LLv34_Vellu Posted July 6, 2015 Posted July 6, 2015 When I tried to buy BoM first I "Login" to my account.Then I did mistake because I saw BoS "Standard" and "Premium"selections and prices bellow of the page. Then I selected BoS Premium selection and think that I selected BoM. After my mistake I check the page and of course BoM is top of the page but mistake happened because in selection of the BoM are not include boxes of "Standard or Premium" selections or prices.The mistake is my own.
Weegie Posted July 6, 2015 Posted July 6, 2015 You are not the first to do that. Go to the support section of the main page (click on the main banner at the top), go to support and contact the team explaining you're problem & the team will put it right for you
Bando Posted July 6, 2015 Posted July 6, 2015 (edited) goto http://il2sturmovik.com/support/ Right upper corner you can log in, after that click on "I have not found the solution in the faq" and submit a new ticket. I think this or PM-ing one of the dev's is the way to go on this issue. Good luck and, hopefully, see you soon in the new AC. Edit: OOOps, Ninja'd Edited July 6, 2015 by Bando
Weegie Posted July 6, 2015 Posted July 6, 2015 Tee Hee, Bando, your reply was more detailed than mine anyway. I won't name names but if you go to page 16 of the IL-2 Sturmovik: Battle of Moscow Pre-Order Program you'll see a certain member who did exactly the same thing and now sports 2 Gold bars, so it does work Raise the ticket
Y-29.Silky Posted July 6, 2015 Posted July 6, 2015 (edited) I made that mistake. I sent Support a screenshot of my account on il2sturmovik.com where it showed the extra copy of the BoS Premium as a 'gift', I then sent a screen shot of my PayPal confirmation email... Support refunded me right away. Edited July 6, 2015 by [Y-29]Silky
=LD=Strat Posted July 7, 2015 Posted July 7, 2015 (edited) I did the same thing as well. I sent Silky a PM and it comforted me to hear that he was issued a prompt refund. Sure enough support refunded me the very next day! Edited July 7, 2015 by =LD=Strat
EAF19_Swoop Posted July 7, 2015 Posted July 7, 2015 (edited) and me Ed.... Edited July 7, 2015 by EAF19_Swoop
BlueHeron Posted July 7, 2015 Posted July 7, 2015 So many have made this mistake (so will I when I finally buy BoM ).
Steambat Posted July 8, 2015 Posted July 8, 2015 Dooah!! Just did this at the weekend, message sent to Support with screenshot of purchase, hopefully all will be well! Lesson is don't try to buy things online after drinking!!
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