"Headset Plugged into Wrong Video Card" ERROR!!!

[ftherrmann]

I'm using an acer predator helios 300 machine.  This gaming laptop has both an Intel onboard graphics chipset and the GeForce GTX 1060-6GB.

 

I just purchased the game with the intent of using it with the Oculus Rift.

 

When I launch IL2 from steam the game hangs in "loading IL2" mode. 

 

The laptop screen displays an error dialog saying that the headset and screen must use the same graphics card.  (SEE ATTACHED SCREENSHOT FILE)

 

The Intel graphics set CANNOT be disabled in BIOS.  Disabling the Intel card from the Windows 10 Properties manager also does not fix the problem.

 

Another title which displays this identical problem is the "YouTube VR" app.  I'm assuming this is a problem common to applications which were developed with common graphics tool.

 

GOOGLE "Headset plugged into Wrong Video Card" and you will find many hits.

[ftherrmann]

I found a fix for the problem.  Game works now in VR with the Oculus Rift.

[Guest Raph1804]

Hello ftherrmann,

 

Do you have a solution for this problem ? I have the same problem...

 

thanks 

 

Raph

[1lexram]

can you please help   I am  having the same issue       Can you tell me how you mixed this problem  thank you

[DragonSushiRoll]

Dude we really need to know how you fixed this

[Solmyr]

Sorry to say but : the guy comes here, has posted twice, once to explain his problem with details, screenshot, saying it's a crippling but common problem etc, then comes back to tell he found the fix to the problem, but never explains it... I'm not concerned by that problem but I wish I'd be quite annoyed by such a behaviour if.

[ftherrmann]

Did any of you wizards ever think about the fact that the developer should have an answer for this problem?  Get pissed off at them, not me.  

 

[DJ_Ice]

It took me 3 days of searching and piecing posts together, running useless tests with Microsoft support, but I have finally solved the Headset plugged into wrong video card error! Specifically when playing Skyrim VR on Steam.

I have a Surface Book 2 with the NVIDIA 1060 GTX chip. I am also using the Samsung Odyssey Windows Mixed Reality headset. And the OS is Windows 10.

This is a multi-step process and I will try to explain in great detail, since no one else has taken the time as of yet.

First - Log into the NVIDIA Control Panel. Sounds easy, right? Not so much. Typing NVIDIA in the start menu brings up nothing of use. You may be thinking, I have the NVIDIA GeForce Experience... well that will not help you here. First go to the Windows Control Panel, then select Hardware and Sound, then at the bottom you will see NVIDIA Control Panel. That's where you want to be!

Second - On the taskbar to the left you will see 3 items under the only topic, 3D Settings. Select Manage 3D Settings. That opens the main screen (may take a minute) into the Global Settings tab. So I bet you're thinking, let's just change the global settings to use the NVIDIA chip, all my apps will run with super power and we can get this thing started. Well, that's what I thought to, but not so much. It will allow you to play the game, but forget about ever multi-tasking. This setting uses up all your system resourses and will cripple your pc.

What you want to do is go to the Program Settings tab. From here you can select the program you want to use the high end chip, but be careful. I have the regular Skyrim installed as well so I saw Elder Scrolls V Skyrim, Skyrimlauncher, Skyrim Test, a bunch of stuff. I changed them all, but that didn't do it.

What you will likely have to do is click Add and find the game you are looking for, in my case SkyrimVR. It will load with the entire pathname of the file, not pretty, but go ahead and select the high end chip and then exit. For some reason they felt like the 3 options were too overwhelming so there is no save option that I could find, but when you exit it will ask if you want to save.

Last thing to do is plug in and get started. I have read a lot of posts about use this and don't use that. If you have the SB2, you know there are 3 options to plug things in, USB-A, USB-C, and another USB-A. Which means you need a converter plug or a docking station. I have the Surface Dock, and of course, it does not come with an HDMI plug. 2 Mini Display ports and 2 USB-A ports, but no HDMI or even USB-C. I will list the ways that I have connected and I can tell you after hours of playing in each of them, I have not noticed any of them to be better, less latent, higher quality, or whatever than any of the others.

The Surface dock gives you 2 mini-display ports so you can VR and have another monitor plugged in. It does requires an HDMI to  Mini Displayport adapter which is about $40 on top of the $200 for the dock. This is by far the most expensive option. It does use the power slot to plug in leaving all your other ports open, but the power is a slight bit lower than the regular charger.

If you don't know this already, when you are pushing your graphics chip and you hear the fans come on, your SB2 laptop is not charging... well, it's charging, but it's using more power than you can give it. Luckily I tend to feel ill and want to take a break before the charge is out and it does charge back up pretty quick when you disconnect the headset. I don't know why they can't just ship 120 watt chargers, but I'm sure there's a reason. Also the 2 bricks on the Surface Dock are pretty heavy compared to the single charging brick, and you have the power to brick one, then the cord from brick one to brick two, then another cord from brick two to the laptop. What I'm saying is it has lots of cords, yes it is better than those oldschool giant docks that the laptop sits on, but still not as travel friendly as I had hoped it would be.

Moving on, next is the Microsoft Surface USB-C to HDMI adapter. This works well, I can leave it on the HDMI on my headset and forget it's there. The only thing that is a pain is that the USB-C is on the opposite side of the USB-A, so even though it comes with a long cord, every inch I can get out of that thing could allow me to get out of the way of something coming at me, and less chance of me pulling the laptop off of the table.

Last thing I tried (and the one I currently use) is a n Insignia USB Type-C Multiport Adapter. I found this in the Apple section of Best Buy, it plugs in using USB-C, and it has an HDMI, USB-A and another USB-C output. This allows my to keep the USB-A and HDMI cables plugged in so when I want to play all I do is plug in the single USB-C adapter and I'm good to go.

Hopefully this helps and saves someone time, even though I know a lot of people will be upset at the length of the post. I just kept getting close, and then kept failing, so I wanted to put it all out there. Plus I never post anything, so I have a lot stored up. Good luck and enjoy!

[SJ_Omega]

Ok, so I just got a new gaming tower, and was having this same issue.  I figured out there are two different sets of display/HDMI ports on the back of my computer.  I had my actual monitor plugged into the display port that's built into the motherboard.  When I plugged it into the display port in my GPU instead, it solved the problem.

I hope this helps.