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  1. Hi River - your WarBRD base absolutely should not "hang" to the left at all, it should be centered! Please get in touch with us via our support portal regarding any issues you're experiencing so we can get this resolved for you
  2. Hello VIRPILs! Pre-orders on our webstore have now been running for a week and even in light of the restricted payment options, the reception has been fantastic! We’re happy to be able to make changes to our ordering system based on community requests and we appreciate all the support that we’ve received! We will be releasing a video in the near future clarifying the simplicity of adjusting our new VPC MongoosT-50CM base in the same style as our VPC WarBRD base cam change video: https://www.youtube.com/watch?v=PZ6_0N7uRKc The quick and easy cam and spring change process on the VPC MongoosT-50CM base means that for the first time, sim pilots have the practical means to adjust their setup to suit individual games (swapping between atmospheric flight sims and space sims) and even between aircraft (quickly swapping to lighter springs for helicopter flight for example). This unprecedented level of adjustability means you get to fly exactly how you want! We’ve also been listening to feedback from the community regarding the VPC MongoosT-50CM mounting requirements. We know that there are people who wish to this base but already have some custom mounts or simpit that means they cannot easily use our deskmounts or the included u-bracket. To help these users, we’ve made some changes and designed a small footprint baseplate to allow easier mounting onto all setups: All customers who have pre-ordered the VPC MongoosT-50CM base will receive this mounting plate as a free gift! This mount will also be available as a separate accessory and can be used to aid with mounting the VPC WarBRD base and the original VPC MongoosT-50 base into custom setups. For those of you who have been with us from the start, you may recall our very first announcement (https://virpil.com/en/blog/41-mongoost-50-every-simmer-s-dream), showing our proposed VPCockpit setup: In just 2 years we’ve released all the components for this setup; flightstick bases, grips, throttle and mounts… except for the rudder pedals. Today is that long awaited day! The VIRPIL Controls team is proud to present our latest development - and something we know has been requested for some; introducing our new range of VIRPIL Controls Rudder Pedals that include 1 and 3 axis devices! First in the line up are the VPC WarBRD Rudder Pedals: The VPC WarBRD Pedals are a single axis design developed as a continuation from the highly successful and sought after platform designed by our Chief Designer Roman Dorokhov (Baur) - creator of BRD devices. Featuring a sturdy all metal construction, cam centering mechanism and cast aluminium footplates. For more advanced setups we have our VPC ACE Rudder Pedals, featuring the same WarBRD heritage but now features toe brakes for a total of 3 axis of control. The VPC ACE-1 Rudder Pedals include full-foot cast aluminium pedals which can be adjusted for different foot sizes and pedal angles. Finally - we have the VPC ACE-2 Rudder Pedals which include a footplate accessory addon to convert the full-foot pedals found on the VPC ACE-1 Rudder Pedals to a heel-less design more commonly found on modern fighter jets. Both the VPC WarBRD Rudder Pedals and the VPC ACE Rudder Pedals include the latest VPC electronics, including our high precision contactless digital sensors for accuracy of 0.006 degrees! For the first time, the full VPCockpit is now available using VIRPIL Control’s devices! The VPC Rudder Pedals are scheduled to open for pre-orders in July 2019, pricing will be confirmed in the near future. To thank our amazing supporters, we’ll be issuing a 10% discount applicable to any VPC Rudder Pedal set to everyone who has pre-ordered with us since 17th March. Due to the immense popularity of our current pre-orders, the pre-order period will be closing ahead of schedule now on 27th March 2019. Pre-order now to secure your VPC gear including our newly announced VPC MongoosT-50CM Flightstick base and 10% discount on our upcoming VPC Rudder Pedals! Please check our payment information page for more details on completing your pre-order payment: https://virpil-controls.eu/payment-info Stay tuned for more news! Regards, VIRPIL Controls Team
  3. It's very odd because I've had this reported a few times on the support portal - I've jumped on via TeamViewer and managed to get it sorted so it seems that something is getting lost in translation! After clicking "Create Profile" are you clicking "Save VPC Device" at the top? Do you have multiple VPC devices connected? Thanks for the feedback guys - any help you guys can give will help us out
  4. That's a new one that I haven't heard before - I'll do some investigation into this! This is typically because of 1 of 3 reasons: When you're calibrating, you're not returning the axis to the physical center point before saving the calibration. You have an incorrect profile loaded for the firmware version which is causing some issues. Windows has some conflicting calibration data - this can be resolved by opening Windows joy.cpl, clicking properties on the MT-50 throttle controller, and on the "Settings" tab, click the "Reset to defaults" button. This is because you haven't used the new "Profile Wizard" to create a save a new profile to the device. Each time you update the firmware, you need to create a new profile that was made for that firmware version due to underlying changes. It's possible the other issues you experienced were due to this!
