Bought a Scripted Campaign : Not showing

[hobotango]

Alright so, 
I have bought the  Campaign ( Blazing Stepped )  on my other account by mistake. ( account X ) Although since I had no registered game on that account, it made me buy it as a gift.  I didn't understand but I thought it was because I originally bought the game on Steam so I went on with the purchase, thinking Il receive a key and that I could apply the key to Steam.  ( Somehow I have two account on the website, one with Account X and one with Y, the account with the games registered is Account Y, and I bought the gift on Account X ) 

Only problem is, I cannot see the gift anywhere.  I have the receipt, saying that the order was done and completed. But no game anywhere in the "Purchase" tab. 
The game is nowhere to be found. I have contacted customer service but they dont seem to do anything about it.  I received one answer, yesterday early afternoon, and I haven't heard back from them since. 
Thats why Im taking to the forum right now. 



( Detail of purchase :

Step 1 : Went to :  https://il2sturmovik.com/
Step 2 : Clicked on : Store
Step 3 : Clicked on : Campaigns
Step 4 : Clicked on :  Add to Cart ( under Blazing Steppe )
Step 4 : Clicked on : Cart  ( under Blazing Steppe )
Step5 :  Impossible to buy for myself since I was using wrong account, so I clicked on :  Buy as Gift
Step 6 : Waited 15 Minutes
Step 7 : Went to Profile  and clicked on : Purchases. 
Step 8 : Nothing, so waited another hour and then contacted customer service)

 

[ACG_Sash]

I have the same problem. Purchased the Blazing Steppes Campaign. Received a Receipt Notification. The charge appears on my Visa but unable to play the campaign or see it under my account profile - purchases. I submitted a ticket to Support but no response. Somewhat frustrating and I hope it is resolved soon. 

[ACG_Sash]

Support resolved my issue today. Great!