my problem : #5 license key is not activated

[Strike_Witches]

dear managers,my account is 404863670@qq.com my old license of BOS was moved because of my refund in Steam. I refunded because i wanted to buy BOS DELUXE,and i bought it.However i can't activate the new lincese of BOS because the old one is still activated,so i activate the La5&FW190 in this account and play the game. Recently ,i found my old license was moved ,so i used the new license to activate,but until now i can't enter the game and the Message List shows:#5 license key is not activated,so can you fix this problem?

Edited January 12, 2018 by Strike_Witches

[Strike_Witches]

any replies?

[AndyJWest]

I think you'd do better to contact support directly: see https://il2sturmovik.com/support/

[Strike_Witches]

i have send a customer support to them ,but they didn't reply me

 

I think you'd do better to contact support directly: see https://il2sturmovik.com/support/

[RaNc0R]

Hey did they ever help you out with the problem? cuz I am in the same situation right now. I bought it through steam then refunded. Bought it again later with DLC's to try it with my TIR. All the keys are activated in my profile but in game log in says not activated. I also did the support ticket but no reply yet.