  5. Can you let me know what issues you're having with the latest firmware please?
  6. We restock roughly every 2 weeks. Of course the next restocks will be focused on fulfilling all pre-orders firstly, but it certainly wouldn't be a 6 month wait until the next non pre-order availability.
  7. Using the VPC WarBRD Flightstick (base + grip) works very well as a desktop stick, a similar sort of height and hand rest position to the TM Warthog. I would suggest that the VPC MongoosT-50CM2 grip would be too tall to comfortably use as a desktop stick though!
  8. Pre-orders will be opening on 17th March Glad to hear you're enjoying your VPC gear! EurAsEU = Eurasian Economic Union EU = European Union I believe in context this will be understood by our customers, the "EU" or European Union is never referred to as the "EurAsEU" (and I'd hazard a guess most people in the EU haven't heard the term "EurAsEU" before). And customers who live in a Eurasian Economic Union member state will recognise this term and know it applies to them. Unfortunately, VPC doesn't come up with these names - we just use the terms that are already in place!
  9. Hello VIRPILs! We’d like to confirm a slight change in the schedule of our next restock and pre-order opening dates. After discussing with some users we’d like to make things as simple as possible - our next restock is still scheduled for 15th March 6pm GMT, however pre-orders will open separately on 17th March. Pre-orders cannot be combined with orders placed on the 15th March - if you would like to pre-order anything, please complete the entire order after the 17th March! There will also be some adjustments to the pricing of existing items on the VPC WorldWide Webstore effective today: VPC MongoosT-50BE LH Grip: 159,95 EUR VPC MongoosT-50CM2 Grip: 159,95 EUR VPC WarBRD Base: 169,95 EUR If you have any questions, please contact support@virpil.com! Regards, VIRPIL Controls Team We only have 2 webstores, a worldwide webstore and a EurAsEU webstore (for Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia). Please check the latest update - pre-orders will open separately to the scheduled restock (17th March)!
  10. Hello VIRPILs! The VPC MongoosT-50 Base was our first flightstick base announced in December 2016, it targeted the professional flightsim pilot offering a wide range of adjustments including independently swappable cams, springs and adjustable axis pre-tensioners. With a 15 degree deflection angle from the center, the VPC MongoosT-50 Base provided an excellent experience with extreme levels of accuracy when combined with extensions and center-mounted using our VPC Desk Mounts - forming the VPCockpit, or in a custom cockpit mount. In less than a year and a half, thousands of VIRPILs became proud owners of the VPC MongoosT-50 Base including representatives of the best aerobatic teams and combat squads. We received an incredible amount of feedback regarding the design, electronics and operation of the base from the community which we are very grateful for! Today, it is with extreme excitement that the VIRPIL Controls team presents to you the much requested, and long awaited successor to our hugely popular VPC MongoosT-50 Base unit! Meet the VPC MongoosT-50CM Base! After carefully reviewing all the feedback we received previously regarding the VPC MongoosT-50 Base, the entire mechanism has been beautifully redesigned from the ground up while still maintaining the focus on use in mounted setups with extensions. Axis deflection from center has been increased to 16 degrees. This slightly increases the total arc length for finer control and precision, while still maintaining suitability and practicality when using 50mm-150mm VPC Flightstick Extensions. The VPC MongoosT-50CM continues to feature an all-metal gimbal, constructed from high quality, high strength D16T duralumin. The redesigned mechanism allows for much faster and easier cam and spring changes without requiring complete disassembly. By simply completely loosening the axis pretensioner the axis springs can be changed: The bottom plate can then be removed and the axis arms can be accessed to change the cams: Included as standard with the VPC MongoosT-50CM Base are: Springs: Light Springs Medium Springs Heavy Springs Cams: AviaSim Soft Center (Increasing deflection force) AviaSim No Center (Increase deflection force) CosmoSim Soft Center (Linear deflection force) CosmoSim No Center (Linear deflection force) The USB cable to the base is now detachable via a quick-connect port. For future expandability, the base also features an auxiliary