New user very disappointed and frustrated, help please!

[baka]

Just purchased IL-2 Sturmovik: Battle of Stalingrad (not from steam as there website has a sale on) and so far its been nothing but frustrating and I am yet to get past the login screen.

 

I get error #2 Error 2 - Connection lost with master-server followed often by the game locking up and requiring me to shut it down. If I had purchased this though steam it would have been refunded by now. Has anyone else had this issue? Review so far.. Login screen sucks 0/7

 

Can someone help please!

 

**EDIT**

 

SOLUTION TO MY PROBLEM with big thanks to 71st_AH_Mastiff

 

Ensure windows firewall exception is public and privacy allowed for the game both icons launcher and exe.

 

How I fixed...

 

Click start Start

Type Windows firewall

Click on allow apps to communicate though windows firewall

Find IL-2 in list

If private AND public are not checked then press change settings top right and tick both boxes

Enjoy

Edited April 13, 2017 by baka

[Jason_Williams]

Make sure you update the game via the launcher first. We just put out an update. Assuming you have done that, make sure you have an unobstructed internet connection. Check anti-virus and firewall settings. I'm also assuming your computer is powerful enough to run the game.

 

There are many factors at play and without knowing your particular setup it's hard to say what the issue is, but it's not our product. Something else is wrong.

 

Jason

[baka]

I have an I7 GTX1080 (HTCvive) with an internet connection that is stable and working perfectly with with everything else other than logging in to this game.  The game launcher is updated and checked several times.  I am not running any other firewall

 

If I type in my password incorrectly it gives me an error message saying that the password is incorrect

 

If I type in my password correctly it gives me error message #2 Connection lost with master-server

 

Very much feels like an issue your end or at the very least poor error handling messages sent to the end user.  Loved this game back in the day, had set aside the night to play it in VR and have had zero joy thus far.  Anything else I could check?

[Jason_Williams]

Write to support. I don't have any other suggestions for you.

 

Jason

[baka]

I did that first, still waiting for a response.  I see many posts about this dating back many years, worries me that its still an issue.  Can't even play in offline mode.  Does the steam version still require this login?  If not I will just pick it up there

 

Thanks

[Finkeren]

Sounds like a bugged install, maybe try a reinstall?

 

Don't worry. We'll get you through this issue. What you're experiencing is not normal, the sim is generally rock solid (if you plan on using VR expect a few bugs though, they just started to support VR yesterday)

Edited April 12, 2017 by Finkeren

[Bearfoot]

I remember getting this message constantly for about 8-12 hours several months ago. It was the connection it seems (and maybe not my connection per se, but something in the links of the connection between my computer and the main server, e.g., a shark biting a cable), or the server being down/clogged/something else. It fixed itself eventually, because everything was back to the normal the next day. 

 

I could still access the game in offline mode, though. I guess you cannot do that because your activation is not complete?

Edited April 12, 2017 by Bearfoot

[Finkeren]

BTW: The reason you'll find many posts about "connection to master server lost"-issues, is that this happens for a couple of hours every time a new update to the game is released. It's completely normal, but there are always a couple of guys who are unaware and make a post about it.

 

That's obviously not the case here. Your issue is different.

[baka]

Sounds like a bugged install, maybe try a reinstall?

 

Don't worry. We'll get you through this issue. What you're experiencing is not normal, the sim is generally rock solid (if you plan on using VR expect a few bugs though, they just started to support VR yesterday)

 

Thanks will try that.  Is there a validation check on the patcher?

[Finkeren]

One thing occurs to me: Have you activated your purchase here at the site?

[Ribbon]

Just purchased IL-2 Sturmovik: Battle of Stalingrad (not from steam as there website has a sale on) and so far its been nothing but frustrating and I am yet to get past the login screen.

I get error #2 Error 2 - Connection lost with master-server followed often by the game locking up and requiring me to shut it down. If I had purchased this though steam it would have been refunded by now. Has anyone else had this issue? Review so far.. Login screen sucks 0/7

Can someone help please!

I had same problems with logging in game since yesterday(when update arrived) and i think servers are busy cos everybody downloading update, today it was a little better since there is another update(yesterdays update hotfix).

OP don't give up game is great, try later or tomorrow and you may contact support if nothing works.

Yeah and don't start it throught steam, run it from il2.exe.

Good luck and see you in the air!

[71st_AH_Mastiff]

might try logging in to see if your up and running yet 

 

make sure seed while downloading is off.

 

is this the same baka from WT?

Edited April 12, 2017 by 71st_AH_Mastiff

[unreasonable]

I did that first, still waiting for a response.  I see many posts about this dating back many years, worries me that its still an issue.  Can't even play in offline mode.  Does the steam version still require this login?  If not I will just pick it up there

 

Thanks

 

Steam version generally requires the same login if you want to play campaign or MP, but Steam updates works better than the company server - faster and fewer hangs/glitches - in my experience. I  always start through Steam, and have never had a problem. I suggest patience and see if it resolves itself as the server frees up more time. If you cannot get a resolution in couple of days and are desperate to play, try the Steam version: it works just fine.

