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Hello, everyone:

I have been waiting for a long time for an answer to a technical support request that started very effectively, but then was unexpectedly silenced. Despite the fact that I have fulfilled all the requirements made to me at the beginning of the process, it has not been possible for the technical support department to respond. 

I am grateful for any help you can give me in resolving this issue. 

Thank you and have a good evening.

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Hello, thank you very much for the information. I'm going to wait a few more days to see if your idea is confirmed, which I hope it is, but it's strange that they haven't left a notice or an automatic response of temporary closure for holidays. 

Best regards 

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