device quick-connect port, more details on this will be revealed soon! The VPC MongoosT-50CM will of course maintain full compatibility with all existing and future VPC Grips as well as the TM Warthog and TM Cougar Grips. Alongside the new VPC MongoosT-50CM Base, we would also like to reveal our redesigned second-generation VPC Desk Mount! The VPC Desk Mount is now angled to allow better clearances with the mounted controller and now comes in 2 form factors - a longer length for extended flightsticks, and a shorter length for unextended flightsticks and throttles. We will also be offering additional mounting plates for keyboards, mice and other flight accessories. More details will follow in our next announcements! Release date is scheduled for April 2019. We would also like to announce news regarding the re-introduction of pre-orders due to popular community demand. We understand that due to the incredibly high demand we’re experiencing, there can be difficulties acquiring our products. We certainly do not wish for anyone to experience any sort of disappointment so we will be introducing a limited run pre-order when a new product is first announced. The pre-order period will be both time and quantity limited and automatically closed. During the pre-order period any of our products can be purchased along with the newly announced item ensuring a complete order. After the limited pre-order run, no further pre-orders will be accepted and our products can be purchased as normal from our webstore during our scheduled restocks. This system will allow people who are happy to wait for pre-orders to go with that option, and people who would rather order from available stock will have the opportunity after the limited pre-order run! For full terms and conditions on our pre-order system, please visit: https://virpil-controls.eu/payment-info The next pre-order period will open on the 15th March 2019 with the scheduled delivery date to follow 90 days after payment receipt. The VPC MongoosT-50CM Base will be available at a discounted pre-order price of 269,95 EUR ex VAT. Pre-orders will close on 31st March 2019 or when the quantity limit has been reached. The standard store price for the VPC MongoosT-50CM base will be 289,95 EUR ex VAT. We’re incredibly appreciative of all the support we’ve received over the previous 2 years, we hope to continue to work with everyone in the community to help us develop the best flight sim and space sim controls and accessories to bring real happiness to the virtual skies! Regards, VIRPIL Controls Team
  11. You shouldn't have any issues with the grip loosening - please ensure the screw collar is really tightened down!
  12. https://virpil-controls.eu/downloads/software.html The software is the same for all our devices. You may have update 1 181122 - the version currently on our site is update 3 181122. Our engineer made some changes to the upd3 firmware so that a click isn't lost when changing directions. Please try it out
  13. Please try out the latest firmware update on our site - some changes were made so that a click won't be lost when changing directions :)
  14. We advise 5-7 days order processing time due to the demand and then shipping to Poland would likely be only 2-3 days. More info can be found on our site: https://virpil-controls.eu/delivery-info
  15. Hello VIRPILs! We’ve been getting a lot of questions about when our worldwide store will be restocked after the 1st October opening day rush. We’re now pleased to confirm that stock will be available to purchase from 19th October! This will mark the first step of our new production plan utilizing our factory to keep our webstore frequently restocked with our products. We will not just be sending over small parcels of 10’s of products - this first restock will include close to 1,000 units of combined stock. We will continue to keep the webstore stocked to keep up with the demand to try and ensure that no one has to wait to get an order in! All items will be restocked including the VPC WarBRD Base, VPC MongoosT-50 Throttle and VPC Constellation Delta Grip as well as all our accessories. Further news on the VPC MongoosT-50 Base will be coming in the near future. Everyone who has signed up for a stock alert notification should receive those emails when the stock has been activated on the store. For everyone else feel free to check out our new worldwide webstore at: www.virpil-controls.eu If you have any questions please feel free to contact us at support@virpil.com. Regards, VIRPIL Controls Team
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