Error #10039. This map is not available to your account.

[arturott]

So I have this problem, when I try to run a Quick Mission, every thing seems to run perfectly until is time to fly, then the next error will appear: "Error # 10039. This map is not available to your account". Can you or anybody kindly help me out with this problem ?. Never had this problem before I used to fly no problem two week ago. I waited more than 3 hours after the activation as suggested in other article, uninstall and install the game again. Needless to say is frustrating. Thanks in advance.

[arturott]

Error #10039... So I have this problem, when I try to run a Quick Mission every thing seems to run perfectly until is time to fly, then the next error will appear Error #10039. This map is not available to your account. Can you or anybody kindly help me out with this problem ?. I have this problems in all maps on Quick Mission, I just can't get any plane in the air.

[BlackSix]

Error #10039... So I have this problem, when I try to run a Quick Mission every thing seems to run perfectly until is time to fly, then the next error will appear Error #10039. This map is not available to your account. Can you or anybody kindly help me out with this problem ?. I have this problems in all maps on Quick Mission, I just can't get any plane in the air.

Use our support http://il2sturmovik.com/support/

[arturott]

Use our support http://il2sturmovik.com/support/

Hi BlackSix, I have already contacted customer support... no answer on their behalf yet. I did read a lot on the subject only to find articles saying I need to wait for three hours after the activation of the product... I did that for more than 3 day now, and I still have this problem. I have uninstalled the game and installed back on over 3 times now, same results. I'm about to give up.

[71st_AH_Mastiff]

did you activate it in your profile at the store page?

 

because if you did it would show below your avatar?

Edited April 29, 2016 by 71st_Mastiff

[arturott]

did you activate it in your profile at the store page?

 

because if you did it would show below your avatar?

Hi, thanks for your comment on the subject, I have already activated the key of the game at the store page thanks, now support department is looking at it, now I realize I have this problem only with Moscow maps. T. Excuse my English, it is not my first lenguaje. S.

[G_GART]

Hi, thanks for your comment on the subject, I have already activated the key of the game at the store page thanks, now support department is looking at it, now I realize I have this problem only with Moscow maps. T. Excuse my English, it is not my first lenguaje. S.

Hi, Do you own the battle of Moscow (BOM)? if yes, ignore my post, but if you don't own BOM! you will get Error #10039 massage, because Moscow map is intended only for BOM.

[flyer_49]

I too am experiencing "Error # 10039. This map is not available to your account" and after reading through this thread I went back and checked all of the above suggestions.  I don't own BOM and tried to purchase it but when I get to the cart, I get a message that informs me that i can only buy as a gift.  Apparently there is something that I already own that blocks me from purchasing for myself.  Two questions:  what other module would hinder my purchase of BOM?  How do you de-activate the problem module?  Thank you for your wise advise.

I've edited my last post because I was able to purchase the BOM standard but not the premium module that I wanted.  After creating a career in the Battle of Rhineland i selected the USA and tried to select a career that included the P-38.  Unfortunately I still get "Error # 10039. This map is not available to your account."