Bought Pimax 5K+ through Amazon Prime. Received scratched lenses. It is going back

[SCG_Redcloud111]

Hey, guys.

 

In essence, I was able to demo a Pimax 5K+ for a few hours, but I will be sending it back. My situation is that I am only in the States for a few more days before heading to Brazil for three weeks, then back to the Middle East. Anyway, I bought the Pimax 5k+ based on thorough research done by helpful guys like Chili and Fenris. Funny thing, the day I ordered the Pimax, Chili made his final announcement to go with the Index.

 

When I received the box there was no sticker verifying it hadn't been opened. Sure enough, the stickers on the lenses had been removed. Even worse, the lenses were scratched. Both of them. It was obvious someone with glasses had used them. Also, one of the velcro strips on the headstrap had come off, so it wouldn't work.

 

I had two hours last night after family went to sleep to try it out. Regarding setup, I was able to install Pi-Tools and fire up War Thunder and Il2 quite easily. Both needed the parallel projection option selected. I was quite satisfied with the increased FOV. But, without something like the DAS, which I have ordered but haven't received, the headset felt very uncomfortable. I do realize that adding another piece of cushion helps with this. It also seems quite necessary if you wear glasses. Otherwise, you will be rubbing up against the lenses. I also was quite happy with the increased FOV while in a G2, even in the normal selection in Pi Tools. I could easily see farther along each wing than in my Odyssey+. In the largest FOV it was, of course, much larger. But the drop in image quality, as most people say, was too much to use.

 

My biggest takeaway from all of this is that Amazon is a great tool to use if you are unsure about something like a Pimax. I can say I would have been thrilled to keep it if the product had come in pristine condition and felt as if it would last.

 

I would be interested in hearing from anyone with a Pimax how durable it is, how it is holding up for daily use with IL2, how it feels on your head for a two-hour session, etc?

 

Thanks!

 

Edited July 17, 2019 by redcloud111

[fiddlinjim]

I have been using my 5K+ for several months now and no serious issues or problems what so ever.

The initial setup requires attention but once completed everything is fine.

I fly Il2 practically every day anywhere from 1 to 3 hours and the unit continues to perform perfectly.

The shining issue with Pimax is the FOV, when in a dogfight and trying to stay on the six of an enemy it is really appreciated.

Pimax continues updating their product software and each one is better than the previous, they have stated that they are 

developing a new head strap which I will probably buy but personally I don't have a big problem with the current strap.

Whenever I have emailed Pimax with a question or concern they have always responded immediately with a case number and

with an appropriate answer within 24 hours. 

The clarity of the cockpit view coupled with the normal FOV continue to justify that I made the correct choice in VR units. 

I am sure the Index and Rift S are good products but if buying anew I would purchase the 5K+ again.   

Edited July 17, 2019 by fiddlinjim
spelling

[dburne]

Yeah Amazon Prime is the way to go for these devices if one has access to it.

Very easy to return within 30 days.

[chiliwili69]

1 hour ago, redcloud111 said:

Funny thing, the day I ordered the Pimax, Chili made his final announcement to go with the Index.

Aahh!  it was not an easy decision...  

Both headset are great in their respective fields once you use the DAS or I suppose the new head strap Pimax is finishing now.

 

I have used it from 1st January but only in sessions of 2-3 hours every two weeks. So, not really a lot. But during these 2-3 hours it was quite OK.

 

Like every headset you can enjoy it for a period of time and sale it later to buy another one. So, don´t worry about taking the best choice, it is very subjective.

What it is for sure is that in two-three years all the current devices will become obsolete.

[SCG_Redcloud111]

Thanks guys. I have several weeks now to continue reading anecdotes and reviews before I choose. It really does seem like both Index and Pimax are fine choices. My main concern with Pimax is that I will probably order from them once I am back home, and if they send me something defective, it will be a major hassle. Truth be told, I am a bit concerned about Valve's RMA as well. Amazon, of course, is great.

[SCG_Fenris_Wolf]

There's been users reporting having to dispute payments to Valve because they wouldn't move on returns.

 

If you can, go with Amazon. You're on the safe side there, whatever you order.

 

 

I've had the 3rd 34" monitor here, at the same time, because the first 2 were either with dead pixels or big scratches on the side (everything also sold as "new", in 2017). But still, they took them back *after* sending me a new one each time. That's some service neither Valve nor Pimax give directly.

 

I've had 3 Rift CV1s break, without outer physical damage. Their RMA was terrible (2017, don't know about now). Valve's return was also an issue, I'm still waiting for the money to return on the Index package through my buddy, even though they are obliged to do it by German law. They were quicker to send out the Index Controllers than to return the money. Atm they seem to care about sales only. And flaming Index critics on Reddit   ❤️ the controllers though.

Edited July 18, 2019 by SCG_Fenris_Wolf