Double Purchase

[[.ID]Rio-06]

Hello,

 

I have a purchase issue, did a double purchase while only getting one set of products (Collector Planes). My first transaction attempt returned an error, but it turned out that the first one was actually billed. I've contacted support and even send a ticket, but haven't heard from them again after a week. Is there anyone here that can help with this issue?

 

Thank you

[LFL-EightyPLUS]

Which collector plane did you buy double?

Additionally, i'd recommencement to keep trying to contact them.

Edited April 3, 2018 by LFL-EightyPLUS

[[.ID]Rio-06]

I bought 109 G6 and Yak 1b. I've sent extra follow up email and opened another ticket few days back, but still no response.

How long does it usually takes for support to contact back?

[Mesha44]

I would give them a few days more to sort it out.  With BoK out they my be getting a high number of tickets.  You should look also at what options you have with your payment method.  If you paid with a credit card you normally have 30 days to contest a charge so check that out and keep that date in mind.

 

 

[seafireliv]

They may be slower because it`s the holiday Easter period. They do deal with issues. I made a double payment once and they dealt with it in good fashion.

[[.ID]Rio-06]

15 hours ago, Mesha44 said:

I would give them a few days more to sort it out.  With BoK out they my be getting a high number of tickets.  You should look also at what options you have with your payment method.  If you paid with a credit card you normally have 30 days to contest a charge so check that out and keep that date in mind.

 

 

 

Yeah, already contacted my credit card provider. But they say I need to sort it out with the merchant for now. Thanks for your input.

 

15 hours ago, seafireliv said:

They may be slower because it`s the holiday Easter period. They do deal with issues. I made a double payment once and they dealt with it in good fashion.

 

Ah, forgot about Easter holiday. And thanks for sharing your experience in this matter. Time for the waiting game then