[metalnwood]

Just installed today and currently have the same thing, firewalls all turned off.  I will give it a little while and see if it comes right.

 

    I am not using the steam version and assume that it automatically update from the launcher as I dont see any option to force an update check.

[ShamrockOneFive]

I just logged in to verify that things are working and the server seems to be fine.

 

Auto-update happens via the launcher, yes, so if there is an update it should pop right up. Definitely open a ticket with support. Remember the team is small and there isn't a big support team but they have always proven helpful in my experience. IL-2 is a really great product so bear with the technical inconvenience... I'm sure support will have you up and running in no time!

[metalnwood]

Thanks, will do.    As a long time il2 player who has been holding off for VR, I can wait a bit longer

[baka]

I have just done and fresh reinstall of the game and tried to login again at a time I consider to be none peak time with the same issue.

 

If my password is incorrect I am told so but if its correct it just gives me error #2.  I can login via the website and can see my purchase and key activated.  

[Finkeren]

I have just done and fresh reinstall of the game and tried to login again at a time I consider to be none peak time with the same issue.

 

If my password is incorrect I am told so but if its correct it just gives me error #2. I can login via the website and can see my purchase and key activated.

Okay, I think you've done what you can on your own then. Definitely a job for support.

 

Sorry, you had to get a rough start like this. I'm sure you won't regret your purchase once you get to try it out though.

[SYN_Skydance]

Have you tried to launch the game without your Vive plugged in?

 

If it lets you in, you can then go into settings/graphics and check/tick the VR box. Restart the the game with the Vive plugged back in.

 

It's worth a shot

[baka]

Have you tried to launch the game without your Vive plugged in?

 

If it lets you in, you can then go into settings/graphics and check/tick the VR box. Restart the the game with the Vive plugged back in.

 

It's worth a shot

 

Thanks for the suggestion but it did not work.  Will wait for support to get back to me I suspect something funky is going on with my account.  I did use my google account to create my account (sometime I don't normally do but I wanted to get into the game asap) maybe something got lost in translation there...  Will let you know what support say and hopefully It will be sorted soon

[JustAPigeon7]

Same problem here, this is very frustrating.  I contacted support but got the generic "check your firewalls" reply.  I've already tried all that, turned my firewalls off completely with no effect.

 

It's getting rather annoying now.

[71st_AH_Mastiff]

Like was stated earlier, its kind of impossible to know exactly what is wrong when you won't list your system specs to even report if you have minimum settings or a system that is capable of running it. What virus scanners? Latest avast has been blocking a lot of programs lately this past 2 months of avast updates have been very constricting.

[baka]

Like was stated earlier, its kind of impossible to know exactly what is wrong when you won't list your system specs to even report if you have minimum settings or a system that is capable of running it. What virus scanners? Latest avast has been blocking a lot of programs lately this past 2 months of avast updates have been very constricting.

 

 

Let me know what information you need and an email address and I will send it.  Im WIN10/windows defender/standard firewall.  This is not an issue of the game not running, its an issue of not being able to log into our account to even get into the game.  I would expect you can do that with any old potato (but my pc well above min specs)

 

Still waiting patently for support to respond to my ticket

[baka]

Just got support ticket, to save anyone else time it says...

 

 

Before authorizing:

- check the settings of the Security (antivirus, firewall, UAC ...) Make sure that they are not blocking the exchange of data with the server

- make sure that the update is successfully completed

- make sure you have Administrator privileges for your Windows account

 

- make all the game ports in the exceptions your router and security tools

  Authorization requires ports 80 and 443.

  Multiplayer mode uses TCP – 28000, UDP – 28000,

  Downloader Port (TCP) – 28100.

- try to use direct cable connection to PC

- perhaps it makes sense to update the router firmware

 

 

I really don't understand how I can connect to the server for it to tell me my password is incorrect (if I enter it wrong) but somehow when I enter the correct password I have lost connection to the server.  Been looking forward to this game in VR for a while now, real shame

[metalnwood]

I got the same thing and what stuck out as I knew the firewalls were OK was admin priv.

 

   I ran as administrator and it worked first time.

[ShamrockOneFive]

Such a strange issue to be cropping up. I wonder if it has anything to do with new user accounts seeing as the long time players aren't seeing this.

 

I'd want to watch the whole transaction process server side if I were the server admin. There's got to be some evidence of what is happening.

 

I remember having to deal with something a bit like this for a eLearning web-app I was doing support for. Most people were fine but people on a specific brand of laptop had a certain transport protocol disabled and they couldn't get in despite passing all of the tests. That took me a while to figure out! Hopefully they can suss out what is going on here.

[JustAPigeon7]

I feel like I've tried everything on my end, I wonder if it's an ISP issue?

 

On another thread I found someone mentioned that the login server is located at il2bos1.s3.amazonaws.com   Is this correct?

