Unable to pre-purchase il2 BON "unable to process your request"

[novicebutdeadly]

Good afternoon Gents (and ladies of course!)

Today I tried to pre-purchase il2 BON and the Hurricane, but when I tried to pay I got:

Your payment could not be processed. Please contact customer support for further assistance.


Thinking that maybe I didn't factor in some unseen currency conversion charge, I selected just "BON" and was again given the above ?

I use a re-loadable VISA card which hasn't had any issues in the past 

Does anyone know if the the payment site down atm?