes  the older version of DirectX or MS VC can help! 

 

If i'm not wrong, Dot net 4.0 is important to run CloD as well

 

pretty sure that I do have these installed, but since you mentioned it, I’ll go back and double check as soon as I can today. Thanks.

[jcole]

I checked, and as I thought, they were installed. 
The program still crashes on the new computer. 

As an aside, while I had the older HP hooked up, I went ahead and launched the program. It loaded and I selected Single Mission. I then changed a number of the default setting for the mission - type and number of aircraft for  both sides, loaded custom aircraft, switched sides for play, changed weather conditions. I wanted to load the program with a number of changes to see how sensitive the program would be. Everything loaded just fine and I flew a most enjoyable mission game, even claimed two Bf-109Fs. 
The older HP and the program loaded on it, handled all the default mission changes I could make. 
I still scratch my head as to what’s going on with the other unit.........

[DD_FT-]

Check whether there's a log file in the folder under 'My Documents\1C SoftClub\il-2 sturmovik cliffs of dover'

If it's there, open it. It may show an issue.

 

If it's not there edit the file called conf.ini and look for   LOG=0 setting, change to LOG=1, save the file, and try again.

(The name of the log file is set via LOGFILE= setting in the same file.)

 

[jcole]

53 minutes ago, DD_FT- said:

Check whether there's a log file in the folder under 'My Documents\1C SoftClub\il-2 sturmovik cliffs of dover'

If it's there, open it. It may show an issue.

 

If it's not there edit the file called conf.ini and look for   LOG=0 setting, change to LOG=1, save the file, and try again.

(The name of the log file is set via LOGFILE= setting in the same file.)

 

Only found one log file - log,txt. Opened that file.
The log.txt file is empty. Blank. Nothing. 

The conf.ini file already has LOG=1, so I didn’t change anything. 
Thanks for trying............

[Dagwoodyt]

18 minutes ago, jcole said:

Only found one log file - log,txt. Opened that file.
The log.txt file is empty. Blank. Nothing. 

The conf.ini file already has LOG=1, so I didn’t change anything. 
Thanks for trying............

In my experience when a mission crashes it does not leave a log file. If the mission ends without incident the log file gets written and is accessible.

[jcole]

Would there then be a log of the few successful mission that was flown? If so, the log file is empty. Would that indicate anything?

[Dagwoodyt]

29 minutes ago, jcole said:

Would there then be a log of the few successful mission that was flown? If so, the log file is empty. Would that indicate anything?

[Console]
  IP=20001
  UseStartLog=1
  WRAP=1
  PAUSE=1
  HISTORY=1024
  HISTORYCMD=1024
  PAGE=20
  LOG=1
  LOGTIME=1
  LOAD=console.cmd
  SAVE=console.cmd
  LOGFILE=log.txt
  LOGKEEP=1

 

These are entries in my conf file. I can access logs of all successful missions.

[DD_FT-]

Log file will be renewed whenever you start the game...  (or mission... not too sure!)

 

Unless LOGKEEP=1  like DW showed.

 

Here's an example of what a log file can show... I just hit fly, let it for a few seconds, pressed Esc ...

 

------------ BEGIN log session [2021-02-06 00:24:32] -------------	
[00:25:22]	Loading mission D:\Data\1C SoftClub\il-2 sturmovik cliffs of dover\missions\Single\Kanalkampf.mis ...
[00:25:22]	Load landscape...
[00:25:28]	Load bridges
[00:25:28]	LongBridge: wrong width. (BRIDGE_RAIL_SMALL)
[00:25:28]	Load static objects...
[00:25:34]	Server: DD_FT will fly for the Blue forces.
[00:25:38]	Mission loaded. time = 15.729
[00:25:43]	Battle starting...[00:25:43]
[00:25:43]	ok
[00:25:52]	Server: The battle ends.
[06/02/2021 00:25:59]	-------------- END log session -------------

 

Edited February 5, 2021 by DD_FT-

[Buzzsaw]

5 hours ago, jcole said:

I checked, and as I thought, they were installed. 
The program still crashes on the new computer. 

