adonys Posted July 25, 2018 Posted July 25, 2018 I've filled up a customer support ticket at https://il2sturmovik.com/support/request/ on Thursday 19th July 2018, and I haven't received any ticket email, nor any response from them. I've tried again today, still no ticket email to confirm they've got my question. Can anyone help me contact customer support directly, please?
No.85_Camm Posted July 25, 2018 Posted July 25, 2018 You should be able to contact them by clicking on the Support label in the Launcher. I sent a message two days ago and still have had no acknowledement.....so you aren't the only one waiting for a reply
rjdunn03 Posted July 26, 2018 Posted July 26, 2018 As Jason and others have mentioned, there is only one employee working support for the company. Even working day and night, weekends and holidays, it could take a while to given the large number of keys that were cancelled that they are working to re-instate. Doesn't help that it is a Russian named Babushka who is not a native English speaker. I'm actually surprised they haven't called in a couple minimum wage temps to help sort this out in a timely manner. But I digress.
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now