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Purchased Battle of Moscow but have not received download

AH_Olds

By AH_Olds
in Technical Issues and Bug Reports

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AH_Olds

AH_Olds

Posted
Posted

Hello! I purchased Battle of Stalingrad in December, and just purchased Battle of Moscow on Friday. When I went to complete the purchase, an error message was generated. It said an email would be sent to Customer Support, and it also had the message that the purchase was completed successfully. The order ID code did not show up in the Purchases tab, even though I received an email stating that the purchase was made. I sent an email, suggested on the FAQ page, explaining the problem, but received no reply. As of Monday, I still did not have the link to the download. The payment at the bank showed pending. I sent an email to 1CGS, who did reply that they had not received  payment confirmation of enrollment, and they would contact me when they heard from the bank. My bank said that they had sent the requested information to them, and did not know what other information they would need. They stated that by today (Tuesday), if the purchase went through, it would show a hard post to the account. If if did not, it would disappear. It posted today, they now have my money, but I still have no game. I sent another email this afternoon, asking if the problem was resolved. I also made a phone call to the number that was listed on the draft at the bank. I have not received a response to either.

 

I am starting to get very frustrated with this, as I have spent $40 for a game I did not receive. If this is not resolved soon, I will have to work with my bank to get my money back. I would not have expected service like this from this company. If anyone can help resolve this, it would be appreciated.

Haza

Haza

Posted
Posted (edited)

AH_Olds,

 

Firstly I'm not affiliated with 1CGS so can not speak on their behalf, however, I'm sorry to hear about your issues.  That said, I have made numerous credit card transactions (in excess of 20) with them from their web site and I've never had an issue, although it doesn't help you, but might assure you that this is not the norm from my experience.  Therefore, bearing in mind that there might be a delay with time differences etc (I'm sure that HQ is in Russia), I would either reply to the original email they sent or raise another ticket using your previous ticket number as a reference if your issue is not resolved within the next 24 hours. 

 

However, to keep you busy while you wait, I would be happy to gift you a collector aircraft of your choice, so at least you can be distracted trying out a new toy and hopefully the time will fly by (no pun intended).  Anyway, let me know if you would like an aircraft and in the mean time just hang in there as it will get sorted, I'm sure.

 

Regards

 

Haza

Edited by Haza
  • Upvote 4
AH_Olds

AH_Olds

Posted
  • Author
Posted

Thank you for the help! I have replied to their email, although I do not have a ticket number. I will contact them again tomorrow if I don't hear back from them. As far as the collector plane, I appreciate that a great deal. I hate to take anything from anybody. I will consider taking you up on the offer. Hopefully, this will be resolved soon.

 

Regards,

 

Olds

Haza

Haza

Posted
Posted (edited)
Just now, AH_Olds said:

Thank you for the help! I have replied to their email, although I do not have a ticket number. I will contact them again tomorrow if I don't hear back from them. As far as the collector plane, I appreciate that a great deal. I hate to take anything from anybody. I will consider taking you up on the offer. Hopefully, this will be resolved soon.

 

Regards,

 

Olds

 

AH_Olds

 

Owing to the fact that there is a sale on with some of the planes, it would help if you were to consider within the next hour.  :) 

 

In addition, I wouldn't consider that you are taking anything, as hopefully in MP, it would allow you to be able to play other things, thus allow you to contribute more!!

 

Win/Win

Edited by Haza
Wolfram-Harms

Wolfram-Harms

Posted
Posted (edited)

Maybe a stupid suggestion - but did you check what Campaigns you have (in the top right corner of the first screen)?
Cause, I recently read some other player had it in there after purchase, without entering a new code number.

 

BoS.thumb.jpg.293110436d3b72dea6bca45c31444ee2.jpg

 

Edited by Wolfram-Harms
  • Upvote 1
AH_Olds

AH_Olds

Posted
  • Author
Posted

Wolfram,

 

Thanks for the suggestion. I checked, and unfortunately, it was not there. Game is still BOS. Thanks for the idea, though.

 

Haza,

 

Sorry, but I wasn't able to do anything within the hour, as I had to get some sleep...work this morning. I appreciate the gesture. If the offer is still open, I will take you up on the offer.

 

Thanks,

 

Olds

Haza

Haza

Posted
Posted (edited)

Yes, just missed out on the sales, however, what would you like?

Edited by Haza
AH_Olds

AH_Olds

Posted
  • Author
Posted

I'll have to get back with you on that. I still have not received a reply, nor been contacted by them.If anyone has any ideas, it would be greatly appreciated.  I would like to get my game. I am trying to be patient.

ShamrockOneFive

ShamrockOneFive

Posted
Posted

Super frustrating no doubt. I've never had any issues doing any transactions through their webstore (and I've bought everything on there) but when something like this crops up its pretty much 100% a support issue that has to be taken care of. Has to be fixed in the database.

 

I've heard of this happening before and when support does get back to you on it it should be fixed promptly. Hang tight if you can.

AH_Olds

AH_Olds

Posted
  • Author
Posted

I'm trying...I have sent one email this afternoon. I think I will send another with the billing information on it, just to be sure.

 

Thank you all for the help and support.

BTW, and this may seem stupid, but 1CGS is the correct contact, right? I had sent an email originally to the link on the FAQ page, but that went nowhere.

Bilbo_Baggins

Bilbo_Baggins

Posted
Posted
1 hour ago, AH_Olds said:

I'm trying...I have sent one email this afternoon. I think I will send another with the billing information on it, just to be sure.