As an aside, while I had the older HP hooked up, I went ahead and launched the program. It loaded and I selected Single Mission. I then changed a number of the default setting for the mission - type and number of aircraft for  both sides, loaded custom aircraft, switched sides for play, changed weather conditions. I wanted to load the program with a number of changes to see how sensitive the program would be. Everything loaded just fine and I flew a most enjoyable mission game, even claimed two Bf-109Fs. 
The older HP and the program loaded on it, handled all the default mission changes I could make. 
I still scratch my head as to what’s going on with the other unit.........

Obviously there is something in the new computer which is causing a problem.

 

As mentioned, I would highly recommend you read through the 'Getting Started and Troubleshooting Guide', there is a lot of information in there which relates to potential issues and errors in installation.

 

I will reply to some more points you made in another post.

[DD_FT-]

Check Windows' Event Viewer, for errors in its Application log.

 

Got the feeling it is graphics card related... or maybe audio - though I'd expect it to error out earlier than at 'Fly' button.

 

Try and use track playback, to see it that works ... 

 

[jcole]

Family priorities have kept my busy the last several days, but I did have a chance to check the video card settings on the AMD Radeon RX 5500 card. There are several different operating modes for this card, one of which is GAMING. The card was set on STANDARD. I changed it to GAMING, then loaded the program. I was able to get into the program and fly a SINGLE MISSION profile mission. I ended that “test” mission and started a new one with changed settings - changed number of aircraft, switched sides , loaded a Custom aircraft profile - and was able to fly the mission from takeoff to landing without an issue. Great! I then closed CLODB/DWT  and existed the program. Then I re-started it again to repeat the process and confirm that the program was running correctly. I got in, selected the SINGLE MISSION I had just flown, got to the second FLY key and the program crashed back to the desktop. Tried again and the it crashed again. 
There is obviously some sort of instability between the program and the hardware. 

[Dagwoodyt]

2 hours ago, jcole said:

Family priorities have kept my busy the last several days, but I did have a chance to check the video card settings on the AMD Radeon RX 5500 card. There are several different operating modes for this card, one of which is GAMING. The card was set on STANDARD. I changed it to GAMING, then loaded the program. I was able to get into the program and fly a SINGLE MISSION profile mission. I ended that “test” mission and started a new one with changed settings - changed number of aircraft, switched sides , loaded a Custom aircraft profile - and was able to fly the mission from takeoff to landing without an issue. Great! I then closed CLODB/DWT  and existed the program. Then I re-started it again to repeat the process and confirm that the program was running correctly. I got in, selected the SINGLE MISSION I had just flown, got to the second FLY key and the program crashed back to the desktop. Tried again and the it crashed again. 
There is obviously some sort of instability between the program and the hardware. 

As DD_FT- mentioned you can check the Windows Event Viewer and see what info that gives. Mostly it reports a launcher error, which you will already know. Just yesterday I tried the latest game update. Oddly, one of my FMB created missions that typically crashes ran without error and I shot done both 109's with my Martlet. Got hit in my armored windscreen (nice effect). I was setting up to land and decided I wanted to start recording that. I named the mission, pressed start record and hit "Fly", whereupon the launcher crashed. I used Task Manager to close the launcher then restarted Blitz. This time I chose a QM from the "Mission" folder as they typically run to completion. Again I did ok against the two 109 enemies and everything went well until I attempted to start recording the mission whereupon the launcher again crashed as I hit "Fly". I applaud your persistence in getting Blitz running reliably on your new system. Mine is a few years old now but has a 1080ti and runs other games in 2D and VR without issue. I dust Blitz off to test every time an update comes out, experience the same crashes, then shelve it again till the next update. Good luck with your ongoing tests!

Edited February 7, 2021 by Dagwoodyt

[jcole]

As advises, I checked the Windows Event Viewer and looked in the Application and Service Log. Under the HP Analytics heading there were eight "!Error" indications, the most recent being 2/2/21. I had many program crashes since 2 Feb, with Missions that I successfully flew just minutes before, so I'm not sure what these indicate. There were no other Error indications in the other categories. All the errors are HPTACClient as the source. The details are copied below. Sorry but this data  means nothing to me, hopefully  it does to you all. Again , many Thanks for your help:

 

Log Name:      HP Analytics
Source:        HPTAClient
Date:          2/2/2021 10:27:00 AM
Event ID:      90
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-1OKJHFJ
Description:
[FatalUnhandledException].[1] Unhandled Exception. Service will terminate immediately.

