[Resolved] Can't download game installer...

[whamil77]

Can't reach server.  I am new to IL2.  Is there something out of the ordinary that I need to know to download my purchase?

Edited August 5, 2018 by whamil77

[ShamrockOneFive]

A few steps:

1. Go to: www.il2sturmovik.com
2. In the top right corner click 'Login'
3. Once logged in, click on Download (or Profile first if you're not there) and begin the download.

 

[whamil77]

38 minutes ago, ShamrockOneFive said:

A few steps:

1. Go to: www.il2sturmovik.com
2. In the top right corner click 'Login'
3. Once logged in, click on Download (or Profile first if you're not there) and begin the download.

 

Thank you for the response.  I have done all of that several dozen times. 

 

In Firefox, it just continues to wait on the server and continues to try and download (for hours).

In IE, it freezes the browser to the point that it has to be killed with the Task Manager.

In Chrome, it tries for a few seconds and then says the server can be reached. 

Edited August 5, 2018 by whamil77

[ShamrockOneFive]

14 minutes ago, whamil77 said:

Thank you for the response.  I have done all of that several dozen times. 

 

In Firefox, it just continues to wait on the server and continues to try and download (for hours).

In IE, it freezes the browser to the point that it has to be killed with the Task Manager.

In Chrome, it tries for a few seconds and then says the server can be reached. 

 

Alright, I double checked that its not a server problem on their end... I can download the installer in under 30 seconds. So their server is fine. That leads me to suspect you have something blocking the download.

 

Do you have overly intrusive security software like Norton installed that may be blocking or preventing downloads? Interesting that the three browsers all fail and do so in different ways.

[whamil77]

2 minutes ago, ShamrockOneFive said:

 

Alright, I double checked that its not a server problem on their end... I can download the installer in under 30 seconds. So their server is fine. That leads me to suspect you have something blocking the download.

 

Do you have overly intrusive security software like Norton installed that may be blocking or preventing downloads? Interesting that the three browsers all fail and do so in different ways.

 

I do have Norton,  but I disabled the Firewall and Auto-Protect.  Maybe I need to disable it altogether during the download?

[ShamrockOneFive]

7 minutes ago, whamil77 said:

 

I do have Norton,  but I disabled the Firewall and Auto-Protect.  Maybe I need to disable it altogether during the download?

 

Don't know and don't know if Norton is the issue (hard to tell from here :)) but something on your end is blocking your download. That's for sure.

[whamil77]

1 minute ago, ShamrockOneFive said:

 

Don't know and don't know if Norton is the issue (hard to tell from here :)) but something on your end is blocking your download. That's for sure.

Re-booted and it works just fine.  That makes me an idiot for not doing it earlier.

A humble thank you for your help.