VIVE COSMOS

[3uster3oo]

Just a heads up, got one of these Monday set it up that evening first thing that came up low light recommend more light this is in the same room I use my Rift S with no problem. I gave it second try the next day in day light { well lit room with French doors and windows } again same message and the only way to bypass was to have lights on in the room as well. The hand tracking is a joke on this and the picture is no better then the Rift S and half the frame rate of the rift. So decided to return and what a joke this is 3 emails saying I would like to return the item 3  emails back saying that it will get better with software and firmware upgrades. My fourth email just said I want to return and my money back which I have a right too  Got a email back saying we booked the VIVE Full KIT for order number 1-------0 to be returned,  however please be informed that you will need to ship the device to the below address on your own expense: The address is in Romania, I'm in the UK. They gave me a reference number so I visited there website and used the number and its listed as a repair or swap. So for the price of £700 you would be better off with a Rift S and give the VIVE COSMOS a miss. Not worth the money or hassle. 

[SCG_Fenris_Wolf]

I'm sorry man, these guys have been a real rip-off in the past already.

 

Hey, can't you hand it back to the vendor you sold it from?

[Vapour]

I pre ordered the cosmos then got cold feet at the thought of being an early adopter.

As far as I was concerned it was coming from a supplier in Ireland.

 

Whenever I cancelled my preorder it wasn't as simple as it sounds, took about 4 days to get it cancelled, nowhere on their site could I find a cancel pre order option, I had to select another option and add  in the comments I wanted to cancel my order.

 

All that was enough to steer well clear in future.

 

This came on my order email, maybe someone there can help?

 

The Seller, Data Controller and Entity Responsible for the Content of this Site is

Seller:	Digital River Ireland Ltd
Company Number:	406071
Registered Office:	Unit 153, Shannon Free Zone West Shannon, Co. Clare, IRELAND + 353 61 230 000 phone + 353 61 230 001 fax enquiriesemea@digitalriver.com
VAT Number:	IE6426071C
Managing Director:	Margaret McMahon KT Schmidt
Publication Director:	General Manager, Digital River Ireland Ltd.
Company Hosting Site:	Digital River Ireland Ltd
Company Number:	406071
Registered Office:	Unit 153, Shannon Free Zone West Shannon, Co. Clare, IRELAND + 353 61 230 000 phone + 353 61 230 001 fax enquiriesemea@digitalriver.com
VAT Number:	IE6426071C
Managing Director:	Margaret McMahon KT Schmidt

[3uster3oo]

3 hours ago, SCG_Fenris_Wolf said:

I'm sorry man, these guys have been a real rip-off in the past already.

 

Hey, can't you hand it back to the vendor you sold it from?

Hi, brought it from the VIVE UK website, payment went to Ireland. Under your consumer rights you have 14 days (cooling off period) where you can return if not what you expected you may be liable for postage, but I'm sure that's not out of the country. I'm afraid if I send it I'll be sent another back and I have all ways said I don't want another just a refund.

2 hours ago, Vapour said:

I pre ordered the cosmos then got cold feet at the thought of being an early adopter.

As far as I was concerned it was coming from a supplier in Ireland.

 

Whenever I cancelled my preorder it wasn't as simple as it sounds, took about 4 days to get it cancelled, nowhere on their site could I find a cancel pre order option, I had to select another option and add  in the comments I wanted to cancel my order.

 

All that was enough to steer well clear in future.

 

This came on my order email, maybe someone there can help?

 

The Seller, Data Controller and Entity Responsible for the Content of this Site is

Seller:	Digital River Ireland Ltd
Company Number:	406071
Registered Office:	Unit 153, Shannon Free Zone West Shannon, Co. Clare, IRELAND + 353 61 230 000 phone + 353 61 230 001 fax enquiriesemea@digitalriver.com
VAT Number:	IE6426071C
Managing Director:	Margaret McMahon KT Schmidt
Publication Director:	General Manager, Digital River Ireland Ltd.
Company Hosting Site:	Digital River Ireland Ltd
Company Number:	406071
Registered Office:	Unit 153, Shannon Free Zone West Shannon, Co. Clare, IRELAND + 353 61 230 000 phone + 353 61 230 001 fax enquiriesemea@digitalriver.com
VAT Number:	IE6426071C
Managing Director:	Margaret McMahon KT Schmidt

 Thanks for the info. I've got someone from there Facebook page looking into it from the US, they agreed it don't seem right having to pay to send aboard. They don't like you putting story's like this on their page. From what I can see on that everyone having trouble with it and wanting to return. Same here wouldn't touch a VIVE even if was free.

  

[lurch9494]

On 10/10/2019 at 11:36 PM, 3uster3oo said:

Just a heads up, got one of these Monday set it up that evening first thing that came up low light recommend more light this is in the same room I use my Rift S with no problem. I gave it second try the next day in day light { well lit room with French doors and windows } again same message and the only way to bypass was to have lights on in the room as well. The hand tracking is a joke on this and the picture is no better then the Rift S and half the frame rate of the rift. So decided to return and what a joke this is 3 emails saying I would like to return the item 3  emails back saying that it will get better with software and firmware upgrades. My fourth email just said I want to return and my money back which I have a right too  Got a email back saying we booked the VIVE Full KIT for order number 1-------0 to be returned,  however please be informed that you will need to ship the device to the below address on your own expense: The address is in Romania, I'm in the UK. They gave me a reference number so I visited there website and used the number and its listed as a repair or swap. So for the price of £700 you would be better off with a Rift S and give the VIVE COSMOS a miss. Not worth the money or hassle. 
 

 

 

As you are in the UK, contact Trading Standards, once you have logged the issue with them, if HTC (or the seller) start playing silly buggers about the return, you will get the help you need. They have been excellent in the past for me...