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Posted

Pasted PROMO Code into shopping cart, clicked "apply", discount was provided, clicked "buy for myself", clicked "pay by VISA", new page loaded with error. VISA purchase did not happen. Now PROMO Code doesn't work because it thinks I have made a successful purchase.

 

Please is this fixable because I would like to take advantage of the huge discount before it expires. I have filled out the support link page but have not had any reply yet as it's probably middle of the night.

 

I can see somebody else had the exact same error a month or so ago.

Do you get an email with a new link to the code or whats the go with the support for this type of error?

 

Much appreciated.

Gl-l0ST

Posted

Please "Support Staff" is this fixable before end of PROMO?

:)

Professor1942
Posted

Careful clicking that button, I also got an error but my credit card WAS charged.

Posted

I sent another support ticket last night after the third failure. It takes some hours for the failed purchase attempt to register with the PROMO site and reactivating the code.

This time support hasn't responded, s'pose it's not worth the time and hassle for them on a $47.00au purchase. Arh well too bad I missed out, maybe they will have another PROMO in the future.

Posted

Careful clicking that button, I also got an error but my credit card WAS charged.

I don't see the credit card details page, so no details about purchasing are exchanged.

 

When I click the "pay by VISA" icon, this empty page below opens with that error (13) quoted below.

 

https://secure.autho...ay/transact.dll

The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive

Posted (edited)

Promo code allows purchasing at a reduced price.
To use your discount code, copy and insert it into Promo code field in our store

  Promo Code Expiration date Status 40% OFF Battle of Moscow - Premium Edition XXXXXXV March 8, 2017, 9 a.m. already used 40% OFF Battle of Moscow - Standard Edition XXXXXXX X9N March 8, 2017, 9 a.m. expired

You don't have active promo codes.

 

PROMO Code has not been used it failed during the "Pay by Visa" function. Outlined in my post above.

I give up.

:rtfm:   :ph34r:       :help:   :banned:  :ph34r: :ph34r: :ph34r:  :fly:


Promo code allows purchasing at a reduced price.
To use your discount code, copy and insert it into Promo code field in our store

  Promo Code Expiration date Status 40% OFF Battle of Moscow - Premium Edition XXXXXXV March 8, 2017, 9 a.m. already used 40% OFF Battle of Moscow - Standard Edition XXXXXXX X9N March 8, 2017, 9 a.m. expired

You don't have active promo codes.

 

PROMO Code has not been used it failed during the "Pay by Visa" function. Outlined in my post above.

I give up.

:rtfm:   :ph34r:       :help:   :banned:  :ph34r: :ph34r: :ph34r:  :fly:

THANK GOD!

Now piss off


WTF

Edited by Gl-l0ST

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