Is terminating: True

ASSEMBLY
Name: mscorlib
Location: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
Assembly version: 4.0.0.0
File version: 4.8.4300.0 built by: NET48REL1LAST_C
Creation date: 01/15/2021 15:20
Last modified date: 10/07/2020 22:19

EXCEPTION
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Stack trace:
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at HP.TouchpointAnalyticsClient.Commons.AnalyticsCommunication.RpcReceiver.OnConnectedCallback(IntPtr pBinding, String pClientId, Int32 pSize, String& pServerInfo, IntPtr& pClientContext)
   at Hp.TouchpointAnalytics.RPC.FusionManagedWorker.OnConnectedCallback(IntPtr pBinding, String pClientId, Int32 pSize, String& pServerInfo, IntPtr& pClientContext)
   at RemoteOpen(Void* hBinding, Char* clientId, Int32 serverInfoSize, Char* serverInfo, Void** pphContext)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="HPTAClient" />
    <EventID Qualifiers="0">90</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-02-02T15:27:00.6712183Z" />
    <EventRecordID>250</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>HP Analytics</Channel>
    <Computer>DESKTOP-1OKJHFJ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>[FatalUnhandledException].[1] Unhandled Exception. Service will terminate immediately.

Is terminating: True

ASSEMBLY
Name: mscorlib
Location: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
Assembly version: 4.0.0.0
File version: 4.8.4300.0 built by: NET48REL1LAST_C
Creation date: 01/15/2021 15:20
Last modified date: 10/07/2020 22:19

EXCEPTION
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Stack trace:
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at HP.TouchpointAnalyticsClient.Commons.AnalyticsCommunication.RpcReceiver.OnConnectedCallback(IntPtr pBinding, String pClientId, Int32 pSize, String&amp; pServerInfo, IntPtr&amp; pClientContext)
   at Hp.TouchpointAnalytics.RPC.FusionManagedWorker.OnConnectedCallback(IntPtr pBinding, String pClientId, Int32 pSize, String&amp; pServerInfo, IntPtr&amp; pClientContext)
   at RemoteOpen(Void* hBinding, Char* clientId, Int32 serverInfoSize, Char* serverInfo, Void** pphContext)
</Data>
  </EventData>
</Event>

Edited February 8, 2021 by jcole

[Dagwoodyt]

Under "Windows Logs" I double click on the "Application" tab and see reference to "launcher64.exe" with associated .NET Runtime error.

 

Application: Launcher64.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at <Module>.corelib.wLand_RayHitHQ(Single*, Single*, Single*) at maddox.core.WLandscape.cRayHitHQ(Single[], Single[], Single[]) at ZeG4vkM887XOVZ75iw9bLVuv7z4YcugySD2GAUW46rTd.EieL7gX5GRhMGFlEaS$nNko(maddox.GP.Point3d ByRef, maddox.GP.Point3d ByRef, maddox.GP.Point3d ByRef) at qzyn6S1fnNdM1KCowEdjUpN8pMSp6s_V4DDSjCKf5BQ6.EoVJJIAN3I67gaXvnjA4COU() at qzyn6S1fnNdM1KCowEdjUpN8pMSp6s_V4DDSjCKf5BQ6.2b$5xHbxBaDaZkmAxq4Qa8vS$oOFBUxKUL69CgHfBN1q(Double) at qzyn6S1fnNdM1KCowEdjUpN8pMSp6s_V4DDSjCKf5BQ6.NdtVfBFOUo8sBpHhW4o0nPg(Double) at TNKkAcSuawGGAInhdCMgtVB1jZvc_joc87rBU8BjL6yN.vBp10yIv7$PiEY8l9wwBPME(Double) at 5VUIhZAfLLjlWb5rvC1y5Il_cwouhW5eZUX_AMML8alS+9d9UcXJntTdzf90sdIQmcNKLjRBTOnGMhbexWTsKh0e2Yt1sbVRjuwfpadwwkGk9GS

Edited February 8, 2021 by Dagwoodyt

[FTC_Karaya]

On 12/14/2020 at 11:02 PM, J5_Voss said:

And of course the JS programming is not compatible with the other titles of Il2...

You'd expect it to be compatible with their other titles...

 

Other than the "IL-2 Sturmovik" franchise title, Blitz/Tobruk and the Great Battles series have absolutely nothing in common.