 

I'm able to ping the server no problem.

[dburne]

Hopefully support will get you guys up and running sooner rather than later, I know it has to be frustrating but hang in there best you can, it is worth the frustration.

[SCG_Space_Ghost]

-snip-

 

you won't list your system specs

 

-snip-

 

It's a login issue. Maybe he didn't list them because it's superfluous information..? 

Edited April 13, 2017 by Space_Ghost

[71st_AH_Mastiff]

Let me know what information you need and an email address and I will send it.  Im WIN10/windows defender/standard firewall.  This is not an issue of the game not running, its an issue of not being able to log into our account to even get into the game.  I would expect you can do that with any old potato (but my pc well above min specs)

 

Still waiting patently for support to respond to my ticket

where have you installed the Game?

 

and do you have admin rights it sound to me your firewall is blocking part of the connection.

 

make sure that the Seed is unchecked in the launcher, also that the firewall exception is public and privacy allowed for the game both icons launcher and exe.

I feel like I've tried everything on my end, I wonder if it's an ISP issue?

 

On another thread I found someone mentioned that the login server is located at il2bos1.s3.amazonaws.com   Is this correct?

 

I'm able to ping the server no problem.

let me check my startup.config

master server;

il2bosrd1.s3.amazonaws.com

Edited April 13, 2017 by 71st_AH_Mastiff

[JustAPigeon7]

let me check my startup.config

master server;

il2bosrd1.s3.amazonaws.com

 

Thanks,  I checked and can ping that also.  Interestingly, in my startup.cfg there's a section on proxies  

 

proxy_name = "alpha.il2sturmovik.net:443"

 

I'm not able to ping that particular server.  I've tried setting "use_proxy = 0"  which has no effect.

[baka]

So how many of us are having this issue?  Lets see what we have in common

 

OS:Windows 10

PC Spec: I7 GTX1080

VR connected:Vive

Connected: Wired fibre broadband

Location:UK

Firewall: No firewall other than windows

Virus checker: Windows defender

Account made:12/4/17

Purchased from: il2sturmovik.com

Installed: H:\Games\IL-2 Sturmovik Battle of Stalingrad (SSD)

Full admin right: Yes

Edited April 13, 2017 by baka

[JustAPigeon7]

So how many of us are having this issue?  Lets see what we have in common

 

OS:Windows 10

PC Spec: I7 GTX1080

VR connected:Vive

Connected: Wired fibre broadband

Location:UK

Firewall: No firewall other than windows

Virus checker: Windows defender

Account made:12/4/17

Purchased from: il2sturmovik.com

Installed: H:\Games\IL-2 Sturmovik Battle of Stalingrad (SSD)

Full admin right: Yes

 

Well I don't have the same spec but everything else is similar.  Who's your ISP?  I'm with Virgin media.  I'd contact their support to see if there's a problem on their end, but I don't feel like queuing on the phone for hours...

[dburne]

Have you tried adding IL-2 as an exclusion in Defenders settings to see if that maybe helps? I would add both the Launcher and IL-2 exe's.

 

Shot in the dark but may be worth a try...

[baka]

SOLUTION TO MY PROBLEM with big thanks to 71st_AH_Mastiff

 

Ensure windows firewall exception is public and privacy allowed for the game both icons launcher and exe.

 

How I fixed...

 

Click start Start

Type Windows firewall

Click on allow apps to communicate though windows firewall

Find IL-2 in list

If private AND public are not checked then press change settings top right and tick both boxes

Enjoy

Edited April 13, 2017 by baka

[dburne]

SOLUTION TO MY PROBLEM with big thanks to 71st_AH_Mastiff

 

Ensure windows firewall exception is public and privacy allowed for the game both icons launcher and exe.

 

How I fixed...

 

Click start Start

Type Windows firewall

Click on allow apps to communicate though windows firewall

Find IL-2 in list

If private AND public are not checked then press change settings top right and tick both boxes

Enjoy

 

 

 

Awesome congrats and now get in there and have some fun!!

You are in for a treat.

[baka]

Game seems to lock up after a few seconds in quick mission, can hear the plane crash in the back ground, screen frozen.  I'm used to VR stuff being buggy, at least I'm past the login screen now, will keep an eye out for the next patch, my 5 seconds of flight looked promising though.  Nice  to see all the dials clearly after all those hours in the A10C

[JustAPigeon7]

Glad you finally got in!  Tried what you suggested but it didn't work for me, sadly.  I'm not giving up!

[baka]

Sorry to hear that.  Just had 30 mins on it and this time it was much more stable.  It's definitely worth trying to fix.  Best of luck!

[71st_AH_Mastiff]

Your welcome and Welcome to IL-2 Sturmovik BOS Series! 

 

I'm waiting for the price drops on a HTC Vive, as I have demo'ed the OR, and Vive and for some reason don't know why; I like the Vive better. 

Edited April 13, 2017 by 71st_AH_Mastiff