What's going on with support?

[e9000es]

Hi I submitted a support ticket two weeks ago and haven't even had a reply to say they've received my message. I need to change the email associated with my account pls. As I'm waiting for this to be resolved before I buy the new early access modules I would have thought someone would care about this. Thanks

[Thad]

How in the world did you lose your e-mail account? Your game account is tied to it. Without it you can't access the game or your profile. ?

 

One can change the password but not the e-mail data. 

 

Anybody have any ideas what he can do?

[II/JG17_HerrMurf]

He may have tied it to a work email and is changing jobs - or some analog of this scenario.

 

Support can be slow at times but they will get back to you.

 

All of my games, regardless of platform, are tied to a single generic email for this exact reason. Use a public email; gmail, hotmail, yahoo, etc for this purpose so you never risk losing it in the future.

[e9000es]

Yeah I've changed isp so I've moved everything to my gmail account, this is the only account I've had any issue with. Seems strange that they don't even have a automated response to say they received the ticket... do any support staff read these forums? Thanks.

[Dakpilot]

Currently they are short staffed due to national summer holidays. 

There are also two larger than normal issues support is dealing with ; the FC promo code confusion and recent steam key problem. I would guess these three factors are contributing to your inconvenience.

Unfortunately patience and perhaps re submitting are the only solution 

 

Cheers, Dakpilot 

[e9000es]

ok thanks