You have commonality within the Great Battles series (all expansions integrated in one game) and you have commonality in the Cliffs of Dover Series (Blitz and Tobruk integrated in one game). Anything above that is simply not possible. Apples and Oranges...

Edited February 8, 2021 by Karaya

[DD_FT-]

12 hours ago, jcole said:

As advises, I checked the Windows Event Viewer and looked in the Application and Service Log. Under the HP Analytics heading there were eight "!Error" indications, the most recent being 2/2/21. I had many program crashes since 2 Feb, with Missions that I successfully flew just minutes before, so I'm not sure what these indicate. There were no other Error indications in the other categories. All the errors are HPTACClient as the source. The details are copied below. Sorry but this data  means nothing to me, hopefully  it does to you all. Again , many Thanks for your help:

 

(...)   at Hp.TouchpointAnalytics.RPC.FusionManagedWorker.OnConnectedCallback(IntPtr pBinding, String pClientId, Int32 pSize, String& pServerInfo, IntPtr& pClientContext)

(...)

 

That is HP's 'Touchpoint analytics client'.

Whether it is the cause of the issue, I rather doubt it. I think it's safe to remove it. Maybe check with HP Support website.

 

The changes to the Graphics cards profile you describe could very well be related - the cause may be a driver version incompatible with Clod/DWT?

I have no knowledge of the AMD Graphics cards or drivers... 

 

Try to play back a track, via Extras, Track, Select  - select a track in that window, open it, and hit Play - it will probably also crash the game...

 

[jcole]

1 hour ago, DD_FT- said:

 

That is HP's 'Touchpoint analytics client'.

Whether it is the cause of the issue, I rather doubt it. I think it's safe to remove it. Maybe check with HP Support website.

 

The changes to the Graphics cards profile you describe could very well be related - the cause may be a driver version incompatible with Clod/DWT?

I have no knowledge of the AMD Graphics cards or drivers... 

 

Try to play back a track, via Extras, Track, Select  - select a track in that window, open it, and hit Play - it will probably also crash the game...

 

ok, I’ll try that.

Just for info, last night I tried the game (after I had made the profile change to the video  card that I posted previously) and the game crashed again. This morning, having done nothing to the game, I tried it expecting it to crash again. It didn’t - I flew two successful Single Mission missions. The first one was with the default settings and the second one, different from the first, with changed mission settings. Both flew just fine. 
Just now, as I am typing this, I tried the game again and got a Steam warning box:

“Steam Warning

Steam was unable to sync your files for Il-2 Sturmovik: Cliff's of Dover Blitz with the Steam Cloud”

 

then it goes on to tell me that my settings may be lost if I’m using another computer as it will not sync with the Steam Cloud. 
there are two live keys below that - play game  or cancel. 

I cancelled and tried again to run the game.  It crashed again from the Single Mission fly key. 

The inconsistency here is puzzling. This would be called a “short circuit” if this were an electrical wiring system. 

[jcole]

Try to play back a track, via Extras, Track, Select  - select a track in that window, open it, and hit Play - it will probably also crash the game...

 

I Tried these tracks:

The first track -Spitfire vs Bf-110.trk crashed

The second track - Hurricane vs He-111.trk played 

The third track x Landscape Flyby.trk played but with sound problems, the sound was intermittent 

The fourth one - Black Death, crashed 

Does this tell us anything more? 

[DD_FT-]

34 minutes ago, jcole said:

ok, I’ll try that.

Just for info, last night I tried the game (after I had made the profile change to the video  card that I posted previously) and the game crashed again. This morning, having done nothing to the game, I tried it expecting it to crash again. It didn’t - I flew two successful Single Mission missions. The first one was with the default settings and the second one, different from the first, with changed mission settings. Both flew just fine. 
Just now, as I am typing this, I tried the game again and got a Steam warning box:

“Steam Warning

Steam was unable to sync your files for Il-2 Sturmovik: Cliff's of Dover Blitz with the Steam Cloud”

 

then it goes on to tell me that my settings may be lost if I’m using another computer as it will not sync with the Steam Cloud. 
there are two live keys below that - play game  or cancel. 

I cancelled and tried again to run the game.  It crashed again from the Single Mission fly key. 

The inconsistency here is puzzling. This would be called a “short circuit” if this were an electrical wiring system. 

 

So, Steam cloud is on ... what if running the sim on the older computer influences the outcome as well? By syncing some files?

