taffy2jeffmorgan Posted December 22, 2016 Posted December 22, 2016 HI All, Up until the new update [2.006] everything was running as it should, I have been receiving periodical updates since day one and all have installed perfectly. But, now i am totally grounded since the latest update ! when i try to enter BoS I am shown the message " Cannot create Direct 3 D device, and Window 7 needs to be at least built 7601 and that Windows file update KB2670838 is installed " I don't think that my system is at fault [ GTX 970, 8 Gig memory, and the latest Nvidia driver installed ] I have a few other games installed with high end graphics and they play flawlessly. I have given up with Windows downloads, tried last night to download and install 9 Windows updates which KB2670838 was part of, but after all night [ 8 hours ] nothing ?? So i'm not sure, but i think the problem lies with my Windows 7, so i think it's time for a change, so i will buy and install Window 10 Just one more question, I realize that i shall have to do a complete new re- install of BoS, by doing that, will my [boS/BoM] install right upto the point prior to the latest updates This could not have happened at a worse time as i have been looking forward to what the new upgrades had to offer, PS should i uninstall BoS before the installation of Windows 10. Thanks
taffy2jeffmorgan Posted December 22, 2016 Author Posted December 22, 2016 Thank for that, but i have DX11 installed and it still makes no difference, BoS will still not work .
Nikxo Posted December 22, 2016 Posted December 22, 2016 (edited) Hi, I've had the same issue as you described, except that after downloading just KB2670838 from MS page > install > restart PC > game starts without any issues. Just make sure you install correct one, there is x86 and x64 version. Edited December 22, 2016 by Nikxo
taffy2jeffmorgan Posted December 22, 2016 Author Posted December 22, 2016 Thanks Nikxo, Can you tell me where and how you found and downloaded that single file [ KB2670838 ] because as you can see i have had no luck trying to download files from Microsoft.
Dakpilot Posted December 22, 2016 Posted December 22, 2016 Service pack 1 was 5-6? years ago, the problem sometimes with doing win 7 updates to a non fully updated system is that you may be hundreds of updates behind and many updates will need a re-start or two before the next will be installed or even downloaded here is link to Microsoft KB2670838 32 and 64bit https://www.microsoft.com/en-us/download/details.aspx?id=36805 Cheers Dakpilot 1
taffy2jeffmorgan Posted December 22, 2016 Author Posted December 22, 2016 Thanks Dakpilot, I'm afraid it's going to have to be a Windows 10 install after Christmas.
Dakpilot Posted December 22, 2016 Posted December 22, 2016 Does that microsoft download link not work? it is only 11-15mb or so Cheers Dakpilot
taffy2jeffmorgan Posted December 22, 2016 Author Posted December 22, 2016 When i click onto that link all it says is- checking for updates on this computer, which goes on searching for hours !! much of the fault lies with me, I have not bothered to let Windows update my computer for a long time after one time when after their updates my system crashed, which meant i had to go back and restart my computer from an earlier date to rectify the problem. Thanks for your reply, as always you are the first to offer sound advice, so its Win 10 and start a fresh. Merry Christmas Dakpilot, look forward to reading your posts in the new year. Cheers.
sparty72 Posted December 22, 2016 Posted December 22, 2016 (edited) Hi guys, had this problem myself last night, and after a re format this morn no joy, So.. i done some digging and came up with this and slowly im getting there https://www.cclonline.com/article/1799/Guide/Operating-Systems/Windows-7-Unable-to-Download-or-Install-Updates-from-Windows-Update/ seems theres an issue with the updater itself, hope this helps you guys with probs, so far so good for me as im going through this process right now All the best and good luck Edited December 22, 2016 by sparty72
sparty72 Posted December 22, 2016 Posted December 22, 2016 seems the link wont show so with mods permission if i may post process here? The most recent major update to Windows 7, Service Pack 1, was released over five years ago in February of 2011. Since that time, and even continuing now after it has ended mainstream support, it has amassed a huge number of updates available through the Windows Update service. Any new installation of Windows 7 from the original Microsoft media, such as the DVDs supplied with new licenses, will now need to install all of these updates. A number of users have reported that Windows Update will appear to get stuck attempting to find a list of updates to install, most likely due to the number of results that it’s trying to find and basically just staying searching indefinitely. Microsoft have released a number of updates to alleviate this problem, but the catch of course being that it’s difficult to update an installation of Windows that’s having trouble with finding and downloading updates. Luckily, it’s possible to bypass Windows Update and install the relevant updates manually which will then allow Windows to find and download updates from the Windows Update Service normally. To fix this problem, you simply need to download and install the following updates from Microsoft’s Download Center. First, you’ll want to check what version of Windows you’re running. The vast majority of users now will be running the 64-bit (x64) version, but some older computers will likely use 32-bit (x86) and you’ll need to select the correct file for your operating system. Open the Start Menu and select Control Panel. Then click System and Security, and finally System. This will show the system information screen, including which version of Windows you have, and download the files that match your operating system. I’d recommend installing them in the following order: System Update Readiness Tool KB947821 (64-bit) / System Update Readiness Tool KB947821 (32-bit) Servicing Stack Update KB3020369 (64-bit) / Servicing Stack Update KB3020369 (32-bit) Update Rollup KB3172605 (64-bit) / Update Rollup KB3172605 (32-bit) If at any point an update recommends that you restart, do so straight away then continue installing any remaining updates once the computer has restarted. When installing these files, you may see the installation programs get stuck at searching for existing updates. This can happen if the installer is conflicting with an active instance of Windows Update. To resolve this you need to stop the Windows Update Service. Open the Start Menu and type ‘services.msc’ in the search box and press enter. This will open the Services console. Scroll down to near the bottom to find ‘Windows Update’ and right click on it and select stop. Keep the Services window open, and then try to install the update that was getting stuck. I’d recommend then stopping the Windows Update service again before installing the next update. With these all installed, restart Windows and you should then be able to successfully use Windows Update, but this still leaves you with a few hundred updates to process. You can speed this up quite significantly however, by using the Windows Convenience Rollup cumulative update, which bundles together a huge number of updates. This is available for both 64-bit and 32-bit versions of Windows. Windows 7 64-bit Convenience Rollup Windows 7 32-bit Convenience Rollup Running Windows Update after installing this should drastically reduce the number of updates left to download to get your system running the latest software. You may occasionally have an update or two fail if installing large batches of them. Usually this is simply because that update relies on another one and has tried to install in the wrong order, simply try it again after your next restart of the system and it will likely work fine. Please note that these instructions assume that you are running the Service Pack 1 version of Windows 7. If your installation media is for the original release of Windows 7 you will also need to download the Service Pack 1 update, which is also available as a separate download. 1
Dakpilot Posted December 22, 2016 Posted December 22, 2016 (edited) Merry Christmas Dakpilot, Cheers. Merry Christmas yourself Good luck with Win 10, I have had very little if no issues with it (fingers and toes crossed) However you could try a 'last chance' effort to get your win 7 up to date here http://www.howtogeek.com/255435/how-to-update-windows-7-all-at-once-with-microsofts-convenience-rollup/ Cheers Dakpilot **EDIT** slow in posting my link is pretty similar to Sparty's useful post above, just has some explanations and instructions Edited December 22, 2016 by Dakpilot
sparty72 Posted December 22, 2016 Posted December 22, 2016 I can confirm game is up and running again with process posted above 1
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