DXGI_ERROR_UNSUPPORTED

[tim4858]

I bought IL2 BOS from Steam on 25/12/17 and cannot get it to launch. I keep getting the error message "Cannot create 3D Device" "DXGI_ERROR_UNSUPPORTED (0x887a0004)". I was recently (pushed) into the free Windows 10 upgrade, and so now have Direct X 12.

I suspect this may be the issue - can anyone offer any advice please ?

[226sqn-RCAF_LYNX]

I have been having the exact same issue. I also see you have no response from Support either, which does not surprise me. I have been trying over and over to get help from support but get the same old run-around. No help, just crap responses.

So far, I have completely uninstalled the game at least 4 times. I have run compatibility trouble-shooters, which doesn't do any good. I have set my graphics so low I am surprised I can tell I am even flying a plane and not just a blur. After doing all of this, I have had no success. But you try telling support the issue is on their end. They always say it is everyone else's fault, which is probably the reason this issue will never be resolved. Get support off their arrogant high horse long enough to listen and address the issue and maybe this bug will be fixed.

 

In addition: I own BoS, BoM and BoK. But as you notice, under my name only BoK shows up.

I attribute this error with having a lot to do with their computer not recognizing any of the other expansions I own.

But, try to get support to fix that issue is senseless too. They just pretend I never mention it in any of my correspondence with them.

Edited January 2, 2018 by RCAF_LYNX

[ZachariasX]

Typically this is a gaphics driver issue. What card are you using? Does it support DX11? Win10 may support DX12, but if your GPU doesn‘t support all needed DX11 fuctions, the game will not run, sometimes giving that error.

 

When you newly installed your Win10, you have to make sure that you download the latest drivers from the AMD/Nvidia homepage. The drivers that come with the OS are not ideal for gaming.

[Mitthrawnuruodo]

In addition: I own BoS, BoM and BoK. But as you notice, under my name only BoK shows up.

 

This is intentional. Only for preorder. 

[226sqn-RCAF_LYNX]

This is my reply.

Observe the attached files.

Now please either fix the issue on your end.

Or tell me how to fix the issue on my end.

No more platitudes

 

Thank you

Edited January 3, 2018 by RCAF_LYNX

[226sqn-RCAF_LYNX]

Typically this is a gaphics driver issue. What card are you using? Does it support DX11? Win10 may support DX12, but if your GPU doesn‘t support all needed DX11 fuctions, the game will not run, sometimes giving that error.

 

When you newly installed your Win10, you have to make sure that you download the latest drivers from the AMD/Nvidia homepage. The drivers that come with the OS are not ideal for gaming.

Thank you. It is nice to have one of the Founders actually respond.

I have sent all my information to your support.

They asked for it, and then did nothing.

You can see why I am so frustrated.

I have spent a couple hundred dollars on this game to play it, and so far, cannot play the game nor get into any of the servers.

It is only logical that at some point I am going to vent.

I told your support, to figure out to solve this issue or give me my money back.

Their response was to tell me that was a threat.

So, according to your support to exercise your rights as listed upon purchase of this product it is a threat.

One way or another this issue needs to be resolved.

 

And thanks again for taking the time to respond.

[ZachariasX]

Thank you. It is nice to have one of the Founders actually respond.

I have sent all my information to your support.

They asked for it, and then did nothing.

You can see why I am so frustrated.

I have spent a couple hundred dollars on this game to play it, and so far, cannot play the game nor get into any of the servers.

It is only logical that at some point I am going to vent.

I told your support, to figure out to solve this issue or give me my money back.

Their response was to tell me that was a threat.

So, according to your support to exercise your rights as listed upon purchase of this product it is a threat.

One way or another this issue needs to be resolved.

 

And thanks again for taking the time to respond.

What type is your graphics card?

 

I would really assume that it is a driver issue. You have other games on your system. Did you make any specific changes to your default GPU profile?

[226sqn-RCAF_LYNX]

What type is your graphics card?

 

I would really assume that it is a driver issue. You have other games on your system. Did you make any specific changes to your default GPU profile?

It is a NVIDIA graphics card. I have read in forums there have been issues with NVIDIA as they do not support this game which, I find ridiculous as so many tie this game into NVIDIA. I think you clients need to write to NVIDIA and complain. As most are already using NVIDIA, they may do something about it.  Sorry, I drigress:

No, I have not changed any of the settings. Because of the constant dropping of the rendering device, I have tried different setups (usually dropping the graphics quality). That did not solve the issue.

Here is what I do know:

When I bought BoK, and realized I would have a long wait to play, I bought BoS. It was when I BoS that the issues started. This is when I started asking your support for a resolution to the issues. Eventually, the issues slowed down to a stop. Felling confident the issue resolved its self, I purchased BoM, the problems started all over again.

This is the reason why I said it must have to do with your computer not recognizing I own the expansion and is shutting me down. 

In forums I found a post which validated this presumption as it was clearly stated to be a known bug.

Then in the errors forum, I read where one of the founders was having the exact same issue, and posted a lengthy listing of all the facts.

This only added to my frustration, because it proved demonstratively, this is an ongoing issue and yet nothing seems to be done about it.

As for my other games:

I have absolutely NO issues whatsoever.

Nothing like the issues I am having here has ever appeared with any of my other games.

I have noticed today, a slowing down of crashes. Therefore, I would like to assume the issue is being resolved by your computer.

I hope I am not proved to be a "fool and his money" because I just purchased the Bf 109 G6. I love this plane on other flight simulators. So, I could not resist buying it on sale.

But that is all moot, if I cannot play the game and the issues are never resolved.

I still maintain, based on reading forum articles and posts, the issue is on your end and not mine.

Maybe it has to do with all the updating and preparing for the release of new expansions.

Another reason, I am very frustrated is because it seems rather then admit there may be an issue on your end, everyone here keeps trying to make it my issue. As you see, I have no other problems with any of the other games I play - only this one. Having practiced law for many years, I will use a legal terminology: "Based on those facts, a reasonable person would assume the problem is on your end and not mine."

 

In addition:

I had reached to level 7 as a pilot, dispite all the crashes and over half my sorties not being counted and a loss of many victories.

Yesterday, after finishing a sortie, suddenly my level 7 dropped to level 1 and all my stats were whipped clean.

Then a few hours later it was back up to level 7 and all my stats were current.

There is no way this sudden problem is a failure on my end.

I think this demonstratively proves you have a bug on your end.

Edited January 4, 2018 by RCAF_LYNX

[DD_Arthur]

Good luck with this one Zach

[ZachariasX]

My end? I am a customer like you. So please relax, I am trying to help.

 

I could see you have an Nvidia card. What GPU? 780? If it s a 780, there is a thread in this forum dicussing the peculiarities of this GPU. Or is it a 1080? Did you buy the game on Steam or from the devs homepage?

 

I see, you could play the game before. So it worked at some point with your computer as well. Because usually, this game works well. The error you‘re seeing is known, but not really related to this game but to DX games in general and it is very likely that the hiccup is at your end.

 

If you have a new GPU (900 series or 1000 series), I would recommend that you reinstall the drivers. You select „custom“ during installation and then select „re-install“ and not upgrade drivers.

 

If that doesn‘t work, you can uninstall the game, clear your temp profiles and the related settings in your profile(s) and reinstall the game. loging in with your email and password makes your content available again.

 

So that is what I would do. As disclaimer, I take no responsability what you are doing with your setup. Just to be clear.