 

What a/c were you flying? There once was some incompatibility with the gun load outs of the 109?

 

Weird stuff ... !!   

 

On them tracks... hm. Weird as well! Very much so...

[jcole]

3 minutes ago, DD_FT- said:

 

So, Steam cloud is on ... what if running the sim on the older computer influences the outcome as well? By syncing some files?

Could be, but the other computer was turned off - no power to it. 
 

What a/c were you flying? There once was some incompatibility with the gun load outs of the 109?

Spitfire Mk I and Mk Vb. Both with the default ammo load out. 

 

Weird stuff ... !!   

I’ll say.......

 

On them tracks... hm. Weird as well! Very much so...

As I said, it reminds me of an electrical short. It runs fine sometimes (when it wants too); other times not so. I’m not sure where all this point to if anything. 

 

[DD_FT-]

Try fly some other type? Maybe the Hurricane?

 

[jcole]

4 hours ago, DD_FT- said:

Try fly some other type? Maybe the Hurricane?

 

I’ve tried various combinations- Spits, Hurricane, F4F, Tomahawk, Bf-109f, Bf-110,- and it really doesn’t seem to matter. I have attempted to fly missions with these  aircraft and the program crashes. I re-start the game, set up the same mission with the same aircraft and it works.......or it crashes again. 
 

This is such a great FS, it’s a shame, and a disappointment, that I can’t get it to run reliably. 

[Dagwoodyt]

Not sure why you have Steam Cloud enabled for Blitz. I have my .ini files backed up on my pc in case I need to reinstall. In any case I am still getting launcher crashes with single missions and in attempting to record missions. Previously recorded missions may run or crash the launcher. If I run one recording after another the launcher will eventually get fed up and crash. When restarting the game after a launcher crash the last screen that preceded the crash will usually be displayed with the game again frozen on that screen, requiring another restart. It is as if a "piece" of the game stays in ram preventing the launcher from functioning. Running a stock QM upon successful restart seems to help getting the game back to its "equilibrium" at least for a while.

[FTC_Karaya]

Try and disable Steam Cloud for Blitz/Tobruk. Then go to "Documents/1C Softclub/Cliffs of Dover/" and delete the user.ini file as well as the cache folder.

Then start the game and see if you can run tracks, quick missions etc.

[danperin]

And always keep Steam Overlay and Steam Cloud disabled for Cliffs of Dover. 

[jcole]

1 hour ago, danperin said:

And always keep Steam Overlay and Steam Cloud disabled for Cliffs of Dover. 

I’ve disabled Steam Overlay but not Steam Cloud (not that I know of anyway). I thought you need cloud to run CLODB. How does one disable the Cloud? 

[danperin]

Here, mate

 

Right Click over the game in Library>Properties>GENERAL

 

Edited February 10, 2021 by danperin

[FTC_Karaya]

4 hours ago, jcole said:

I thought you need cloud to run CLODB.

 

It's entirely optional and actually better to disable the cloud so you can locally backup and manage your .ini files.

The Steam Cloud sometimes has its own peculiar ways which can lead to issues.

[Buzzsaw]

Thanks for your assistance to jcole guys!

 

Sorry, I have been busy with Real Life matters.

 

jcole:  As they mention, always disable Steam Overlay and Steam Cloud for the game.

[jcole]

Thanks you all, you’ve all been just Super helping out a new guy. I’ll give this a try first chance I get today and report back.

[jcole]

Got a chance to try out the latest recommendations. Before I made any changes, I got into the game and flew a mission.  It crashed after several minutes into the mission. Following the above instructions, I then disabled Steam Cloud, Steam Overlay and created a controller file which I loaded. Three attempts and three crashes after hitting the fly key. I  could have done something incorrectly but don’t think so. It just didn’t work for me

l then re-enabled Steam Cloud and got into the game to fly a Single Mission profile. Half way thru the mission (which I was enjoying), the game crashed again back to the desktop. Tried several times again, with Steam Cloud still activated, Steam Overlay deactivated. Of six attempts to fly, three crashed back to the desktop upon hitting the FLY key , two resulted in a frozen cockpit view before crashing back to the desktop,  and one I was able to fly the mission from beginning to end. The order in which these occurred were random. 
 

This is puzzling, as I can still fly the game on my older HP computer (which has Steam Cloud and overlays enabled) but not the new one - consistently.  I’m not sure of my next steps here. I’ll have to think this one out some. 

