Jump to content

MACADEMIC

Founders [premium]
  • Content Count

    219
  • Joined

  • Last visited

Community Reputation

75 Excellent

About MACADEMIC

  • Rank
    Founder

Profile Information

  • Gender
    Male
  • Location
    Malta
  • Interests
    Flying, Motorcyling, Travel, WWII Aviation

Recent Profile Visitors

470 profile views
  1. May you all live long and prosper! Congratulations! MAC
  2. Great news & congratulations, glad the series continues, well done team! MAC
  3. Information on a feature request that will provide FFB data to the firmware: http://forums.eagle.ru/showthread.php?p=2291690#post2291690 MAC
  4. Excellent trailer. Can also be viewed in 1080P on YouTube! MAC
  5. Well done devs! Thanks for listening. MAC
  6. Hi Jason, The problem was self-evident in many posts on this forum. Not sure what you mean by saying with trying to trip up someone by quoting you? No, not my intention. All I wanted was this to be dealt with so that I and other customers could start enjoying the product we supported from day one. And yes, now that there has been a commitment to do so, I'm happy with the outcome. Thank you and the team. I'm not, and if you read in this thread I've said I'd be willing to wait until the year's end with such a request, as long as a commitment to fix it until then was coming through. Only reason I'd have asked a refund was to buy the game new so I could start using it. Not necessary any longer. Thanks Zak. All in all, well done 1CGS for sorting this out for your customers! MAC
  7. Hi Jedders, Not by mistake. In the course of game installation following a purchase with my credit card, the game asked my name. I entered it, matching the credit card name. There was no indication this would be not installation and activation related but become my game name. It's was a poorly designed registration process, how can that justify practically locking out customers from an essential part of the product? Glad for others who have not entered the way I (and many others) did, but to call it a mistake is wrong. MAC
  8. Request for refund so I can buy the game again and finally start playing Multiplayer! Since no other pleas, suggestions, requests have worked so far! MAC P.S.: Lol on that picture... Large enough then it is... MAC
  9. For information of others affected by this issue, I'm providing my correspondence with 1CGS Support below. MAC
  10. Well, apart from the technical side (which I leave for others to judge), this is at the real core of the issue. There are customers who can't use half of the product (without having their real names disclosed), who've paid full price in advance over a year ago. It shouldn't require much understanding of customer service basics to know that this needs to be fixed immediately, if there's no fast technical solution, then by administrative effort. Ignoring customer's justified needs won't make the problem go away. But customers. MAC
  11. Didn't see it as a problem to provide them with my real name, as this is the matching name on my credit card. I saw entering my real name as a requirement for the completion of game activation ('Enter Name'). No reply from Support as yet to my request to exchange codes, or refund (respectively commit to provide a solution until year's end). Will keep at it, and report here. MAC
×
×
  • Create New...