Anybody know what this means?

[Danziger]

Ever since I updated to 2.012d I get this popup when I try to open anything offline. The launcher, game exe, skin viewer...

 

When I first updated it was fine. After I turned off my laptop and the next day tried to play with no internet connection this happened. I redownloaded and installed the update and it worked fine. Only until I turned off my laptop it was all the same thing again.

 

Is there like some kind of 1-900 number I can call for support?

 

[AndyJWest]

Isn't BoS a 64-bit application? Try moving it to another folder.

[Danziger]

That didn't work.

[216th_Jordan]

Maybe something got corrupted on update. Should give it a reinstall but save all your important stuff.

(inputs/userdata/tracks...)

[szelljr]

I not have W.10 ,but why your Windows is updating when you want play IL?....4% ?? To complicated for me...

[13Nrv]

Installing games in C:programfiles /C:programmes , can lead to problems of all kind ... avoid it !

Edited October 11, 2017 by 13Nrv

[Danziger]

Ok so what I'm understanding is that nobody knows what the actual message means.

 

It isn't a corrupted download because I've downloaded it twice and both times it worked perfectly fine until the computer was turned off and on again.

[AndyJWest]

Well, I don't know for sure why you are getting the message, but I do know that (a) the Win10 'Program Files (x86)' folder is where Win 10 expects to find 32-bit software, and (b) that BoS is a 64-bit application. Which suggests to me that regardless of whether this is the only issue, you appear to have installed BoS in the wrong place. I suggest you create a new folder for the application, and download it there. If it still doesn't work, you will at least have ruled out one possibility.

[Monkie85]

This is EXACTLY what I just had happen about a week ago, please see my post "viewer will not open" in this section of the forum.

 

I knew it seemed to happen right after Windows 10 did an update, basically it seems that several differen't .dll files are corrupted somehow and will show as a size of 0kb. The corruption occurs when you try to execute the .exe file, either the viewer or the main program.

 

If you haven't DON'T reinstall, it doesn't seem to help. You need to find the .dll that it's referencing, see if it's showing 0kb and then remove it (cut it and put it somewhere safe just in case), then run the updater again so that it looks for the missing file and replaces it. After that make a backup of the folders with the .dll files. If you get the error message again just replace with the backups. I don't have the link to how to do this exactly but you basically remove the corrupted .dll file and then move all of the files out of the "update" folder (don't delete, just in case) and when the program starts it will replace the missing .dll file.

 

I had to do this a few times but eventually (knock on wood) I stopped getting this error. The only thing I did differen't was started running the programs as administrator.

 

I'm sorry I, I am not a tech support person so maybe this doesn't make sense but I didn't want you to uninstall and reinstall if you didn't have to.

 

This has affected at least 2 of us and it's puzzling.

 

(as a side note, my installation is not in the windows program files folder nor is it even on the same drive that Windows is installed so I don't think that is part of the issue)

Edited October 12, 2017 by Monkie85

[Danziger]

Thanks Monkie85. I already uninstalled but I will try this next time I get to a place with internet.

 

I had already tried installing to a different location and that did not work.