#10036 error message, plz help

[Zygiert]

Hello,

Every time I try to spawn by clicking "start" (no matter SP or MP) i get message as below:

 

"#10036 personal package is not available for your account, or your game copy contains modified pilots configuration files or or weaponry configuration files. Game cant work correctly"

 

No idea what is it, last week everything was fine. Didn't change any files or sth.

 

ps.

Also i discovered that BoM gift key which i activated on my account disappeared from my activated key list, and by trying to re-enter it i just get "invalid key" message. Already sent ticket to support.

Regards

Zygiert

[BlackSix]

Please, use our support http://il2sturmovik.com/support/

[Zygiert]

Okay, already did that. Waiting for response with impatience as the weekend approaches ;]

 

Will post if the solution is found, for future reference.

regards

Z

[TP_Jacko]

Do you have the game version that lets you fly the aircraft. Some BoM aircraft are not availabe for BOS

[Zygiert]

I have BoS. I select BoS planes. (without padlock) I.e BF109 f4.

Simply put - i cannot fly ANY aircraft atm.

Edited July 21, 2016 by Zygiert

[Zygiert]

Still the same. Reinstall if the game did not help.

Got feeling that it has something to do with bom key vanished.

Im waiting for support help since I should be able to play both games, but i cant play any of them.

[Mongoose007]

I'm receiving the same error message. Was anyone able to resolve this issue? 

[Mich]

I have the same problem here.  Tried to contact customer support but had no resolution so far.  Hope to hear from you guys if you have any thoughts on this irritating issue!

[Mongoose007]

Customer support resolved the issue for me. It was some setting they had to correct as I recall. Try to give them a little more time, if possible.