Issue buying collector aircraft

[[=PzG=]-Southernbear]

Now before I start, yes I have gone to support with a ticket I'm just covering my bases here...

 

I wanted to by the Spitfire Mk V for my account off the website yesterday but it wouldn't go through even though I had the money and input all data correctly including the $1 verification amount which I don't see why has popped up onto my account anyway and yet I got similar to what you see in the image once I pressed 'buy'.

 

Now yesterday was ANZAC day and I attributed purchase issues to my bank not processing orders on that day however come tonight the day after and it gave me the same image you see below only it actually charged my bank this time. Its been about 20min and I still don't have evidence of the plane in my website account and neither in game. Has anyone had similar issues and or can anyone help?

P.S I'm not looking for a refund because I do want the plane i just...well...need to be actually able to get the plane

[Herne]

Are you using the steam or stand alone client ? 

 

If steam client then you may need to link accounts if you have not done so already.

[[=PzG=]-Southernbear]

13 minutes ago, =11=Herne said:

Are you using the steam or stand alone client ? 

 

If steam client then you may need to link accounts if you have not done so already.

I downloaded it off steam but bought most if not all my things off the website using the account which it asked me to create when i first booted up the game...all purchases have been off their website aside from the Hs 129 because I screwed up when I first wanted to buy a friend a plane and refunded it....I had $10 on my steam idk what to do with and bought the Duck. otherwise its all been on the website for example my last 2 purchases was BoBP for a friend and Battle of Kuban for myself (granted I have throught since the Spit Mk V is the last plane of Kuban I have left to get and that I bought the spitfire and Duck individually rather in the Deluxe BoK bundle perhaps something is screwing up with that? idk)

[Herne]

that sounds good, when you launch your steam client do you have an option to link accounts ? if you have done it already it should automatically log in. If you have not done it, you will see a username and password field, and an option to link accounts.

 

The way I understand it, is that you must link accounts in order for your purchased content from the game store to be unlocked on your steam client, and vice versa. 

If you are happy that your accounts are linked, launch the client and use the Quick Mission, pick any mode you like free flight, 1 v1, or squad v squad, and search for and select the spit v in allied aircraft.

 

if you are able to select and fly it there then everything is ok. 

Kuban career mode I think the spit is not available for the entire campaign, only certain phases of the campaign, so I wonder if this could be causing confusion ? 

Edited April 26, 2019 by =11=Herne

[[=PzG=]-Southernbear]

9 minutes ago, =11=Herne said:

that sounds good, when you launch your steam client do you have an option to link accounts ? if you have done it already it should automatically log in. If you have not done it, you will see a username and password field, and an option to link accounts.

 

The way I understand it, is that you must link accounts in order for your purchased content from the game store to be unlocked on your steam client, and vice versa. 

If you are happy that your accounts are linked, launch the client and use the Quick Mission, pick any mode you like free flight, 1 v1, or squad v squad, and search for and select the spit v in allied aircraft.

 

if you are able to select and fly it there then everything is ok. 

Kuban career mode I think the spit is not available for the entire campaign, only certain phases of the campaign, so I wonder if this could be causing confusion ? 

I mean I don't see how this is an issue since I already have bought the P40, A3, BoBP and Kuban without issue but thanks anyway

 

[Herne]

1 minute ago, Southernbear said:

I mean I don't see how this is an issue since I already have bought the P40, A3, BoBP and Kuban without issue but thanks anyway

 

 

Ok, well customer support will respond to your ticket, it just might take a while.

 

Another thing you could try is logging in to the IL2 store and clicking purchases. You should see what the game thinks is on your account there.

 

[[=PzG=]-Southernbear]

2 minutes ago, =11=Herne said:

 

Ok, well customer support will respond to your ticket, it just might take a while.

 

Another thing you could try is logging in to the IL2 store and clicking purchases. You should see what the game thinks is on your account there.

 

Done all that, doesn't pop up anywhere and the ticket basically got a support person so palm me off to Xsolla support so I'm waiting on a support ticket from them now

[Herne]

2 minutes ago, Southernbear said:

Done all that, doesn't pop up anywhere and the ticket basically got a support person so palm me off to Xsolla support so I'm waiting on a support ticket from them now

 

ok good luck ! hope you are able to jump into the spit v really soon