molotovb Posted June 6, 2018 Posted June 6, 2018 I ordered a stick from Virpil a couple of weeks ago now, and haven't seen anything other than that the order was 'confirmed.' Getting a little frustrated, opened a ticket about it awhile ago and haven't heard back. Anyone with experience ordering from Virpil (particularly from the US) care to share the general timeline of how this worked for you? Everything I ordered is in stock, so it's a little weird that putting the stuff into a box has taken this long, or that it's actually shipped without notification. I feel like I'd start to suspect a scam if I hadn't seen so many people here successfully buy their sticks.
dburne Posted June 6, 2018 Posted June 6, 2018 It has been quite some time since I ordered mine, seems like mine took around 3-4 weeks from date of order to date of delivery to my place here in the U.S.
molotovb Posted June 6, 2018 Author Posted June 6, 2018 Thanks dburne! That's not too terrible, then. Did you get a shipping notification or did it just show up at your door?
dburne Posted June 6, 2018 Posted June 6, 2018 2 minutes ago, molotovb said: Thanks dburne! That's not too terrible, then. Did you get a shipping notification or did it just show up at your door? I got a notification that it had shipped with an EMS tracking number. 1
molotovb Posted June 6, 2018 Author Posted June 6, 2018 One final question dburne, and I'll stop spamming! Roughly how long did it take between order confirmation and shipping confirmation? 1
JG1_Shadepiece Posted June 6, 2018 Posted June 6, 2018 Watching with a lot of anticipation as I have an order that I am waiting for as well. I ordered, and had it confirmed, but I haven't received a notification. I also submitted a support ticket for which I have not received an answer. Hoping that I hear something soon.
molotovb Posted June 6, 2018 Author Posted June 6, 2018 Yeah, I don’t understand the time between order and shipment. They’re in stock - just have to put the thing in a box? Or are they assembling them per order?
dburne Posted June 6, 2018 Posted June 6, 2018 3 minutes ago, molotovb said: Yeah, I don’t understand the time between order and shipment. They’re in stock - just have to put the thing in a box? Or are they assembling them per order? I suspect it is the latter. IIRC mine took around 10-14 days from date of order to having a tracking number where it shipped. I will tell you though, they are well worth the wait.
MaxVonDayGlow Posted June 7, 2018 Posted June 7, 2018 I got nervous waiting as well. It took 7 weeks to get mine. It is worth the wait. The T-50 exceeds all expectations. It will be even better when they get the software fully fleshed out.
molotovb Posted June 7, 2018 Author Posted June 7, 2018 So Virpil got back to me - they pointed out that each item in the store has an estimated processing time (working days) listed at the bottom of the page. I hadn't noticed that number before. So just add those up if you're ordering multiple items.
69th_Panp Posted June 9, 2018 Posted June 9, 2018 Mine took a little over 45 days to get to me. The problem they have is they give you no notice via email or other wise that it is being processed. No news makes people wonder WHAT is happening. 2 support tickets later and I still did not have a firm ship date. when it did get shipped it just listed (sent) on my ticket. A little better communication on their part via emails or their web site would greatly help there business. Decent stick so far, except mine has a little drifted on the Y axis, which I think is caused by a loose bolt.
335th_GRMultiDoc Posted June 9, 2018 Posted June 9, 2018 I already have the T50 stick and base and I am very happy with it. But indeed their comms are in dire need of improvement... ☹️
Sparky_IBEW_353 Posted July 28, 2018 Posted July 28, 2018 It took over a month to get mine from Belarus to Canada. The express EMS delivery time they advertise is a little misleading. But it showed up in good condition.
Kandiru Posted July 30, 2018 Posted July 30, 2018 Same boat here, ordered July 09 and still waiting. In their defense, they reply to emails and give reasonable explanation. Once they post the EMS tracking should be 4-7 days. Keep in mind EU people take summer very seriously, most are by some lake, sea, or ocean of at lest 2-3 weeks this time of the year. Also waiting on my MFG pedals, the Croats are off until Aug. 06 this time. Workaholism is getting propagated by the multinationals though, I hope it will take a long time to implement.
Kandiru Posted August 9, 2018 Posted August 9, 2018 It is now a month later, they say they are terribly backlogged due to large number or orders, rep. says will get back to me later, after he/she could not even provide a shipping estimate. Are these guys legit?
Racker Posted August 9, 2018 Posted August 9, 2018 1 час назад, Kandiru сказал: It is now a month later, they say they are terribly backlogged due to large number or orders, rep. says will get back to me later, after he/she could not even provide a shipping estimate. Are these guys legit? Chill out man. They just recently come to market with a BRAND NEW PRODUCT. Many issues can come up in this certain conditions, especially if you work in Russia (like I am) or Belorus. Business is business. What matter - you will get in the end a very high-end product. P.S. I'm same as you now waiting for my WarBiRD now. And can't fly at all because my warthog base is dead for like a week now. Let us be patient. Sry if my English is not perfect.
Sokol1 Posted August 10, 2018 Posted August 10, 2018 Some throttles and WarBRD base are already delivered for consumers, see samples in https://forum.il2sturmovik.ru/forum/64-virpil-controls/ Link for throttle topic - the forum here don't accept cyrillics: https://tinyurl.com/VirPil
Kandiru Posted August 18, 2018 Posted August 18, 2018 I requested a refund. First defaulted on shipping estimate, now failed to contact me back, see below: Quote Tue, Aug 7, 2018, 20:45 VIRPIL Controls Support <support@virpil.com> wrote: Dear Xxxx Xxxxxx, I'm very sorry about this - our logistics team is swamped with dispatches at the moment due to the incredible demand! This order was placed as a "guest" (not logged into an account) however the secret key would be included with the original confirmation email. You will also receive status emails directly. I will contact our logistics manager for an answer regarding your order - thank you for your patience, it's much appreciated! Thanks,VIRPIL Controls Team
Kandiru Posted August 20, 2018 Posted August 20, 2018 (edited) 30 days for a credit card deposit refund? Quote VIRPIL Controls Support 4:55 AM (14 hours ago) to me Dear Xxxx Xxxxxxx, Please note we require 72 hours to respond to tickets. We are sorry to hear you wish to cancel your order. I have forwarded this request to our accountant who will action this ASAP. Please note as per our terms and conditions that refunds can take up to 30 days. Thanks,VIRPIL Controls Team Edited August 20, 2018 by Kandiru
Racker Posted August 28, 2018 Posted August 28, 2018 yeah, they didn't send my warbrd yet. summer is gone, and i will have no time for il2 for months now)
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