Pre-Order Battle of Kuban issue

[BaiCaiX]

I just Pre-Order Battle of Kuban - Premium Edition to myself.

But in license-keys, I found Battle of Kuban - Premium Edition state is " Send Gift ".

And I try to send the gift to myself. The system show me "You can't send a key yourself".

[Haza]

BaiCaix,

 

If you log into your IL2 account (as you need to use your log in details), look at the top right hand corner where it says "Support".  Click support then click "I have not found a solution the FAQ".  You can then raise the issue using the drop down menu and writing what your issues is, however, you will need to make sure you give them your receipt details and order details.  They will sort it for you.  

 

This is called raising a ticket, which is basically an online help question to the support team!  I did this recently with a gift as well and my problem was resolved in a few days.

 

I hope that this makes sense?

 

Regards

 

Haza

 

 

I have also PM this to you in case you miss it here!!

[BaiCaiX]

BaiCaix,

 

If you log into your IL2 account (as you need to use your log in details), look at the top right hand corner where it says "Support".  Click support then click "I have not found a solution the FAQ".  You can then raise the issue using the drop down menu and writing what your issues is, however, you will need to make sure you give them your receipt details and order details.  They will sort it for you.  

 

This is called raising a ticket, which is basically an online help question to the support team!  I did this recently with a gift as well and my problem was resolved in a few days.

 

I hope that this makes sense?

 

Regards

 

Haza

 

 

I have also PM this to you in case you miss it here!!

Thanks, I will do this right now.

[Haza]

Let me know if it all works out.  

 

They normally take about 48 hours to reply but as it is almost the weekend, they might take a bit longer.

 

 

Regards

[BaiCaiX]

And I cannot login my account in game any more.

 

Edited September 16, 2016 by BaiCaiX

[Haza]

Try logging into the website here:

 

http://il2sturmovik.com/

[BaiCaiX]

I send the gift to my firend. And buy myself another one.

But still show me "Send Gift". 

[Mehovushka]

And I cannot login my account in game any more.

 

Try reading any of 3 identical response that support sent you as the answer to 3 your identical question.

 

Just in case again send you text referred to above, the letters:

=======================

To solve your problem, you need to complete the "GET ON BOM STEAM"

=======================

[BaiCaiX]

 

Try reading any of 3 identical response that support sent you as the answer to 3 your identical question.

 

Just in case again send you text referred to above, the letters:

=======================

To solve your problem, you need to complete the "GET ON BOM STEAM"

=======================

 

You're a genius! Finally activated!