Again, thanks to all for your help. 

Edited February 12, 2021 by jcole

[Buzzsaw]

6 hours ago, jcole said:

Got a chance to try out the latest recommendations. Before I made any changes, I got into the game and flew a mission.  It crashed after several minutes into the mission. Following the above instructions, I then disabled Steam Cloud, Steam Overlay and created a controller file which I loaded. Three attempts and three crashes after hitting the fly key. I  could have done something incorrectly but don’t think so. It just didn’t work for me

l then re-enabled Steam Cloud and got into the game to fly a Single Mission profile. Half way thru the mission (which I was enjoying), the game crashed again back to the desktop. Tried several times again, with Steam Cloud still activated, Steam Overlay deactivated. Of six attempts to fly, three crashed back to the desktop upon hitting the FLY key , two resulted in a frozen cockpit view before crashing back to the desktop,  and one I was able to fly the mission from beginning to end. The order in which these occurred were random. 
 

This is puzzling, as I can still fly the game on my older HP computer (which has Steam Cloud and overlays enabled) but not the new one - consistently.  I’m not sure of my next steps here. I’ll have to think this one out some. 

Again, thanks to all for your help. 

I still think this may have something to do with your mis-matched RAM.

 

As mentioned, I have a question about what HP advertised as their components... the material you sent doesn't show the mis-match your system has.  All RAM should be running 3200 mhz.

[343KKT_Kintaro]

On 2/2/2021 at 2:36 AM, jcole said:

This model HP computer was advertised with a “12 GB DDR4-2666 SDRAM (1x 4 GB, 1 x 8 GB)”. That’s how it came and that’s how I bought it; I didn’t question the set up.

 

 

Please do question the set up, at least in your own analysis of the problem (no need o go back to the seller).

 

Inside your computer, there's this slot that is occupied by a 4 Gb RAM stick... while the other stick in the RAM block is a stick of 8... and this is very unusual...

 

SO MY ADVICE IS THE FOLLOWING: If you aren't selfconfident enough to intervene yourself inside your computer... then bring it to a professional (not necessarily the store or retail shop were you purchased the machine) and ask for a cost estimate for a RAM upgrade. Tell him you want to run a video game and that you need a 16 Gb dual channel RAM installation (2x8 Gb). This won't cost a fortune and, in my opinion, will resolve the problem (as Buzzsaw already repeated several times). At any rate, if the problem is not resolved, a RAM set of 16 Gb in 2x8 Gb dual channel will be useful, in terms of computer performances, with 99,999999% of the existing video games, present and future.

[jcole]

The more I look into it, the more the RAM mismatch becomes questionable.

I did not get a helpful response from the HP Tech when I raised the question of mismatched RAM on my new computer. He down played it as not being relevant to any particular problem I was experiencing. However, doing some on-line research (as well as all the good counsel I get here) seems to indicate that while maybe not directly related to specific issues, it’s not the ideal or optimal configuration. 
I looked on Amazon and found the below replacement RAM for about $80.00, free shipping and returnable. There’s also the link below  for more info. I can change them out but are these good to go for? 
Your advice and good counsel are alway welcomed. Thanks again. 

Crucial Ballistix 3200 MHz DDR4 DRAM Desktop Gaming Memory Kit 16GB (8GBx2) 
 

https://www.amazon.com/gp/product/B083TYS4TL/ref=ox_sc_saved_title_1?smid=ATVPDKIKX0DER&psc=1

[343KKT_Kintaro]

23 minutes ago, jcole said:

The more I look into it, the more the RAM mismatch becomes questionable.

I did not get a helpful response from the HP Tech when I raised the question of mismatched RAM on my new computer. He down played it as not being relevant to any particular problem I was experiencing. However, doing some on-line research (as well as all the good counsel I get here) seems to indicate that while maybe not directly related to specific issues, it’s not the ideal or optimal configuration. 
I looked on Amazon and found the below replacement RAM for about $80.00, free shipping and returnable. There’s also the link below  for more info. I can change them out but are these good to go for? 
Your advice and good counsel are alway welcomed. Thanks again. 

