MarcAnton Posted January 26, 2015 Posted January 26, 2015 Hello folks I did some thinking making this post public or not but after the latest events i think it should be read by our community and i hope by 1C. But first things first. It all started with the problem that me and my flying buddy bought 2 BoS-Digital-Deluxe Keys via the "Key for Steam" shop. After some weeks of flying without any problems we both got emailed by Mr. Shumakov. Within these mails he asked us that we currently use a so called "press key" and ask us if we have already wrote a BoS review. We BOTH told him that we are not "press guys" and that we bought our keys legal at a regual key shop. (70 € each key - just to make that clear). He answered that this must be some miscommunication on 1C side, and that was the last time i heard from him. Another few weeks later our keys where locked - without any comment - no email - nothing. I ask 1C support about the problem and got the answer that these keys are "press-keys" with a limited duration. I told them - AGAIN - that i bought the key legal and provided even my billing information. Answer: these are "press-keys" we dont sell "press-keys" - NOTHING more - or in other terms "we dont care its your problem not ours" - SUPPORT ? ANYONE ? Next thing we did was contacting the seller, "key for steam" - THEY, checked the problem, they where very kind and within hours theys gave us a refund and apologized for the inconvenience. Both of us bought a new key - the steam edition - and tried to register the new key with our old accounts. That was not working as the system denied us to register 2 BoS keys with the very same account. So we BOTH contacted 1C support again and ask them to SUPPORT us - to make the new BoS key running with our accounts AND with all the unlocks we achived while playing with the "press-keys" version. For me everything worked fine - 1C support was short but they deleted the old key so i could register my new one and everything was fine. The very same problem happend to my buddy of course but all of a sudden 1C is now unable to repeat this action and delete his "press-key". They told him better to register a complete new account !!! No reason why, nothing - again just ONE short sentence - or in other terms "its your problem not ours" ... So please 1C - what the hell is wrong with you guys ? Is this the way how you make business in russia ? We both payed 140 € for the game and this is all we get ?? Did you guys really sell thousends of copys of your fancy flightsim so the single customer isnt worth at LEAST 2 sentences within an email. No sorry about the fact that YOUR !!! keys mysteriously found the way to some regular gaming shops ? Nothing ??!! By the way its the 5th day since the cutoff and the problem has not been solved yet, at least for one of us. Seriously 1C but this is a shame.... sincerely a very upset IL-2 veteran 1
Jason_Williams Posted January 26, 2015 Posted January 26, 2015 Hello, We can discuss this via PM and I'll try to solve it out. We've had a problem with press keys being sold when they should not have and other fraudsters trying to make a buck on the backs of legitimate users. Word of advice to everyone, DO NOT buy keys from third parties that are not official re-sellers. If you are not sure that retailer or individual is legit, ask us and we'll tell you. I would like to know where you bought this press-key? Our support team is currently under orders to not work with keys that are essentially fraud and users who are trying to work us over. Your buddy might have been seen as a fraudster. Again, send me a PM and I can try to help resolve it. Jason 2
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