Need a VR/Tech Guru

[D_Konig]

Hi guys, hoping someone here can help me sort this out. I've tried oculus support numerous times, reddit forums, I have no idea whats going on.

 

My VR setup was a pain to get going but once I did get it installed successfully it ran great... for a week or two. Now I have constant CTD problems that I can't seem to resolve. I exceed all the hardware specs and the compatibility tool is fine. I changed nothing about my setup hardware , software or otherwise. Some of the crash dump logs made it seem as though there was a loss of contact with the sensor and for whatever reason, the sensor disconnects and reconnects at random and when this happens during the application im assuming is what is causing it to crash.

 

I installed a 3.0 USB board to get the rift to work and am only guessing that there is some kind of conflict happening where the different USB boards are fighting over the port? If that makes any sense.

I tried all different ports, nothing made a difference.

 

Oculus support told me the best they could figure was that I had a faulty sensor and a couple times I was quick enough to check the oculus UI and it said there was poor tracking quality from the sensor. I bought another one foolishly, but I still have the exact same problem so it isn't the sensor causing this. Theres something wrong with my USB ports or motherboard is my best guess but Im a novice as far as this stuff goes so Im pretty lost as to how to fix this.

 

I would really like to get it to work and start playing regularly with some online squadrons, and to get my moneys worth out of this extremely expensive toy.

 

Any help is appreciated, hopefully this problem sounds familiar to somebody somewhere.

UPDATE 1: I seem to have partly sorted out the disconnect/reconnect thing, but unfortunately IL-2 still crashes inexplicably while in game with no error messages. Just crash to desktop. No clue what is causing it yet, I really thought it was the USB thing although that couldn't have helped. It still disconnects but only for a split second and it happens far less frequently and it is just the sensor plugged into the 3.0 port. I have a second one in a 2.0 port that is stable.

Edited August 4, 2018 by D_Konig

[dburne]

Are you plugging the Rift into your GPU directly with the HDMI cable?

What GPU are you running?

What USB 3.0 board did you get? Is it powered?

Do you have power management disabled for your Rift Sensors and Oculus USB in Windows Device Manager ?

 

 

 

Edited August 3, 2018 by dburne

[D_Konig]

Yes, the rift doesn't work otherwise if it isn't plugged into the GPU.

GFX 1080

Not sure of the brand name, no it isn't its just plugged into the motherboard.

All power saving options are disabled.

[dburne]

Have you tried re-running the entire Oculus setup routine?

PITB but may be worth a shot.
 

11 minutes ago, D_Konig said:

Yes, the rift doesn't work otherwise if it isn't plugged into the GPU.

GFX 1080

 

 

Yeah  I was mainly making sure you were not using say an adapter, like HDMI to Display Port.

[D_Konig]

Yeah I've uninstalled and reinstalled twice, used the repair tool - no change. Oculus tech support just flat out stopped responding to help requests and my emails.

I have a real nice 1500 dollar paperweight and sleep mask. Pretty sweet. I bought a refurbished one too so I can't even return it for a refund.

 

What I don't understand is, it worked fine for a couple weeks with no issues now it wont run for 3 minutes without crashing. Someone told me there was an update that caused problems or something but I doubt I'm the only one in the world with this problem - it has to be something else.

EDIT: see above

Edited August 4, 2018 by D_Konig

[dburne]

If you have not yet, you might try posting on the Oculus Forums the issue you are having, there are some pretty helpful folks over there.

I would also suggest messaging cybereality on their forums , he is an Oculus employee and can be pretty helpful in escalating support tickets.

Or at least tag him in a thread you create with the @ sign.  

Edited August 4, 2018 by dburne

[coconut]

9 hours ago, D_Konig said:

What I don't understand is, it worked fine for a couple weeks with no issues now it wont run for 3 minutes without crashing. Someone told me there was an update that caused problems or something but I doubt I'm the only one in the world with this problem - it has to be something else.

 

It could be an environmental issue, or an under-powered USB hub. If you have many USB devices, try disconnecting as many as you can. I occasionally get very short sensor losses, which I attribute to signal quality issues. Too many USB devices, maybe. Perturbations from radio waves can also cause problems, try too keep mobile phones at a distance (a few meters should be enough).

[D_Konig]

Well I have a USB hub that my pedals and hotas are plugged into but it has an external battery plugged into it. I hadn't considered the mobile phone aspect, it's possible I suppose..

Now im wondering if perhaps its the headset that has a problem? I keep finding HARDWARE HEALTH: BAD message lines in the dump files but apparently that doesn't necessarily mean anything.

 

Another odd thing is - if I try to set up the rift through the oculus app, it doesn't work. The first screen where it shows all your devices plugged in are green and good to go but when I get to the sensor screen it says theres a hardware problem and to try again or skip setup, like it can't detect the sensors for some reason.

 

EDIT: Nevermind, its not the sensors it cant detect but for some reason it's trying to locate an oculus touch that doesn't exist, I don't have, and didn't select as a setup option and won't let me configure the rift without it apparently.

 

I'm sure this has something to do with USB boards as I had a hell of a time just getting it installed in the first place and eventually had to disable a USB controller in the device manager just to get the install to work but that has no effect anymore. 

 

I'll try the oculus forums I guess. I tried reddit and the oculus support tickets but neither have been helpful.

Edited August 4, 2018 by D_Konig

[D_Konig]

I think I found the problem. I unblocked some power management settings that were on my USB ports and hubs so windows wouldn't shut them down. It worked for a few minutes but then crashes entirely, forcing a hard reboot of the entire machine - so I'm guessing my power supply is overloaded which makes sense since I did overclock the CPU a little bit around the time this problem seemed to get worse.

 

My power supply is a good 5 years old anyway, im not positive but I think its only 500w tops, maybe even 450.

[dburne]

5 hours ago, D_Konig said:

I think I found the problem. I unblocked some power management settings that were on my USB ports and hubs so windows wouldn't shut them down. It worked for a few minutes but then crashes entirely, forcing a hard reboot of the entire machine - so I'm guessing my power supply is overloaded which makes sense since I did overclock the CPU a little bit around the time this problem seemed to get worse.

 

My power supply is a good 5 years old anyway, im not positive but I think its only 500w tops, maybe even 450.

 

Sounds like that may well be it.

You can also try going back to your default clock speed to see if that helps.

[D_Konig]

I certainly hope that's all it is because this is getting really expensive lol This PC is a money pit. New power supply should be here Thursday. I'll check the clock speeds if I get a chance before then. Im too lazy to tear open my machine to see what the wattage is on the one I have but its at least 4-5 years old now. Its definitely not higher than 550 or 600 which is what I think I read is more optimal for Rift setups especially with a lot of USBs and heavy duty graphics cards, nevermind overclocks etc.

 

Would also explain why I cant overclock the CPU or GPU any further without my PC rebooting. There were factory installed options for overclocking up to almost 5ghz but I can only get away with 4300-4.4ghz or so. Anything higher and it just crashes on startup and reboots.

 

I NEED MORE POWER

[PainGod85]

There are two components you never, ever skimp on.

 

One is the case because you'll keep it for a decade or more.

 

The other is the PSU because it can make the difference between having a fried PC or having a fried PSU after a lightning strike. This has personally happened to me.

Also, you don't want your PSU to always work in the upper range of its capacity - efficiency goes down there, and eventually a larger PSU for another ten or twenty bucks more would've been the cheaper option after all.