Crucial Ballistix 3200 MHz DDR4 DRAM Desktop Gaming Memory Kit 16GB (8GBx2) 
 

https://www.amazon.com/gp/product/B083TYS4TL/ref=ox_sc_saved_title_1?smid=ATVPDKIKX0DER&psc=1

 

 

Please guys assist jcole with this RAM stick and systems compatibility thing. The link jcole just provided seems ok to me, but I'm no expert on these matters and I don't want to be a bad guidance for him. Please fellows, we need more advice. Buzzsaw... any thoughts? Are those RAM sticks good for our friend jcole?

[DD_FT-]

What if you try and run it with only one memory stick?

 

It should run on 4GB me thinks. Maybe it will stutter due to lack of memory. If it still crashes, the mismatch will not be the cause of the crashes.

 

- If it does not crash with 1x 4GB stick, swap it for the other one. Repeat. If it still does not crash, the mismatch is the problem. If it does crash with the 1x8GB, then that stick could be faulty.

 

- If it does crash with 1x 4GB, and it also crashes with the 1x8GB, it should be a game-config issue. (Which one? No idea...)

 

 

 

Now do be careful in removing and placing the sticks ... static electricity and rough handling might damage them...

[Dagwoodyt]

12 minutes ago, DD_FT- said:

What if you try and run it with only one memory stick?

 

It should run on 4GB me thinks. Maybe it will stutter due to lack of memory. If it still crashes, the mismatch will not be the cause of the crashes.

 

- If it does not crash with 1x 4GB stick, swap it for the other one. Repeat. If it still does not crash, the mismatch is the problem. If it does crash with the 1x8GB, then that stick could be faulty.

 

- If it does crash with 1x 4GB, and it also crashes with the 1x8GB, it should be a game-config issue. (Which one? No idea...)

 

 

 

Now do be careful in removing and placing the sticks ... static electricity and rough handling might damage them...

Seems like the way to go IF you are going to open your unit at all. Seems like a simple project and might help you become more confident in dealing with your hardware. OTOH any unauthorized entry into a unit under warranty might become obvious if screws or access panels get damaged in the process, either by you or by a local repair facility. If done by a local repair shop you will obviously have to factor that cost into the equation.

[343KKT_Kintaro]

I disagree, DD_FT-, as 4 Gb of RAM is not enough to run the game. 8 Gb is sufficient enough as I'm running the game myself  with 2x4 Gb RAM (I hope, 24 Gb of RAM very soon).

 

Also, DD_FT-, our friend jcole should confirm if whether or not he feels he is able to unplug the computer, open it... and remove that 4 Gb stick for a test. If he thinks it's better not to do it himself but to leave the operation to a professional... then why not upgrading the computer to 16 or 32 Gb of RAM?

[DD_FT-]

3 minutes ago, 343KKT_Kintaro said:

I disagree, DD_FT-, as 4 Gb of RAM is not enough to run the game. 8 Gb is sufficient enough as I'm running the game myself  with 2x4 Gb RAM (I hope, 24 Gb of RAM very soon).

 

Also, DD_FT-, our friend jcole should confirm if whether or not he feels he is able to unplug the computer, open it... and remove that 4 Gb stick for a test. If he thinks it's better not to do it himself but to leave the operation to a professional... then why not upgrading the computer to 16 or 32 Gb of RAM?

You got a point there, 8GB is minimum. Mind you, I am only suggesting a test-situation here.

If it starts with 4GB, it will either crash when hitting fly, or it will not. Same error, or something else, either way, it will tell him something...

 

 

 

I am only suggesting stuff here, my ideas to get closer to the cause of this issue. It's not a set of instructions. I am not telling him what to do!

Based on what jcole has typed on this forum so far, I think he is perfectly capable to decide for himself what to do with the words/suggestios/information he reads around here

 

 

 

 

[343KKT_Kintaro]

10 minutes ago, DD_FT- said:

I am only suggesting stuff here, my ideas to get closer to the cause of this issue. It's not a set of instructions. I am not telling him what to do!

Based on what jcole has typed on this forum so far, I think he is perfectly capable to decide for himself what to do with the words/suggestios/information he reads around here

 

 

No worries my friend, my point is if jcole removes the 4Gb stick and leaves the 8Gb stick only... and the game doesn't crash again, this should be sufficient evidence about a mis-matched RAM problem.

 

AND... if jcole is not self-confident for proceeding to the above mentioned test himself, then he simply should ask a professional to upgrade his RAM up to 16Gb, or even up to 32Gb (that latter would be even better, if possible).