DO NOT BUY FROM GREY/BLACK MARKET WEBSITES

[Jason_Williams]

Pilots,

 

Just a reminder to NOT buy any of our products from unlicensed "grey" market websites. You are all aware which sites I am referring too. Today while doing some back end work related to our recent and improved Steam integration, we deactivated a batch of old keys that appeared to be unused so we could replace them with some fresh updated keys needed for a special program. These new keys were to be used to meet some other obligations we promised our customers related to Steam. Turns out a large percentage of those keys were obtained through fraud and abuse and then sold second-hand through grey market sites that do not have a license to sell our products. As we have stated before, such keys are subject to deactivation at any time once the fraud is either purposely or in the case, accidentally discovered. Combating fraudulent purchases is a never ending battle and we have taken steps to minimize this so we can avoid what happened today. But we can't beat this problem alone. If you like our products, protect yourself by buying only through our website direct or through Steam direct or from one of our few licensed re-sellers like Gamersgate etc. If you have a question about a retailer ask us and we will let you know if they are legit.

 

If a key or product you own was inadvertently deactivated that was bought direct from us or direct from Steam contact our support and we will investigate your case. You will need to show proof that you made the direct purchase for us to re-instate the product. If your key was deactivated and you bought it from a grey market site you need to contact them for a refund. We have ZERO control over their policies and have ABSOLUTELY NO relationship with them whatsoever, hence why we do not encourage anyone to buy from such websites.

 

We offer many aggressive discounts and promo codes throughout the year and there is really no need to buy from such sites. There are even several users who purchase many licenses and give them away to players with little money. This community is quite generous. Such fraud is the worst kind of greed and it is perpetrated by scum who don't care about your hobby or this small genre. Don't reward them by buying from grey market sites.

 

Jason