 

Thank you all for the help and support.

BTW, and this may seem stupid, but 1CGS is the correct contact, right? I had sent an email originally to the link on the FAQ page, but that went nowhere.

 

Do it through the il2 official website. 

AH_Olds

AH_Olds

Posted
  • Author
Posted

I have. I use the link here, at the bottom of the download page:

 

image.png.a7a5a1e235d5558b63523896d2ae0e79.png

 

The one email reply came back from 1CGS Support Team. For some reason, I did not get a ticket number. Is this the right place?

 

AH_Olds

AH_Olds

Posted
  • Author
Posted

I checked those pages, and one leads me to a screen with my username, the other to a Customer Support screen that has three questions, and none are relevant...sorry.  As far as the planes, what is available?

Thanks,

Olds

Bilbo_Baggins

Bilbo_Baggins

Posted
Posted (edited)
1 hour ago, AH_Olds said:

 As far as the planes, what is available?

Thanks,

Olds

 

If you're being offered free planes then it would be nice to at least have the courtesy to bloody well look them up. There's only a few of them and they're right there on the official website you've been navigating. 

 

Regards

Edited by Mcdaddy
Haza

Haza

Posted
Posted (edited)
Just now, AH_Olds said:

I checked those pages, and one leads me to a screen with my username, the other to a Customer Support screen that has three questions, and none are relevant...sorry.  As far as the planes, what is available?

Thanks,

Olds

 

AH_Olds,

 

It depends on what games you have and whether you have the standard or the premium versions of each game type. 

 

The P40 and CMC202 are applicable to BOM.

The La5 and FWA-3 are applicable to BOS.

The Spit and the Hs129 are applicable to BOK

 

Therefore, if you have purchased the premium versions you get the 2 additional planes for that respective game, if you have only purchased the standard game you do not get these additional aircraft.  I believe that the Ju52 can be played on any game and is a stand-alone purchase.  I believe that the Yak 1B is also a standalone aircraft that might only be available for the Stalingrad map on-wards for that time-period. In addition, the La5FN and BF109 G6, I'm unsure if they can be used in BOS and BOK or just BOK onwards.   However, hopefully somebody might be able to correct me. 

 

Therefore here is the following link is the collector planes as it is not always that easy to find on the various pages.

 

https://il2sturmovik.com/store/collector-planes/

 

 

Lastly, as the sale is now over, there is no rush for you to decide on which aircraft you would like if you are unsure, as to be honest I would sooner you pick something that you would probably use, rather than something that would just stay in the hangar.

 

Regards

 

 

 

 

 

 

Edited by Haza
  • Upvote 1
Wolfram-Harms

Wolfram-Harms

Posted
Posted

Olds, if you still haven't solved your problem, just post in the TECHNICAL PROBLEMS department also.
I hope someone will help you SOON.

AH_Olds

AH_Olds

Posted
  • Author
Posted

Great News! The support team fixed the problem. The key is activated, and I just downloaded the installer. Going to get it installed.

 

Haza, both of my games are premium editions, so the only plane I would need would be the Spit, which I would use. I can wait until the plane is on sale again. No hurry. Thank you again for the offer. I will catch up with you when the sale happens again.

 

Thank you all for your help and support. It is greatly appreciated. Looking forward to flying with you in the future.

 

Olds

  • Like 1
ShamrockOneFive

ShamrockOneFive

Posted
Posted

I knew they would come through in the end. Great news Olds!

  • Upvote 1
Adger

Adger

Posted
Posted
1 hour ago, AH_Olds said:

Great News! The support team fixed the problem. The key is activated, and I just downloaded the installer. Going to get it installed.

 

Haza, both of my games are premium editions, so the only plane I would need would be the Spit, which I would use. I can wait until the plane is on sale again. No hurry. Thank you again for the offer. I will catch up with you when the sale happens again.

 

Thank you all for your help and support. It is greatly appreciated. Looking forward to flying with you in the future.

 

Olds

 

 

Brilliant Olds glad your sorted mate,what a sim you,ve got. Enjoy pal

Haza

Haza

Posted
Posted
Just now, AH_Olds said:

Great News! The support team fixed the problem. The key is activated, and I just downloaded the installer. Going to get it installed.

 

Haza, both of my games are premium editions, so the only plane I would need would be the Spit, which I would use. I can wait until the plane is on sale again. No hurry. Thank you again for the offer. I will catch up with you when the sale happens again.

 

Thank you all for your help and support. It is greatly appreciated. Looking forward to flying with you in the future.

 

Olds

 

Olds,

 

OK, as soon as the Spit sale is back on, you will have the Spit.

 

Regards

 

HeadshoxxxStevegb5

HeadshoxxxStevegb5

Posted
Posted

Thank god for that , i read this post every day from work to check on the status.

 

glad its resolved. :)

AH_Olds

AH_Olds

Posted
  • Author
Posted
16 hours ago, Headshoxxx said:

Thank god for that , i read this post every day from work to check on the status.

 

glad its resolved. :)

 

Thanks for watching....BTW, how do I revise the title so people will know it is fixed? I don't see a way to edit it.

II/JG17_HerrMurf

II/JG17_HerrMurf

Posted
Posted (edited)

I don’t think you can but a mod can. PM Bearcat and ask him to edit the title with a red “solved” at the tail end.

Edited by II/JG17_HerrMurf

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